Keffer Hyundai

The customer service was exceptional. The service work performed was done timely. One of the best customer experience. The service work performed was done timely. One of the best customer experience. More

The service center is severely understaffed. I took my car in for my first routine maintenance and I had an appointment. This is an electric car, so no oil change or anything. It took over 30 m I took my car in for my first routine maintenance and I had an appointment. This is an electric car, so no oil change or anything. It took over 30 minutes to simply be "processed", which made me late for my work appointment. The people were VERY pleasant and obviously trying to work hard, but the systems were impossibly slow. This is frustrating after purchasing a luxury vehicle. On the positive note in addition to the pleasant service people, they did fix a 'lug nut' issue at no charge. However, generally this routine service and lug nut replacement took all day (from 8:15am until about 4pm), which seems insanely long. Also, i learned there were recalls on my car. The earliest recall service date is not until 60 days out. Again, this speaks to lack of service people, which is a problem for a luxury brand. More

Just took my 2021 Hyundai Palisade in for service and I continue to be impressed with Keffer's awesome customer service. From the sales experience to the follow up with continuing service - this dealershi continue to be impressed with Keffer's awesome customer service. From the sales experience to the follow up with continuing service - this dealership is the best! I worked with Bobby today who was an awesome customer service rep in the Service area. He was professional, friendly and kept me up to date on my service appointment while I was running errands. My experiences with Keffer Hyundai have been nothing less than awesome each and every visit! Thank you so much! More

Keffer Hyundai was supposed to be just a quick stop to begin our car shopping journey, but August quickly changed our minds! His knowledge on the vehicle convinced us that Hyundai offered everything we we begin our car shopping journey, but August quickly changed our minds! His knowledge on the vehicle convinced us that Hyundai offered everything we were looking for & more. August and his team went above and beyond to make this experience exceptional! Thank you, for your time and dedication! We will recommend August and his team to all our friends & family! More

Where do I begin. I dropped my car off in May after an issue happened. I was told the issue was something after having work done before I took it in, was done and coul I dropped my car off in May after an issue happened. I was told the issue was something after having work done before I took it in, was done and couldn't have been the issue. I then pressed the issue and was told the issue was the work already done, which was the reason I brought it in to be looked at. Did I mention that I toild them 5 times that this wasn't the issue. After they came back and said the previous issue was the same I was like ok fix it. After the part was replaced it was determined that it wasn't that part (again as I had told them already), and it was another part. It is at this time that coorporate and the dealership stepped in after reaching out to both of them and helped me so much and for that I will say A++ (which I have now owned 3 Hyundais, and coorporate has always benn great). The part was replaced and the car was finally wrking the way it was supposed to. However, the car came back to me with another issue due to it being on the lot since May. That issue will cost me more money to fix (because due to the age, it is just something that happens whgen neglected), and now resaling it is another issue. Now, besides the dealership not listening, telling me it is something that was total xx and then coming back and saying it was the previous issue only after complaining (oh yea and btw I am paying for the part that wasn't the problem to begin with), the worst thing about this is the communication and costumer service. I have learned if you leave a car there, you will have to go back in to find out what is going on, because you won't hear from the place for a week. Lets say I was first dealing with employee B (who no longer works in this area and for obvious good reason's) and was never informed about what was going on, and also always had issues getting ahold of him. I then got employee D who has been great to work with and I have no issues with (give D a raise for her customer service level.) I say this because another time I brought a car in for an oil change and inspection and it took 2.5 hrs even after making an apointment and being told thigns were back up. (but that time again it was dealing with employee B, unit employee D stepped in to help me get out). Also be ware that if an issue arises talking to the actually text or someone in charge will more than likely come from a cell phone or thru your service desk person. So at the end of the day Hyundai, A++ no issues, but this dealership I have issues now with the service department and already had issues with sales, which is why I never bought my cars here. More

This was by far the best experience that I have ever had a Keffer. The service was prompt! That is very important to me because I had to wait at the dealership until the service was complete. The oil was ch a Keffer. The service was prompt! That is very important to me because I had to wait at the dealership until the service was complete. The oil was changed, tires rotated, plus air and cabin filters replaced. The job was done in about one hour. My previous experiences to just get an oil change and tires rotated took over three hours! Erica told me she would contact me if the car needed additional serving, and she did. Everything went smooth. Quite a welcome change! However, the sticker notifying me of the next oil change was not affixed to the windshield. Small oversight. More

Annisa was very professional and very knowledgeable about her job. She was pleasant as she explained to me what type of service I needed at 30,000 miles. The new Genesis dealership looks phenomenal. her job. She was pleasant as she explained to me what type of service I needed at 30,000 miles. The new Genesis dealership looks phenomenal. More

Jessica Johnson and Ace were fantastic. Great overall experience. They were efficient, helpful and friendly Great overall experience. They were efficient, helpful and friendly More

Welcoming employees especially Orlando at service New facility inviting and welcoming. I will return soon facility inviting and welcoming. I will return soon More

Great service! Fast service. Friendly staff. Made the experience pleasant and memorable. I would highly recommend them!! Fast service. Friendly staff. Made the experience pleasant and memorable. I would highly recommend them!! More