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Keffer Chrysler Jeep Dodge Ram

Charlotte, NC

4.6
1,520 Reviews
Keffer Chrysler Jeep Dodge and Ram Trucks,"The Family Store", has been proudly serving our community for over 25 years. We are 100% committed to complete customer satisfaction and world class service. We have a recently opened a 36,000 sq foot state of the art facility and we have hundreds of cars and trucks for you to choose from. The real difference at Keffer is the way we treat our customers. When your here, your family and you should expect to be treated that way, Friendly, knowledgeable sales, service, and parts professionals are dedicated to treating you right. Come by the "Family Store today and discover for yourself. While you're here don't forget to ask about our "guaranteed Low Price!".
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8214 E Independence Boulevard

Charlotte, NC

28227

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Showing 1,520 reviews

February 25, 2015

Great sales experience. Kim Erickson Was my Sales consultant at Keffer Chrysler Jeep Dodge Ram. She was patient, understanding and made the transition smooth between custome More

by gqmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Erickson
Feb 26, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to give us a positive feedback regarding your experience at our dealership. We make every effort to provide the very best customer service possible. I am so glad that Kim was able to show you what we strive to deliver. We hope that you will share your experience with your family and friends. Should you have further concerns, please do not hesitate to inform us. Also, like us on Facebook and Twitter for offers and updates from our dealership. Sincerely, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

February 25, 2015

Best Car Buying Experience Ever! I was very successful in finding the most amazing jeep ever!! First of all let me say that Brandon and Andy exceeded all my expectations, I kept close More

by Melly21385
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Melendez
Feb 26, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

Thank you for taking the time to write about your experience with us, Melissa. At Keffer Chrysler Jeep Dodge, we work very hard to provide each of our guests with a personalized and hassle-free experience. I am happy that we were able to exceed your expectations. Do not hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials. Sincerely, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

February 21, 2015

Amazing Experience Lauren was amazingly helpful in the search for my new car. She was nice and not pushy. I already recommended her to a friend. Mike was also fri More

by swtchrypie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Maus, Lauren Copland
Feb 23, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

I am happy to hear that your time spent with our sales associates was a pleasing experience. We pride ourselves on the high level of our service excellence. If you have any questions or concerns regarding your new vehicle please come back to visit us. Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. Regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

February 18, 2015

Easy place to buy Keffer has a great selection, a knowledgeable staff, easy buying processes, the owner is always there and ready to assist and they do their best to ge More

by Todd R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Maus, Mike Maus, Chris Blackburn
Feb 19, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

Thank you for this great review! We make sure that all of our employees are knowledgeable we are glad to hear you were able to perceive that. Feel free to come back and visit if you have any further needs. Also, check out our Facebook and Twitter for exclusive deals. Sincerely, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

February 16, 2015

Easy to Work With! I went out of my way to go to Keffer because of the great service I've had in the past and will continue to do so in the future! More

by joek1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Melendez
Feb 17, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

Thank you so much for this great review. We try to create a friendly and professional experience for all of our guests. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Sincerely, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

February 12, 2015

Best Dealership Around I went and bought a 2015 jeep wrangler today. An overvi of what lead me to the Keffer dealership was i went to 4 dealership and didnt have one sales p More

by blacobs08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Erickson, Angelo Libman
Feb 13, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our guests is 100% satisfied with the Keffer Chrysler Jeep Dodge Ram experience. We look forward to working with you again. Be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Best Regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

February 12, 2015

2005 Dodge cummins #4 injector line replaced The injector line cracked on me around 1 AM had truck towed to Keffer for repair. Choose Keffer because my wife and I purchased a new 2013 Jeep Grand More

by nick012369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Donnie Gomez
Feb 19, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

I am disappointed to hear our dealership was unable to provide the service you needed. We always aim for 100% customer satisfaction and we appreciate you taking the time to share your experience and leave this review. Reviews like this help highlight specific areas in need of improvement as we are continuously looking for new ways to improve our dealership. We would like to do whatever it takes to regain your future business. Please email or visit me at your earliest convenience so that we can work together to resolve this issue. Sincerely, India Wiggins Executive Assistant - India.wiggins@dickkefferauto.com

Feb 20, 2015 -

nick012369 responded

Well India Wiggins here is the problem you guys charged me a 99 dollar diagnosis fee for a problem I had already diagnosed as and obvious fuel leak that anyone with eye sight could see. Also I know the diagnosis was not done or may be not done properly because when I got in my truck to leave your lot the low pressure fuel pump light was on. I installed this light kit myself in order to keep from burning up the high pressure pump due to lack of fuel supply. I fixed the problem myself on your lot before I left. The problem was the fuel pump relay had failed and the fuel pump was not running. Next had I been at my local dealership Griffin Dodge they would not have charged me a diagnosis fee. They only charge a diagnosis fee if you do not allow them to do the repair. Also the part you guys charged me 97 dollars for I could have purchased from my local dealer for 80 dollars. As I stated in my original E-mail I was in Charlotte due to my father having emergency surgery at CMC hospital when all this happened. I requested the tow truck take my vehicle to your dealership because I had developed a trust factor with you guys and thought you guys would be fair with me since we had done business together before. I feel that you guys took advantage of me being from out of town. All I would request is that Keffer reimburse me the diagnosis fee of 99 dollars. This is what would go a long way to restoring some trust in you guys. Thank you for your time and I sincerely hope this meets your approval.

February 10, 2015

Keffer Continues to Impress I recently leased my second vehicle from Keffer and am continually impressed by this dealership. Joe French was our sales associate and his profession More

by JasonPidgeon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 11, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

Thank you for the excellent review! It is great to know that our team was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Best Regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

February 10, 2015

Quick and Easy Came all the way from Atlanta to purchase a Jeep that was competitively priced. The salesman Brandon was great and accommodating, as well as the rest More

by lrg07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Melendez
Feb 10, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to write this review. Brandon is great with people and focuses on what the guests needs. He will be pleased to hear about your positive experience. If you have any questions about your vehicle, please come back in to visit. Also, check our Facebook and Twitter pages to stay connected with local events and special promotions. Sincerely, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

February 09, 2015

The BEST Dealership i have purchased two Jeeps from Keffer! There was no game playing, going back and forth. No time wasted. The easiest buying experience. Willie has alw More

by Lindakiser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Priscilla, Willie D Hailey, Donnie Gomez
Feb 09, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to rank our dealership with this 5-star review. At Keffer Chrysler Jeep Dodge Ram, customer satisfaction is our top priority, and we are pleased to have assisted you purchase your vehicle. I am very pleased to know that Willie was a big help. If you have any more questions or concerns, please do not hesitate to let us know. Check us out on Facebook and Twitter for access to our exclusive specials. Sincerely, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

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