Kearny Mesa Subaru

I came here in June to trade in a subaru for a new Subaru despite my intuition telling me not to and sincerely regret returning here. For the record, John K. in the service department is the only person h despite my intuition telling me not to and sincerely regret returning here. For the record, John K. in the service department is the only person here I have had a good experience with, solely based on competency. This dealership has been affected by a recent hack that they can't stop using as an excuse so all invoicing and computer systems are down, therefore everything had to be handwritten. The finance manager Andy was completing a dmv form and I noticed my first and middle name were transposed so I told him to fix that. He blamed his sales manager for the mistake and set it aside. Still not sure how this even happened unless you don't know how to read a drivers license. We successfully traded the old Subaru for the new, and paid the difference in full. Side note: I do not recommend trading your Subaru here--We were offered 1/3 of the price of the highest trim of a 2022 Outback because there was an offer for $3k off the 2024 Outback, so they factored it against our trade value. It is less than a month since the new vehicle was purchased (again, IN FULL) and I received a denied loan notification for insufficient credit history from a lender with my INCORRECT transposed name, exactly as the incorrect form. Which tells me they applied me for a loan for a car I was NOT FINANCING, WITHOUT MY CONSENT and ran my credit with my incorrect name. And possibly submitted incorrect information to the DMV. I have since spoken to Andy, who has not accepted any wrongdoing since my credit was not impacted. I’m concerned the dealership does not care how they misuse customer information. More

Great staff, great service…ease of scheduling, good waiting accomodations, service done in time and complete. waiting accomodations, service done in time and complete. More

I normally have a hard time with car dealers not the case with Kearny Mesa Subaru. I believe Colton was are sales rep. and he was very knowledgeable about the Model we were looking at buying. Made it clear with Kearny Mesa Subaru. I believe Colton was are sales rep. and he was very knowledgeable about the Model we were looking at buying. Made it clear I wanted the out the door price and he came back with the price, to include best price, taxes/license and recommended add ons, it was pretty close to the price I had researched and was willing to pay. We walked out with a 2024 Ascent Onyx in around 3 hours, I would recommend this dealership to my friends. I took the vehicle in for Paint and Window sealer and was very impressed with the Service Department. More

I have never had a better buying a car. Every one cared about me. 😀 I recommend Kearney Mesa Subaru to everyone. Brandon and Diego were outstanding. They really cared about Every one cared about me. 😀 I recommend Kearney Mesa Subaru to everyone. Brandon and Diego were outstanding. They really cared about More

Awesome service, bought a new car in about 3 hours I was out of there with a new car, I would recommend this dealer 100% MG out of there with a new car, I would recommend this dealer 100% MG More

First new car buying experience. I was impressed with Diego as our salesman. No pressure and couldn't be more helpful. I added some accessories that the service dept took care of in I was impressed with Diego as our salesman. No pressure and couldn't be more helpful. I added some accessories that the service dept took care of in a very timely manner. The two ladies in the parts dept were also very helpful... I couldn't be happier with the whole staff and my new Outback. More

Great service! Daisy was my sales associate and Summer was my finance manager. Had a very thorough, easy, car buying experience and would definitely recommend this Daisy was my sales associate and Summer was my finance manager. Had a very thorough, easy, car buying experience and would definitely recommend this dealership. I also went to the Subaru Love-Encore Appointment to learn about all the features of the car with Cameron who did an amazing job!!! More

I am not a type of person to complain, Had a bad experience, we will not recommend, very dissapointed with the customer service experience, we will not recommend, very dissapointed with the customer service More

Reasonable, friendly and efficient experience leasing an Ascent at Kearny Mesa Subaru with Nick. Would recommend their location to anyone buying or leasing a Subaru! Ascent at Kearny Mesa Subaru with Nick. Would recommend their location to anyone buying or leasing a Subaru! More

Great customer service and personal care. I would buy another car from this store when needed. I would buy another car from this store when needed. More