Keating Honda

My wife and I visited Streater & Smith Honda to look for a new vehicle. We drove north from The Woodlands hoping to find less high pressure salesmen in Conroe than in Houston, even though there is a mu for a new vehicle. We drove north from The Woodlands hoping to find less high pressure salesmen in Conroe than in Houston, even though there is a much larger Honda dealership closer in Spring with more models in stock. We were looking for a vehicle for my wife, so she wanted to drive the new CR-V's to see how she liked them. What the salesman did not know is that my wife is 2 months pregnant, so we need to buy a larger vehicle for her, nor did he know that we had a blank check from the bank sitting at home, ready to purchase a new vehicle. We just told him that we were looking a new vehicles and wanted to drive a CR-V. Clarence waited on us. He was very nice at first, but after standing out in the Texas heat for an hour or so looking at different models, test driving, talking with the salesman, etc., my wife (being 2 months pregnant) was tired, and wanted to go home and think about it. Clarence then disappeared multiple times for an extended period of time. When he returned he really began the high pressure sales, asking why we didn't want to buy that night. He kept pushing and pushing, and would not accept no for an answer. I didn't feel that my wife being pregant and tired was any of his business, and he should just accept that we didn't want to buy that night. Well, he did not accept no for an answer, and he wouldn't let up. Finally I asked him to see if he could get any better price on the car and call me because I was ready to go. He then said that it was their policy that we were not allowed to leave without completing all of their sales checklist so he had to go talk to his manager to see if we were allowed to leave. I said "not if you want to sell a car to me" and walked out the door. He followed us out the door still trying to get us to buy a car from him. I explained that we would not be buying that night, but if he would call me regarding the price, we were still interested. He has never called. Based on my experience at Streater & Smith Honda, I would not recommend Streater & Smith Honda to anyone. I've had a lot of shady car salesman in my day, but I've never had one be so bold as to say we weren't allowed to leave because their policy did not allow us to. If you're in the market for a new car, I would recommend that you shop elsewhere. Very poor customer service from this dealership. More

We worked with Mike Boston who was very professional. He We worked with Mike Boston who was very professional. He did not put pressure on us and made the experience the most streamline and easiest we ever We worked with Mike Boston who was very professional. He did not put pressure on us and made the experience the most streamline and easiest we ever had. We were in and out within 3 hours. He has followed up with us several times just to make sure we are enjoying our new Honda Civic. We have been Honda customers for many many years and always enjoy our dealings with Streater-Smith Honda. More

I was able to have my 2004 Honda Odyssey serviced without having to make an appointment and with practically no waiting. The people were very courteous. The price was reasonable and they furnished a check li having to make an appointment and with practically no waiting. The people were very courteous. The price was reasonable and they furnished a check list of the entire service. I will continue to use Streater-Smith Honda for all my vehicles because of the excellent service and value they provided. More

We actually enjoyed our new car purchase experience. Unlike any other vehicle dealership we have visited in the past. Euel was very helpful and knowledgable about the vehicles. He listened to what we ho Unlike any other vehicle dealership we have visited in the past. Euel was very helpful and knowledgable about the vehicles. He listened to what we hoped would be our payment and made it happen. We both were extremely impressed with how quick financing took. We left smiling and very happy that we had chosen Streater-Smith Honda. Jeff and Teresa Gordon. More

My wife bought her used Honda CRV in 2010 before we got married. First off the car is a 2007 but it was labeled and sold as a 2008. Now this is not truly a big deal (except maybe adding money to the final married. First off the car is a 2007 but it was labeled and sold as a 2008. Now this is not truly a big deal (except maybe adding money to the final sales price), but why was nothing said to her about it? Well lets fast forward to the present day. We now are married and have a newborn baby boy. A few weeks ago my wife brought her car in to get the oil changed as she always does when its time for regular maintenance. I was at work and was unable to go with her as I usually do. She went in got the maintenance completed and life went on as usual. A few days ago I changed her wiper blades to better ones for the safety of her as well as my newborn boy. I popped the hood and noticed that the fluids in the radiator and brake reservoir were low as well as the air cleaner box was not properly secured with all the metal clasps. This upset me because when I am at work my wife uses this vehicle and my baby boy is always with her. I took the vehicle to Streater Smith to address the issues in a very polite manner only to get the excuse from a smirking service employee that they do not top off fluids in the radiator or brake reservoir. The service employee still with a grin on his face said that the radiator stays too hot to check and that if the brake reservoir is low then the brakes are wearing down and need to be checked. I politely said thank you and have a nice day only because I did not want to argue with this employee that obviously does not want to deal with customers. Not once did he offer to even take a look at the vehicle or offer to have a tech look at it. Now if these fluids were low and as he said are due to other problems why did they not say that to my wife? We all know brakes are important and as far as the radiator excuse goes well I know that after two hours of waiting for the vehicle to be finished that the radiator is cooled enough to check. These are potential safety issues and yet they were not even noted on the receipt. Great service guys, keep up the good work. From now on we will seeking our service else where. More

I loved this dealer!! They had the car I wanted in stock and at the price I wanted to pay. Laurie my sales rep. was great!! She showed me how to use all the technology in my car. Overall had a great experie and at the price I wanted to pay. Laurie my sales rep. was great!! She showed me how to use all the technology in my car. Overall had a great experience even down to the financing. I Will definatley go back to Streater Smith to purchase another car and recommend them to all my friends. More

This is in regards to insurance repairs done on my 2002 Honda Accord. Background: To be brief, a thief broke into my car and tore apart my steering column and trim to try to hot-wire my Accord. The Honda Accord. Background: To be brief, a thief broke into my car and tore apart my steering column and trim to try to hot-wire my Accord. The damage was mostly cosmetic with the exception that it began to have periodic issues starting. The Problem: Streater-Smith Honda Service was recommended to me even though it was over 20 miles from my home. I began working with Service Advisor Dee Dee Johnson. I left my Accord with them for a few days. They were not able to replicate the starting issue and proceeded to replace all the trim pieces and the ignition switch. I provided these parts because I had already purchased them shortly after the incident. Dee Dee walked me out to my car in the parking lot and everything looked fine at a glance because all the trim was put back together. Upon returning home, I decided to inspect their work a little more detailed. Without removing anything, I was able to reach my fingers up though the steering column adjustment lever and feel something was wrong. Instead of replacing the plastic cover which protects the ignition wire contact points, they put a piece of foam tape over it and call it “good”. When I called Streater-Smith Honda about this finding, I was told “the cover wasn’t mentioned on the insurance adjuster’s estimate, so it wasn’t replaced”. First of all, if a shop finds addition issues with an insurance repair or any other repair, isn’t it normal to say something and recommend the job be done correctly instead of applying a band-aid and saying it is done? I would hope so. Streater-Smith Honda did not. They passed it off as fixed. I took the car back into them to fix what they had not done correctly the first time. I again left it with them for a few days while I traveled for work. In order to replace the small cover, I was told they had to replace the ignition and all the locks to match the new ignition. Everything would be rekeyed and I would be provided with a new set of keys at pickup. I was contacted when ready. I picked up the car, but was not escorted by any company representative to inspect the rework and left assuming everything was fine. Within a week the intermittent starting problem happened again. I immediately called to let Dee Dee know that the starting issue was still there and I would need to arrange to bring it back, but that I was very busy with work and travel that since it was only intermittent and hasn’t left me stranded, I would wait until my schedule freed up or the problem got so bad I couldn’t drive it, whichever came first. Just over a month later, my schedule began to slow a little where I could plan some time to take it in. About that time, it began acting up again and not starting on the first try. I became suspicious of the workmanship of Streater-Smith Honda and decided to make sure they put everything back together again correctly. I carefully lowered the bottom column cover and found the alignment posts bent and mutilated. In addition, after only removing the three screws which attach the cover to the column, I went to remove the wire harness grommet from the cover and found it wasn’t attached like it was designed to be. In fact, the grommet on the wire harness was pointing up instead of down, so it could not have been reattached to the column cover as designed. I then noticed that the point the wire harness attaches to the bottom column was broken. Since this cover was new and installed the first time it could have only been broken the second time when they took every apart to replace the plastic ignition cover. The technician apparently wasn’t careful removing the bottom column cover and broke the grommet attach point try to remove the cover to work on the ignition. The cover is designed to be difficult to remove/replace and the ignition switch & wire harness would have to have been adjusted to install the cover correctly. This must explain why the harness attachment grommet was turned in the wrong direction and not attached properly. Based on my findings, I was no longer comfortable taking my car back to Streater-Smith Honda (my right as the insured). I was instructed by my insurance adjuster, that to get the cover replaced, I would have to work it out directly with Streater-Smith since it was a “customer service” issue. I proceeded to contact them and spoken with both Dee Johnson (Service Advisor) and Mark Miller (Service & Parts Director). I was told they would not replace the bottom column cover ($20) their technician broke because 1) I had removed the cover (how else would I have found out they broke it) and 2) I took it to another dealer to finish trying to fix my Accord. Conclusion: You are better off taking your $25,000-35,000 investment to another Honda dealer with technicians that are careful and treat your car as they should. More

I purchased a used 2004 Nissan from a Streater Smith on 10/29/07. When I purchased the vehicle the Streater Smith’s Buyers Guide Information Sheet for the vehicle stated a "balance of factory warranty stil 10/29/07. When I purchased the vehicle the Streater Smith’s Buyers Guide Information Sheet for the vehicle stated a "balance of factory warranty still applied” and a "service contract was available at an extra charge". I purchased the Nissan Gold Security Plus Vehicle Protection Plan (72 months/100,000 miles - with $50.00 deductible) from the Streater Smith at the time of purchase. This month (10/1/09) my vehicle had a major repair (Complete Transmission Replacement at 56,000 miles) and we were informed by Clear Lake Nissan that our warranty was not valid. We contacted Streater Smith and they informed me that shortly after we purchased the vehicle Nissan declined the warranty and the Streater Smith sent a refund check to our financial institution for the purchase amount of the warranty. We were never contacted by Streator Smith (mail or phone) informing us that the warranty was declined, they simply sent a refund check to the financial institution and that was all. I purchased a vehicle and a warranty in good faith from Streater Smith and was never informed at the time of purchase that the warranty could be revoked or declined at any time...if that was the case I would have never purchased the vehicle. The Dealers Buyers Guide on the vehicle when I purchased the vehicle clearly stated that a "Service Contract" was available for this vehicle (I don't uderstand how this could be declined if it is advertised as available at the time of sale). The "Nissan Gold Security Plus Vehicle Protection Plan" that I purchased from Streater Smith clearly states "I agree that my Service Agreement is effective NOW". My experience with Streater Smith has not been good, we called Streater Smith many times and left many messages to contact us...they never return our calls and when we did get through we basically got a tough luck response. My vehicle was repaired at Clear Lake Nissan near Galveston. They also could not understand why this had happened. The Service Manager went out of his way to help me in this bad situation. He got Nissan to install a reconditioned transmission in my car and cover half of the cost. It still cost me $1,800.00 dollars, but at least they helped when I could not get any help from Streater Smith. More