Kearny Mesa Ford | Page 10

Not What I Expected on This Visit I've been a client of KPF for almost two decades and three cars. I bought a 2014 Fusion this past February, and this visit was my first service on th I've been a client of KPF for almost two decades and three cars. I bought a 2014 Fusion this past February, and this visit was my first service on the car, and the first is free. The oil change took four hours. That's ok as I trust my Service Advisor, Maxx, who has been my SA for approximately eight years. He is the best, and when I was checking out, I could tell he was hesitant to give me the bad news. Due to a timing cap leak that was needed, my cost would be almost $1,200. The labor on this would be over $1,000. My 90-day warranty expired almost two months ago. I spoke with one of the Sales Managers afterward, and he said they are going to honor the warranty. 90 days has passed and I would have to pay if I wanted them to do the repairs. I'm disappointed that loyalty doesn't come into play in business in general anymore, I guess. I felt compelled to still rate a Five Stars, as I have recommended the dealership to others. I have escalated the matter further and expecting a call back soon. I may not return depending on the outcome. I've had no complaints over the 16-year period other than this past visit. You'll have to be the judge, I guess. More

Great Service! My sales person David Hernandez was great. I never felt any pressure he listen to what I want in my new car and went and found it. My sales person David Hernandez was great. I never felt any pressure he listen to what I want in my new car and went and found it. More

Excellent service This was my first time at Kearney Mesa Ford They are excellent Lucas my service adviser was awesome and told care of my problem in a timely manne This was my first time at Kearney Mesa Ford They are excellent Lucas my service adviser was awesome and told care of my problem in a timely manner. More

Excellent service Took vehicle in for recall excellent service at the service department was handled by Humberto who was very professional and very helpful apprecia Took vehicle in for recall excellent service at the service department was handled by Humberto who was very professional and very helpful appreciate the service More

Power Steering issue Awesome service. Went all out returning my truck cleaned after service. Best Service Department ever. Been coming here since 2005 when C Wong was my s Awesome service. Went all out returning my truck cleaned after service. Best Service Department ever. Been coming here since 2005 when C Wong was my service advisor and now he just hires the best! More

Awesome! Informed staff, very organized, clearly communicated expectation of what was to be done and estimated cost. Then followed up with what was done and r Informed staff, very organized, clearly communicated expectation of what was to be done and estimated cost. Then followed up with what was done and recommended service. More

Friendly people and Nice Environment Everyone at this dealership is friendly and helpful. The waiting area is nice. Makes waiting less painful. Busy dealership, including the service area Everyone at this dealership is friendly and helpful. The waiting area is nice. Makes waiting less painful. Busy dealership, including the service area, however, they have their act together and from what I could tell things run as smooth as possible. More

Very poor, we won't be back. I made an appt for 7:30am in the morning and dropped the car off the night before, agreed to the $160 diagnostic (to see why the seat was not moving f I made an appt for 7:30am in the morning and dropped the car off the night before, agreed to the $160 diagnostic (to see why the seat was not moving forward and backward) and was told I would hear from them late morning. I began calling around 2pm. It took 4 calls to finally speak with Nick around 5pm, our service agent. When I asked for the results of the diagnostic test, Nick reluctantly admitted nothing had been done. We decided to pick up the car that night so we went through the trouble to make an appt, drop the car, uber home, go without a car for the day, make calls to even see what the results were and then they did nothing to it. Why make an appointment if the car is going to just sit there all day? We will NOT be back. More

Notice My family has had to bring back a vehicle multiple times for a variety of things. The fixed op. director took notice and has been helpful. My family has had to bring back a vehicle multiple times for a variety of things. The fixed op. director took notice and has been helpful. More