Kearny Mesa Ford

New 2018 Fiesta Went to KPF because it had better reviews than other Ford dealers in the area. Sales were typical and I have no real complaints there. I get my car ho Went to KPF because it had better reviews than other Ford dealers in the area. Sales were typical and I have no real complaints there. I get my car home only to find that my New 2018 Fiesta has paint damage on the rear hatchback door. I take it in to have it inspected and they submit to Ford for authorization. Ford agrees to make the repair and that it was, in fact, a factory paint defect. Fast forward a month and my car has been in 2-3 times for the same repair. The paint is still messy and has a bubble in it. They want me to bring it back in again. 30 miles one way, an hour of driving or more if there is traffic and multiple days I've had to take off of work. Any money I saved by going to this dealership has been lost. Huge inconvenience, don't waste your time, I wouldn't go back. More

Just don’t lie to me I bought a 2018 Ford Fiesta as a commuter car because gas prices are killing me. I traded in my Cadillac, which I took very good care of, and the sale I bought a 2018 Ford Fiesta as a commuter car because gas prices are killing me. I traded in my Cadillac, which I took very good care of, and the sales manager immediately low xxxxx the trade in. I look at the appraisal sheet and he has me listed a “fair” condition. I ask why, and here’s where I’m kicking myself, and he tells me that he’s required to reduced my trade in because they have a $2k “recon fee” which later I found out means “recondition fee.” Do a google search and you’ll see this is a scam used by unscrupulous dealers. KBB already reduces the trade in value, from the private party sale value, to account for this cost, AND I discover that they do this because they make a crapload of money off used cars... well this guy just made an extra $2k on this one by lying to my face! I don’t mind tough negotiations, but lying is not an acceptable negotiation tactic. Contacted Kearny Perason Ford/Kia’s GM and let him know, but I doubt anything will happen because now I’m hearing from other people that they have a pretty bad reputation. EDIT - Quick follow up here. I remembered that one of my best friends from High School was a General Sales Manager for 21 years, so I called him up and explained what happened. Sure enough, Kearny Pearson Ford screwed me good. According to him they’ll end up making a ton of money off my car at wholesale. The GM at KP Ford is acting like there must be some misunderstanding. Yeah right. More

Very impressed today with the service department! I have had mixed feelings about my escape, but I have to admit, these guys really have a great system for checking in for service. These guys are pro' I have had mixed feelings about my escape, but I have to admit, these guys really have a great system for checking in for service. These guys are pro's, they Really are. The best all around service I've ever seen. In my life. They treat you right! I'm 60 years old, and hard to please, and I can't say enough how professional these people are. More

I had my vehicle serviced a number of times when Tony was a service advisor. He was a fine example of what a service advisor's role is. I explained the symtoms of my truck and he diagnosed the problem and qu a service advisor. He was a fine example of what a service advisor's role is. I explained the symtoms of my truck and he diagnosed the problem and quoted me a price. I was so pleased that I was not charged a "diagnostic" fee, that I had additional service done as well. I wish he was still there as I had confidence in his service and level of integrity. More

Had a great experience at Pearson Ford Service Department. My service Advisor was Eric and he was wonderful, very helpful and understanding of my concerns. He took his time to listen to me as I ex Department. My service Advisor was Eric and he was wonderful, very helpful and understanding of my concerns. He took his time to listen to me as I explained the problem with my truck. I also had questions about towing with my truck and I was taken over to John Lynch who was very helpful in explaining my towing questions. I would highly recommend Pearson Ford for Service. More