Kearny Mesa Toyota

I have been using KM Toyota for many, many years, both to purchase a new car and also for service. There have some Advisors who have done a good job, some a fair job and a few not so good. However, I have purchase a new car and also for service. There have some Advisors who have done a good job, some a fair job and a few not so good. However, I have been using Oscar Araiza on a consistent basis and find him to be excellent both in customer relations and knowledge. He explains things clearly and with a great attitude. It is a pleasure to know him and grateful that KM Toyota employs him. More

I came in to have an inition key & remote replaced. I lost mine. Rey helped me & said he could get the remote programmed & a key made within an hour. Later he explained that I could get 2 keys & remotes lost mine. Rey helped me & said he could get the remote programmed & a key made within an hour. Later he explained that I could get 2 keys & remotes for a few dollars more. I agreed. Katheleen then advised me that it would be about 15 to 20 min. After 30 minutes, I looked for Kathleen as there was no information coming from anyone. She told me the key machine cut my keys wrong, but the remotes were programmed. They tried to cut a second set of keys and the same problem --- key machine issue. I was then told I could have 2 remotes but no keys except the "valet key" I came in with. Its now 2 hours into the visit. 2 remotes without a key makes no sense, I said no thanks just give me my car but then the cashier asked me for $110 for the service. What service?? No one apologized for the "machine problem" and no one tried to help me get a key. Let me suggest the following resolution, our key machine isn't working, we will keep your new remotes and get our key machine repaired at that time we will cut the 2 keys you want, add the 2 remotes and call you for pick-up of same. Instead I got $110 bill which I told them I would not pay. Kathleen apparently agreed with me as the cashier then told me there was no charge for the service. Once again, what service did I get? I would like someone to do the following: (1) contact this dealership, (2) get the key cutting machine repaired, (3) call me with an apology and an action plan that will get me my replacement keys & remotes. I await a reply from someone. Roberta C. Baade, Ph.D. 5165 D Renaissance Ave San Diego, CA 92122 More

I bought my Solara in 2004 from this dealer, in part by my positive impressions of its service area. Since then, my Solara has never been serviced by any other dealer, no other service representative and my positive impressions of its service area. Since then, my Solara has never been serviced by any other dealer, no other service representative and no other technician. I would, and have, recommended this dealer. More

This is the best dealership I have ever been to. Normally I do not go directly to the dealership for service, but they scraped off tint glue from my window and replaced several parts with no questio Normally I do not go directly to the dealership for service, but they scraped off tint glue from my window and replaced several parts with no question I will not go anywhere else. I was treated so poorly at Mossy Toyota that I was in tears and felt as though I made a big mistake buying a new car, yet alone a Toyota. After going to Kearny Mesa Toyota and they fixed the problem as well as went above and beyond I actually hugged Charles. Matt has worked with me several times and has always treated me so well and taken care of me. I talk about them ALL the time and love them! More

I went to the dealer for a recall repair (the infamous accelerator on the Prius, although I've never had any trouble with it), but also needed to have a few items repaired under my almost-expired 100K war accelerator on the Prius, although I've never had any trouble with it), but also needed to have a few items repaired under my almost-expired 100K warranty, as well as a small service done. Oscar greeted me, quickly set up the paperwork and made sure I understood which items would be covered by the warranty and which ones I would have to pay for (no surprises there). Because a part was not available until the next day, Oscar asked if they can keep the car overnight (while I was given a free rental car), so that was fine. The work was done professionally and quickly, I never waited more than 1-2 minutes for anyone to assist me. Great experience! More

I'm always very pleased with Jim's professional courteous and friendly manner. This is my 2nd truck I've purchased from KMT and have always been very happy with the service department. I've known Mr. Barnet and friendly manner. This is my 2nd truck I've purchased from KMT and have always been very happy with the service department. I've known Mr. Barnet the longest and always ask for him upon arrival. thanks, Gary More

I bought my vehicle at another dealership, but I came back to Kearny Mesa Toyota. Their service representatives seem to have a better handle on customer relations. Oscar has taken care of me in the pas back to Kearny Mesa Toyota. Their service representatives seem to have a better handle on customer relations. Oscar has taken care of me in the past, so I always ask for him now. He's knowledgeable and gives great advice on recommended services. More

Every time I have my car serviced at Kearney Mesa Toyota, I am completed satisfied with their quality of service. From the first greeting by Kathleen to the call that my car is ready to the explanation of wh I am completed satisfied with their quality of service. From the first greeting by Kathleen to the call that my car is ready to the explanation of what needs to be done and what has been done, Kathleen is courteous, informative and service oriented. This time I was surprised at teh speed at which my 60,000 mile serving was done and how thorough it was. More

I bought the car from this dealer in 2003 but later took it to Mossy as they were closer to home. That was unsatisfactory so I returned to Kearney. They were very courteous and a mechanic came and personall it to Mossy as they were closer to home. That was unsatisfactory so I returned to Kearney. They were very courteous and a mechanic came and personally explained a problem that I had with the display. The price was right for the service received and the work was done very promptly. I recognized personnel that I had seen seven years ago. That was a good sign. More

Brought my car in for 65,000 mile service and although Derrick was very helpful and friendly as usual, the mechanic who worked on the car did a very sloppy job and made a complete mess in the interior of Derrick was very helpful and friendly as usual, the mechanic who worked on the car did a very sloppy job and made a complete mess in the interior of my car. He made a comment on the check list that he couldn't find the wheel lock and that just shows how lazy he was; he couldn't make the effort to contact us knowing I was waiting in the lounge for service to be done. Horrible! More