Keffer Hyundai

Kay F. was very my service advisor was very pleasant to work with. She is always very friendly and professional. However, I was very disappointed with the was very my service advisor was very pleasant to work with. She is always very friendly and professional. However, I was very disappointed with the service I received. I previously had my car in for service back in May & June 2025 for service (engine and transmission which was under warranty). At that time they suggested I replace the hoses which I did. I do not understand at all why they did not replace the coolant hoses along with the other ones back in May/June so instead I have paid a lot of extra money on labor that could have been avoided. Very disappointed. More

Excellent customer service. Very professional and competent while at the same time friendly and personable. Rachel, Ramon and David are all outstanding! Very professional and competent while at the same time friendly and personable. Rachel, Ramon and David are all outstanding! More

Overall I was very satisfied but did not appreciate the unfriendly greeting from a clerk inquiring if I had an appointment which I did. I waited about 5 mins for a receptionist to check me in. I appreciat unfriendly greeting from a clerk inquiring if I had an appointment which I did. I waited about 5 mins for a receptionist to check me in. I appreciated that I was offered to have the annual car inspection completed along with regular maintenance. Being new to NC this alleviated having to do this in February 2026. I’ll be going back to this dealership in the future. More

⭐️⭐️ A Misleading and Financially Painful Experience- With One Notable Effort to Make Things Right I want to share my experience at Keffer Hyundai as a warning to anyone considering doing business here. With One Notable Effort to Make Things Right I want to share my experience at Keffer Hyundai as a warning to anyone considering doing business here. I originally leased a 2024 Hyundai Elantra for $232/month on a 36-month term. While servicing my 2024 vehicle I was persuaded by the dealership to “upgrade” into a 2025 Elantra Sport, after they repeatedly assured me- verbally and during the sales pitch — that the car included Bluelink/remote-connected features. That was completely false. The 2025 model I was sold does not include Bluelink at all. Once I discovered the truth, I immediately contacted Hyundai Consumer Affairs. To his credit, the General Manager, Felipe, reached out within two days and listened to my concerns. However, when I came back to the dealership to resolve the issue, the only option they offered left me absorbing over $6,000 in negative equity from their mistake. They were only willing to take a $1,600 loss, despite the fact that I was misled into trading in a perfectly fine leased vehicle based on inaccurate information. In the end, I was pushed into upgrading again - this time into a Hyundai Sonata- at a much higher cost. My monthly payment jumped from $232/month on my original 2024 Elantra to over $750/month, simply because the dealership sold me a car under false pretenses and then couldn’t undo the damage since they had already sold my low-mileage lease. Yes, Felipe secured a low 1.99% APR, but that doesn’t erase the financial fallout caused by the initial misrepresentation. This experience has been eye-opening and financially painful. It proves how quickly things can go wrong when a dealership prioritizes its own protection over transparency. Once you drive off the lot, even if you were misled, you’re the one left holding the bag. I’m giving two stars only because management did respond- but the “solution” still left me thousands of dollars in the red. This entire experience has been unsettling and financially painful. It’s a harsh reminder that once you drive off the lot, the dealership will ultimately protect its own interests, even when misleading information was involved. Based on my experience, I will definitely do my due dilligence before signing a deal with Keffer Hyundai or any dealership for that matter moving forward. Lesson harshly learned honestly and is hard to talked someone out of a lived experience at the end of the day! More

It was a pleasure working with Bryan B. He explained everything to me and my husband., went over all aspects of the truck to make sure that I was comfortable. KP and team you guys have a cu He explained everything to me and my husband., went over all aspects of the truck to make sure that I was comfortable. KP and team you guys have a customer for life. Our first time at the dealer. Thank you for being so kind and welcoming. The Wilks. More

Working with Brian and Kenneth was a good experience, clear transactional negotiations. Before driving our new Genesis GV80 off the lot I noticed a chip in the front windshield, and while it was certainl clear transactional negotiations. Before driving our new Genesis GV80 off the lot I noticed a chip in the front windshield, and while it was certainly an issue, Brian and Kenneth both worked hard to get it right and a new OEM windshield was installed today, glad it's fixed and now behind us. Mark/Finance was very clear and concise. More

I went in for my free oil change and maintenance and they discovered a huge gouge in one of the tire's sidewall. It was down to the steel belt. My service advisor John showed me my options for a new tire and discovered a huge gouge in one of the tire's sidewall. It was down to the steel belt. My service advisor John showed me my options for a new tire and helped me get going fast. I found John to be knowledgeable and easy to talk to. He does something that very few do correctly. He listens when you talk to him. I would use him again the next time I visit. More

Wonderful people, very nice and polite. I want to thank you Jose Hernandez for helping me with a new car buying process. He was very knowledgeable and professional. He even helped my son, w I want to thank you Jose Hernandez for helping me with a new car buying process. He was very knowledgeable and professional. He even helped my son, who asked him to find a small part for his car. Jose went out of his way to get it. Also big thank you to a finance manager Rashard Jackson. He made the whole experience an easy one. I highly recommend those people. More

Clean professional. Service i believe was a bit slow for whatever reason. I did get a courtesy vehicle. Service i believe was a bit slow for whatever reason. I did get a courtesy vehicle. More

The staff at Keffer have worked with me through a repurchase over the past six months. As I got my new car today they made everything work out very well! They are the reason this is my 5th Hyundai. repurchase over the past six months. As I got my new car today they made everything work out very well! They are the reason this is my 5th Hyundai. More