Kearny Mesa Chrysler Dodge Jeep Ram

While on a trip from Atlanta to San Diego towing our airstream our Brand new Ram 2500 had a check light turn on, I called several dealerships in the area nothing available for weeks! However, I call Ker airstream our Brand new Ram 2500 had a check light turn on, I called several dealerships in the area nothing available for weeks! However, I call Kerny Mesa service office told them my emergency situation and wiggled us into a quick check. They ordered the parts and done in a few days. What can I say other than amazing customer service and the team of people there were fantastic! Saved our dream month long family vacation from utter disaster. Thanks Team Keny Mesa YOU ROCK! More

Joaquin reached out after I submitted an online inquiry on a jeep. There was an issue with rear spare tire needed to be ordered and Joaquin followed thru the process from start to finish. I appreciate th on a jeep. There was an issue with rear spare tire needed to be ordered and Joaquin followed thru the process from start to finish. I appreciate the attentive customer service. More

Are service advisor Billy Amaral has always treated us great! We always go to him. great! We always go to him. More

I had an appointment for my eco diesel Ram 1500 to get the oil changed. I got there early but waited in line for 45 minutes before anyone signed in my truck. Then I was told it would take 3 hours for th the oil changed. I got there early but waited in line for 45 minutes before anyone signed in my truck. Then I was told it would take 3 hours for the service. What good was an appointment??? My truck went to the back of the a long line. I finally got a service tech to move it up to the front since i was waiting for it. After 3.5 hours, it was done and then they put the checkout paperwork on the desk of a service advisor that was at lunch. I saw 3 service advisors in the office that we not doing anything but gabbing and when I asked them, they pushed the paperwork to an advisor that was outside finishing up with another customer. So another 20 minutes was wasted before I could pay the bill. More

Everything was top notch. Alfonso was and always has been excellent in all respects as my service advisor. Alfonso was and always has been excellent in all respects as my service advisor. More

waited over 3 hours for a simple oil change. no cold drinks in the lobby . miserable time waiting no cold drinks in the lobby . miserable time waiting More

My car remained parked on the lot for several days before receiving any attention. Despite requesting updates multiple times to address various issues, the advisor claimed there were no available updates. Af receiving any attention. Despite requesting updates multiple times to address various issues, the advisor claimed there were no available updates. After providing them with the TSB and software updates myself, they finally acknowledged the need for them. However, they lacked the necessary parts to resolve another issue and suggested rescheduling, prolonging the wait once again. All in all, this whole experience has been less than satisfactory. More

Went in for an oil change and when I left I noticed my turn signal was blinking fast and when I returned to tell them about it they said they noticed it and failed to tell me and put it on the inspection turn signal was blinking fast and when I returned to tell them about it they said they noticed it and failed to tell me and put it on the inspection sheet. When I arrived at home I opened my hood and noticed there was a lot of oil all over the engine compartment. This is the first place I’ve taken my car to and will not be returning. More

I always get the best service from Chris Schweitzers. He always listens to my concerns and makes sure I’m taken care of. 5 star rating on him and his supervisor Promise!, He always listens to my concerns and makes sure I’m taken care of. 5 star rating on him and his supervisor Promise!, More

First service was quick (24 hour turn around) and efficient. Junior (service technician) was cordial and patient. Highly recommend the service department. efficient. Junior (service technician) was cordial and patient. Highly recommend the service department. More