Keffer Chrysler Jeep Dodge Ram

Stereotypical Used Car Sales - Bad I found a car on autotrader.com that was at Keffer Dodge. It was a used car. A couple years old, average mileage, not very heavily optioned. The pr I found a car on autotrader.com that was at Keffer Dodge. It was a used car. A couple years old, average mileage, not very heavily optioned. The price advertised was good though so I went to take a look and go for a test drive. There was another vehicle of the same year and model at a different dealership, with many more options, lower mileage and priced $1000 less online. I took the test drive with Tim who seemed nice enough. I was honest and showed him the advertisement for the other car, which included in its description the price of certain options when purchased new. It was obvious to me that this is what this was. At any rate, I asked Tim what the best deal he could make on this higher mileage, less optioned car was, in light of the existence of this other car. Tim said "let me go talk to the manager" and see what kind of price we can sell this for. I can only assume that Tim thought I was an idiot. Maybe I accidentally wrote "gullible" on my forehead or something. Tim came back with a printout indicating that he would sell the car to me for $3000 MORE than they had it listed for on their own website and $4000 more than the other car. He then tried to convince me that the other dealer would add those option prices to the price quoted and they would end up $1000 over their newly adjusted upward price. Other reasons why I think Tim felt I was particularly uninformed: He actually said these words to me: "On these V8 Chargers, people don't like to get the leather because they worry about sliding around". Uh huh. People don't like leather. Right, Tim. He also said this about the price listed on their website: "We're still trying to figure out how to advertise on the internet"... because... the internet hasn't been in existence for 20 years? Sure, Tim. He also said, "I don't think anyone could get qualified for the price we advertised", except him. He qualifies. He said that and he kind of laughed, as if it were very funny that he could buy it at that price, but I could not. So why advertise it at that price then, Tim? Basically, he confirmed every terrible stereotype of car dealers for me. He relied on the fineprint of the ad to explain why the price was different (it says something like "price includes all incentives applicable, blah blah blah. not everyone will qualify for all incentives". So yeah... if this were a court of law, it would hold up. But it's not. You're trying to convince me to buy something from you. I don't go to court to do that. I go and decide if I like the car, and if I feel like I am being given a fair price and treated well, I will buy the car. I did not feel this way at Keffer Chrysler Jeep Dodge Ram. So I went to the other dealer (Metrolina Auto Group) and bought the other Charger, which was priced exactly as their ad stated, no mumbo jumbo. That's how it should be done, Keffer. And Tim. More

Friendly Was very impressed how well they deal with their customers. Worked with you until both sides are happy and content. I would recommend Michael Lewis an Was very impressed how well they deal with their customers. Worked with you until both sides are happy and content. I would recommend Michael Lewis and Richie carter to anyone who is looking for a car car experi More

Recent car purchase After a car accident deemed my previous vehicle a total loss, I visited Keffer Jeep to purchase a new vehicle. Kim Erickson helped me pick out the per After a car accident deemed my previous vehicle a total loss, I visited Keffer Jeep to purchase a new vehicle. Kim Erickson helped me pick out the perfect vehicle for me and was so kind and helpful throughout the process. She was patient with me as we narrowed down the selections and gave great information on their products. I highly recommend Kim and the team at Keffer Jeep. Santana Wilcox More

best dealership hands down I bought a dodge avenger that I always wanted. I've never been to a dealership before that the entire staff were so friendly and welcoming they made m I bought a dodge avenger that I always wanted. I've never been to a dealership before that the entire staff were so friendly and welcoming they made me feel right at home. The things that I love about this dealership is that they actually care about the customer and are really hear for people they help. I would moat definitely recommend this dealership to anyone looking for a great car and even better people. More

Great Service Awesome dealership!!! I traveled all the way from west Virginia to go to keffer jeep. Special thanks to Richmond Carter for the great service and sale Awesome dealership!!! I traveled all the way from west Virginia to go to keffer jeep. Special thanks to Richmond Carter for the great service and sales experience. I am now the proud owner of a 2014 dodge ram2500. More

Terrible customer service! I read several bad reviews about this a dealership online but I ignored them. Now I know that was not a good idea. Don't get me wrong, so far I LOVE t I read several bad reviews about this a dealership online but I ignored them. Now I know that was not a good idea. Don't get me wrong, so far I LOVE the car. Everything was good while we were working out a deal, once I committed to buying the car the finance manger was extremely rude bc he couldn't pressure me in to buying all the "extra coverage". Keffer did deliver the car to me, which I appreciate bc I live 2 hours away, but it was late in the evening and I told the salesman my son had football practice. He was late to practice bc the car was so late arriving. I found 2 small problems with the car and notified the salesman right away. I was told it was a used car that comes with minor imperfections. That it was a 9.8/10. A button not working is NOT a 9.8/10. The salesman also told me he saw nothing wrong with the car she it left the dealership. Of course he didn't. I let the salesman know that I was not happy. He had a manager call me, he was just as rude. At this point, I'm just ready to be dont with this place. I WOULD NOT RECOMMEND THIS PLACE TO ANYONE. I WILL POST THIS REVIEW EVERYWHERE I CAN. More

Go see Willie Hailey! Willie is AWESOME!!! He made the car buying process smooth. Got us in what we wanted and the price we wanted. Looking for an easy car buying experi Willie is AWESOME!!! He made the car buying process smooth. Got us in what we wanted and the price we wanted. Looking for an easy car buying experience, go see Wllie! More

Getting the impossible done Willie is awesome. I went to other dealerships and they told me to go to Carmax. I went to Carmax and nobody wanted my trade in for something I coul Willie is awesome. I went to other dealerships and they told me to go to Carmax. I went to Carmax and nobody wanted my trade in for something I could live with. Willie took on the challenge and not only helped me with my trade in, but he also was able to satisfy all of my needs for my new Jeep Wrangler Unlimited Sport. I appreciated Willie in his straight forward and direct way of answering my questions and being open to suggestions. I felt he listened to what I needed. I would reccomend him to my friends and family. Troy Carter More

Extremely Satisfied!!! We worked with Heather Erazo. Dealt with her through email because I was out of town. She was prompt to reply and treated me just as if I was in her o We worked with Heather Erazo. Dealt with her through email because I was out of town. She was prompt to reply and treated me just as if I was in her office. We were actually able to get a lot accomplished without having to be there. I felt She went the extra mile for us. We Came in the next day, she had the car pulled up in front for us, just as she said she would. It was just what we were looking for. She did not try to sell us something else. And she was dead on our price range. We felt like we left with a great deal and did not feel that we had to fight with them to get it. The atmosphere was relaxed and they were extremely accommodating. We walked in about 3pm and drove out with our new car before 5:30. Very efficient and quick. Will we go back? Absolutely!! And You should go too. And ask for Heather Erazo More

Family friendly dealership with great customer service This was our first time ever buying a Dodge and we are so happy that we did. Richard Carter took care of us and he was AWESOME! We had three little ki This was our first time ever buying a Dodge and we are so happy that we did. Richard Carter took care of us and he was AWESOME! We had three little kids with us when we came and he never made us feel like our kids were a burden to be there. He was wonderful from the time that we got there until the time that we pulled out of the dealership (which was WAY past closing time). Even though it was past closing time he still took us step by step on showing us our new vehicle. He even activated my husband's phone to the Bluetooth. We are so glad that we got him and will probably make our next vehicle purchase with him. There were ALOT others that made us feel at home but we cannot remember names. More