Keffer Hyundai

Ramon was my service representative. He was exceptional. My car was serviced as needed and in a timely basis. Having bought 3 cars at this location, I recommend this dealership and s He was exceptional. My car was serviced as needed and in a timely basis. Having bought 3 cars at this location, I recommend this dealership and service department. More

I just finished my 32,000 servicing at Keffer Hyundai for my 2023 Hyundai Tucson Hybrid. I accepted their recommended servicing of replacing the coolant and brake fluid and fuel injection servicing, totaling my 2023 Hyundai Tucson Hybrid. I accepted their recommended servicing of replacing the coolant and brake fluid and fuel injection servicing, totaling almost $1,000. Trust the dealer to know the required servicing, right? Out of curiosity, since it seemed like a lot, I checked the car’s manual when I got home and was disappointed to see that Hyundai doesn’t recommend the brake fluid be replaced until 48,000 miles, and doesn’t recommend the coolant be replaced until 80,000 miles, and only recommended inspection of the fuel system. What a rip off. Check your manual before bringing your car to this place to avoid unnecessary services! More

Five stars for representative Sev Tartar who (was not even the rep who sold us our Sonata 2 years ago) tweaked the settings to connect my new phone to the monitor. Patient, helpful, even offering to Face even the rep who sold us our Sonata 2 years ago) tweaked the settings to connect my new phone to the monitor. Patient, helpful, even offering to FaceTime should it go wrong again, Next car, I’m buying from Sev. More

I contacted the dealership via the Costco Auto Buying Program and the sales manager gave me a quote for the 2026 vehicle I wanted, but it included a bunch of dealer add on accessories (that I do not want Program and the sales manager gave me a quote for the 2026 vehicle I wanted, but it included a bunch of dealer add on accessories (that I do not want) and their bogus "mandatory" Advantage Package which all totaled well over $2,300! I communicated with a sales manager, Felipe, and told him I didn't want the accessories or package and he agreed, so I went in to test drive and when I sat down with the super nice salesperson, Jeremy, it was like the communication I had with the sales manager never happened. So, I got to test drive the vehicle, but the sales process was a joke. I ended up buying the vehicle from another dealership over an hour away at a good price without mandatory packages added on! I will say that Jeremy was very knowledgeable, polite, professional and nice. BUT it all came down to the pricing and Felipe not keeping his word. This dealership kept to the old standard car buying process :-( More

Friendly courteous. Listen to us. Would highly recommend. A Our sells rep Matt went out of his way to help us Listen to us. Would highly recommend. A Our sells rep Matt went out of his way to help us More

Solid team. Helped the best way they could! Very satisfied. Would work with them again! Helped the best way they could! Very satisfied. Would work with them again! More

Jeremy was very helpful getting the deal sorted out, and did a great job at making the process smooth for us. Great experience at this location! did a great job at making the process smooth for us. Great experience at this location! More

The dealership sales and service is top notch. I service representative was courteous and professional in his discussion about servicing my 2025 Hyundai Elantra. I service representative was courteous and professional in his discussion about servicing my 2025 Hyundai Elantra. More

If I could give 0 stars I would. The salesman was perfectly fine. It's every single little thing that came after which is the problem. 1. I had an appointment, which I was early f The salesman was perfectly fine. It's every single little thing that came after which is the problem. 1. I had an appointment, which I was early for, for a specific VIN with multiple incentives. They apparently could not wait and sold it from under me as I was walking in. 2. Once I agreed to buy a newer car without the incentives, only .99% APR it took 4 hours before they got me to finance. 3. Finance apparently did not do it right the first time. So I had to drive back. Twice. I originally refused all the addons, the dealer 'nitrogen' tire $2000 upcharge and the $1600 service contract. I kept saying no and they dropped the price of the contract to $400 but continued: I wanted NO addons. The second and third times I was assured that nothing was changing it was just a glitch in the system that I needed to resign my loan documents again and again. 4. Even though I swiped my card, they wanted me to return a THIRD time to redo my down payment. I told them they had to come to me this time. They were able to do that over the phone. 5. I wasn't given a copy of my loan documents. I had to ask and they were emailed to me. Which is when I learned I was charged $1600 for the service contract. 6. I asked them what was going on, I had explicitly declined it multiple times, even at $400 there is no possible way I authorized it for $1600. Ladon called and said he would have it removed. I was relieved. I recorded this call as NC is a single party consent state. 7. I checked my loan after a week and it appeared to not have changed. I called HMFUSA and they said, noone attempted to unwind it and they did have a contract for me. They transferred me to the service contract people, I told them my story and they said no one had contacted them to unwind the contract. The very nice lady on the phone talked me through the paperwork I had to file and told me I would get a full refund, but the dealer would have to submit the payment to adjust the principal to HMFUSA. If I could give a 0/5 stars I would. Absolute xxxx. More

Kay F. explained all services in detail!! Inspected was completed and breakdown of all service was in a timely manner! explained all services in detail!! Inspected was completed and breakdown of all service was in a timely manner! More