Kearny Mesa Subaru

Ask for Hugh! I went in today to buy out my Forester lease and I had to come on here to write a review about Hugh Stewart. He was very honest and trustworthy from I went in today to buy out my Forester lease and I had to come on here to write a review about Hugh Stewart. He was very honest and trustworthy from the start. I came into the dealership with a loan offer from my bank and he was quickly able to get me a much more favorable rate. He definitely went above and beyond and drove my car with me onto the freeway to show me how to operate the Eyesight Lane Assist. This was on a Sunday at 5:30pm! We will definitely be back to purchase our next Subaru from Hugh! FYI, they are an honest dealership and they are not marking up their new cars like other competitors. More

Service was quick and I was told exactly what had been done to my outback. done to my outback. More

Watch out for scams, especially as a woman. My pregnant wife went there to have the horn looked at. They claimed it was rodent damage and the harness had to be replaced for $1200. What they fai My pregnant wife went there to have the horn looked at. They claimed it was rodent damage and the harness had to be replaced for $1200. What they failed to realize was that the horn would work for the door locks and the horn would work if you hit the panic button. But when my wife returned, the female connector was missing from the horn, and the line was cut. What a bunch of dishonest scoundrels. Never going there again. More

Serviced was absolutely non-existent, no communication at all. Went in for simple, basic oil change at 10:45am, Sat.! Service dis-advisor comes to the waiting area at 2:45pm, wasted the whole day and informs all. Went in for simple, basic oil change at 10:45am, Sat.! Service dis-advisor comes to the waiting area at 2:45pm, wasted the whole day and informs us, sorry, but we could not service your vehicle today, we will reschedule and get you out of here right away! 15 mins later no word or person shows up. We were completely forgotten about until I went to get my car, which was sitting there ready to go!! Total disregard for customer service, lost our trust and Loyalty for them. Will not return, Frank Subaru, National City, treated us with professionalism and will gain our loyalty and following!! If you've got no job, nothing to do, no family, no friends, no computer and likes to waste your day, Go to Kearny Mesa Subaru and schedule Service! Good Luck, By the Way, there was an Emergency room Doctor there as well in the same exact situation as us but, he showed up at 11;40am and was livid, pissed off, screaming at the same dips..t advisor, until I told him we were there at 10:45am until now with no service! So it was not just us! Unbelievable! Remember, waste your day, visit Kearny Mesa Subaru for simple basic service that should take an hour and a half. Morons! More

Friendly, helpful, easy to get an appointment. Job well done. Fast service. Good communication. Service Rep. Angelica very helpful and kept me inform by text. Job well done. Fast service. Good communication. Service Rep. Angelica very helpful and kept me inform by text. More

Easily the worst auto service I have ever dealt with. Our household considers ourselves “Subaru people” so we’ve given Kearny Mesa Subaru MANY chances, but they always seem to let us down. I’ve taken my Our household considers ourselves “Subaru people” so we’ve given Kearny Mesa Subaru MANY chances, but they always seem to let us down. I’ve taken my car to them twice for a service. My partner has taken his car there twice. Of these four times with them, only ONCE have we completed service without Kearny Mesa Subaru messing up in some way. Summary: My first time: Left stranded without a pick-up despite being promised on. My second time: No incident, save some rude comments. My partners first time: Car died around the block from the dealership, had to wait an hour for pickup. My partners second time: Made an appointment, was told that they wouldn’t work on the car for another 3 days. On day 3 we didn’t receive a call, just an email with an outrageous estimate. My first time with Kearny Mesa Subaru, the vehicle service was OK. I scheduled an appointment online, dropped my car off, and it was completed by end of the business day. Unfortunately, my customer service rep over promised drop-off and pick-up services on his end. I was able to utilize the dealership’s shuttle service to be dropped off at work, however the service rep had also promised to arrange pick-up for me. I waited an hour for pick-up and no one came. Luckily, I was able to get a ride from a friend to the dealership. Still, it was a bad experience being told I would have pick-up and instead being forgotten and stranded. My second time with Kearny Mesa Subaru was mostly without incident. I made an appointment online, service was complete by end of business day. No unexpected repairs. Was just treated a little rudely with comments about how dirty my car is. (sorry, but in actual Subaru country where our Subis are adventure vehicles- our cars get a little beat up, a little dirty, but are well loved.) My partners first time with Kearny Mesa Subaru as to fix one of those dreaded air-bag recalls. After picking up his Outback, his car completely died on Balboa- just around the corner from the dealership. He called the dealership and it took them an hour to come to his aid. Turns out, someone forgot to plug something in and it died. (The lack of attention to detail is not very confidence inspiring) My partners second time with Kearny Mesa Subaru is still in the process of being worked out. We made an appointment online, and when we dropped off the vehicle we were informed that they wouldn’t get to our car for another three days. On day three, we didn’t receive a call, just an outrageous estimate. I repeat: the dealership has made NO effort to contact us other than sending the estimate as an attachment with NO text in the email. NO phonecall. For fun: the estimate included $90 to replace our wipers (which is probably $10 in parts and 5-min of labor) and $6500 for a head gasket (which is a $200 part at most, though I don’t know how many hours of labor this would be) and 9 other items – again, with NO other communication or explanation. TERRIBLE customer service, questionable quality of work. If you can find somewhere else to take your Subi, I highly recommend you avoid this place. More

My service rep was very nice and thorough! She kept me updated and communicated with me via text. She kept me updated and communicated with me via text. More

The salesman, Diego Castro, should be the salesman of the year. After receiving my vehicle, the follow up training with Cameron Cook was excellent. I would highly recommend Diego and Cameron. Unfortunately year. After receiving my vehicle, the follow up training with Cameron Cook was excellent. I would highly recommend Diego and Cameron. Unfortunately, I cannot say the same for my experience financing the car. I would highly recommend Kearny Mesa Subaru if you are paying cash for your car. More

First service was offered free, I made a appointment, arriving at the appointment time I was greeted within 5 minutes and the service writer given a schedule of services to be performed, she’s said it wo arriving at the appointment time I was greeted within 5 minutes and the service writer given a schedule of services to be performed, she’s said it would take about 2-1/2 hours, I told the service writer I would wait, the waiting is small seating was comfortable and had large screen TV. I read my book. The only that was missing were courtesy snacks although beverages were free. The car was delivered on time, and was washed. More

I took my 2017 Suburu Forester in for a starling I took my 2017 Suburu Forester in for a starling upgrade. Mt service was Angel Martin. He was excellent. He took care of all our )my wife and I) I took my 2017 Suburu Forester in for a starling upgrade. Mt service was Angel Martin. He was excellent. He took care of all our )my wife and I) and kept us informed throughout the process. We really appreciated his courtesy. Keep up the GREAT work Angel. Rod & Renie Moore More