Kearny Mesa Subaru

Despite that there’s a Subaru dealership about 3 miles away I prefer going to the Kearny Mesa Subaru as the service has always been exceptional!! away I prefer going to the Kearny Mesa Subaru as the service has always been exceptional!! More

Horrible experience. First they purchase me the wrong car. ???!! Then sales person lied about it having all the safety features. Finance rip off too. Just transfer car. ???!! Then sales person lied about it having all the safety features. Finance rip off too. Just transfer More

Picked up my new 2021 Touring 3 weeks go. On the whole, car was checked out well. But two items have problems: 1. Navigation audio is totally non-operative. Visual instructions are shown on screens - B car was checked out well. But two items have problems: 1. Navigation audio is totally non-operative. Visual instructions are shown on screens - BUT NO VOICE COMMANDS. 2. Active cruise control is unstable - the actual car speed fluctuates -3 to +2 mph about the set (desired) speed. My 2016 Outback was dead-on - actual speed was always maintained, even on up and down hills. You new car checkout might easily have missed the cruise control problem. But the total lack of audio in navigation should have been easily caught. Am now in Oregon for 3 months - very inconvenient. Big disappointment. More

It is easy to schedule service appointments. The service staff keeps me informed on progress since I wait for my car if only routine maintenance. staff keeps me informed on progress since I wait for my car if only routine maintenance. More

The service was fast and efficient. The dealer contacted me to let me know that my car was due for service, and they scheduled an appointment in a timely manner. me to let me know that my car was due for service, and they scheduled an appointment in a timely manner. More

I was offered a very good price for a forester well below other dealerships. Financing and purchasing was very easy. Jay is probably the only salesman that I would ever give a positive review about ever. I h other dealerships. Financing and purchasing was very easy. Jay is probably the only salesman that I would ever give a positive review about ever. I had a few months to purchase so we communicated pricing over that time through email. He was never pushy and was always prompt to return my emails while never badgering me. The sale was easy with no surprises. I got the car I wanted and had the least amount of hassle I have ever experienced in a car purchase. More

Terrible dealership, staff, and customer service. I had an appointment with this dealership on a Saturday at a specific time, to view there 2021 Subaru Ascent that I was really interested in buying. I call an appointment with this dealership on a Saturday at a specific time, to view there 2021 Subaru Ascent that I was really interested in buying. I called Saturday ahead of time to notify them i will be an hour late. We get there an hour later just to find out the car has been sold. No courtesy call, and the person who was supposed to meet us "Kyle" wasn't even there. I contacted the internet sales director " Suzette Henderson", and she expressed how mad she was, and said she will take care of it. Days later I don't hear from her... I contacted Subaru of El Cajon the next day and they were able to get my specific car same day! No problem. KEARNY MESA SUBARU dealership is full of empty promises, don't waste your time! More

Service is outstanding! Hassle-free buying experience, they even had a loaner while I wait for service installing my tow hitch! definitely will recommend to friends and family. Keep it up Mr. Al De Belen they even had a loaner while I wait for service installing my tow hitch! definitely will recommend to friends and family. Keep it up Mr. Al De Belen and team! More

I love my dealership! It's one part of my life that is hassle-free. I appreciated the uber ride to and from my home while my car was being serviced and I liked how clean it was when I got it back. hassle-free. I appreciated the uber ride to and from my home while my car was being serviced and I liked how clean it was when I got it back. More

I have been bringing my cars to Kearny Mesa Subaru for service since 2014 and have always been happy with the service, but it seems like their quality has decreased lately. Overall, I think communication service since 2014 and have always been happy with the service, but it seems like their quality has decreased lately. Overall, I think communication and quality needs to be improved. -I had made an appointment online, but they didn't have a record of it -They did not do a walk-around of my vehicle with me -I asked about a loaner car, but they said none were available even though I saw other customers getting loaner cars. Later that day, when they realized the repair would take about a week they gave me a loaner car, but communication could be better here -I received no calls or updates about the status of my repairs until I got a call a week later to come pick up my vehicle. -I went to pick up my vehicle and was charged for repairs that I was previously verbally quoted would be covered under the warranty. However, the service department never gave me a printed out quote (I should have asked for one, but I didn't think about it). As a result, I had to come back the following day and when I returned, I spoke to my service advisor (who wasn't there the day before) and he removed the charges from my bill. -I never received the multi-point inspection sheet that I normally get -Ever since this service visit, I have been having problems with my car that weren't there previously. I thought about going back thinking it was one bad incident, but after seeing other recent reviews, I have decided to take my car to another Subaru dealership for service More