Kearny Mesa Subaru

It was great buying car @ Kearny Mesa Subaru Last week I bought a brand new Subaru Ascent at Kearny Mesa Subaru. I am writing this review to express what a great experience this was and to comman Last week I bought a brand new Subaru Ascent at Kearny Mesa Subaru. I am writing this review to express what a great experience this was and to command Kearny Mesa Subaru staff for their excellence. I have dealt with many Subaru dealerships in SoCal region during my search, and have bought multiple cars in my life, and this was without a doubt the best experience I have had. This was especially thanks to Jay Noblezada who was exceptionally helpful, professional, and knowledgeable. I am pretty sure he stayed wayyy longer than his shift because we were delayed on our way from LA. He made the test drive an exciting experience and was throwing left and right pieces of information about Ascent that we did not know even though we did extensive research. He really knows his stuff. The paperwork with him was buttery smooth and everything was clear and transparent from the start to the end. He really went out of his way to make us feel good and make this deal happen. Make sure to ask for Jay Noblezada when you get there for outstanding service. More

Best car buying experience I have ever experienced. Salesman Jay Noblezada is very knowledgeable about the company and the inventory of cars on the lot. Jay acknowledged my concerns and I did not feel Salesman Jay Noblezada is very knowledgeable about the company and the inventory of cars on the lot. Jay acknowledged my concerns and I did not feel pressured or uncomfortable throughout my car buying experience. I am a senior citizen (grandma) and have purchased several cars in the past and have had unpleasant experiences with salesmen. Jay was respectful, professional and genuinely a nice person. I recommend Subaru Kearny Mesa if you are thinking about purchasing a Subaru. I give Jay 10 stars out of 10!!! Thank you Subaru for having Jay Noblezada as an employee. Jay is a stellar representative of your company. JAY NOBLEZADA is a positive asset to Subaru! Thank you and I love for new car! More

No way!!!!! What can I say, that has not been said by other others. 1, service is horrible. 2, Honesty is questionable. 3, when in for an oil change, and dro What can I say, that has not been said by other others. 1, service is horrible. 2, Honesty is questionable. 3, when in for an oil change, and drove away with a damage stereo/GPS...they claim they had nothing to do with it.. they asked for $980.00 to repair... 4, I love pain because I kept going back, oil change again, and drove away with a damaged air compressor, they claim they had nothing to do with it and asked $1350.00 for repair. 5, Called Subaru about about my experience, they were nice enough to send me a check of $ 800.00 help cover some of the cost. More

Not sure service was complete I had a scheduled appointment but when I got there they didn’t want to take me and said that I needed to be overnight. I don’t live close, had no way I had a scheduled appointment but when I got there they didn’t want to take me and said that I needed to be overnight. I don’t live close, had no way home and I had inquired to the scheduler if they could indeed get to my vehicle before closure that day. Oh yes I was assured. But the service dept. did not want to honor my appointment. They offered no shuttle or service to get home and back. When I protested, he quickly took my vehicle and the finished service was an oil change and car wash, first they had told me to get new brake pads but on that day, the brakes were good? I’m not convinced they checked fluid levels or did a real safety inspection. More

Absolutely the worst customer service experience I ever had. Made appointment last year and left my car for a minor service. Repair was finally done 2 1/2 days later. Service adviser didn't return cal had. Made appointment last year and left my car for a minor service. Repair was finally done 2 1/2 days later. Service adviser didn't return calls. Had planned to by a new Subaru at this dealership this year, but have decided to look elsewhere. More

Excellent experience! George helped me negotiate a great deal, Andy helped with quick paperwork and James in finance was knowledgeable on what extended coverage I could choose and broke everything down for deal, Andy helped with quick paperwork and James in finance was knowledgeable on what extended coverage I could choose and broke everything down for me to understand. Best dealer experience to date. More

AVOID THIS SERVICE DEPT LIKE THE PLAGUE! Purchasing a car here was a positive experience but unless you are doing a warranted service - DO NOT BRING YOUR CAR HERE FOR SERVICE!!! First, it is Purchasing a car here was a positive experience but unless you are doing a warranted service - DO NOT BRING YOUR CAR HERE FOR SERVICE!!! First, it is VERY difficult to get an appointment, second their costs are just about double that of outside mechanics, and third, they are dishonest and do not communicate. I brought my car in for a tune up and the costs were highway robbery. They proceeded to give me a list of "additional repairs" needed that were hilariously overpriced. They also broke off 3 wheel studs and lug nuts while working on my car, and then tried say they needed to fix them and the cost to me would be $450. In contrast, I had Valvoline break one wheel stud and they fixed it at their cost. I tired to follow up with the service manager by phone and email a few times and never got a response. They do not care. It is all about $$ and they will rob you every moment they can. I was planning to buy another Subaru next year, but this dealership is 100% off my list for ANYTHING now. More

Terrible service department I had really bad experience with service department. I never knew service can be this bad anywhere for me. I have had multiple cars for over 14 years I had really bad experience with service department. I never knew service can be this bad anywhere for me. I have had multiple cars for over 14 years - I never had this bad service. They are not reachable - very hard to schedule service. Do not call back when they say they will call back. It’s been two month since I have been trying to get my car fixed. Struggle is still ongoing. I will probably not buy Subaru again due to service experience. More

Terrible, unhelpful, uncommunicative service department *This review is copied from Google so more people will see what a garbage dealer this is* I have had two out of two ridiculous and terrible experie *This review is copied from Google so more people will see what a garbage dealer this is* I have had two out of two ridiculous and terrible experiences at this dealer for Subaru services and I will not be returning. The service department is a complete mess and totally incompetent when it comes to basic appointments and communication. As a result I 1) had to visit the dealer twice in two days to replace my brake pads and 2) waited six days to replace a tire and spent an extra $150 that would have been covered by the dealer had I gone to Frank Subaru instead. In particular, Cheyne at the service department was so laughably unhelpful and difficult to contact that I had more success working with Williams Subaru in Lansing, Michigan. It would probably be less hassle and frustration to literally drive 2000 miles away for service than it would be to ever use Kearny Mesa Subaru again. More

Terrible Service Department Do not have your Subaru serviced here. In July 2018 I had the turbo on my 2005 outback xt changed because it was burning oil. The turbo was changed bu Do not have your Subaru serviced here. In July 2018 I had the turbo on my 2005 outback xt changed because it was burning oil. The turbo was changed but the oil was not. 1000 miles into a road trip and the check engine light came on. It was for a clogged oil line leading to the engine sure enough caused by burnt contaminated oil. I tried to talk to the service manager in August twice on phone and once in person with no avail. I was only able to reach the service adviser who claimed that the oil was burnt out the exhaust and would not affect the oil left in the vehicle. Knowing this isn't true I tried to get something done by working with Subaru of America. Kearny Mesa Subaru told Subaru of America that they tried reaching out to me on multiple occasions all of which were false. After 3 months of trying to reach the service manager through Subaru of America I finally had to go into his office and demand something be done. I was denied goodwill service. I've had multiple other Subaru service managers tell me that this was an issue on their end that the oil should have been changed. The turbo replacement was over two thousand dollars and would have happily payed an extra thirty dollars for four liters of oil. I'm now having to sell the car I love for scrap because I cant afford an engine rebuild. Avoid Kearny Mesa Subaru like the plague. More