Kearny Mesa Chrysler Dodge Jeep Ram
San Diego, CA
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We were looking for a new car, Jeff was able to help us identify exactly what car and features we were looking for and found the car! The whole process from start to finish was great! identify exactly what car and features we were looking for and found the car! The whole process from start to finish was great! More
The service was good but they had a 450lb guy drive my car up and he moved the steering wheel and the seat so he could fit in the car. I do not like my wheel and seat to be moved EVER. Also the entire dr car up and he moved the steering wheel and the seat so he could fit in the car. I do not like my wheel and seat to be moved EVER. Also the entire drive home I had to listen to my seat squeaking because the electric mechanisms in the seat are not made to handle that kind of weight. When I got home I had to spray WD-40 to stop the squeaking. I called and complained and told them I never want a heavy person like that in my car EVER!!!!! More
Alphonso was the best, got my vehicle in immediately with no wait time. Called me to let me know what needed done. And then when I couldn't pick it up. He brought it to me... He's outstanding and the only on no wait time. Called me to let me know what needed done. And then when I couldn't pick it up. He brought it to me... He's outstanding and the only one I want doing my device... More
Very disappointed in service and value. Customer Service took three days to return my call asking for a completions date. I was not given a loaner car even though it took the dealer one week to get in the f took three days to return my call asking for a completions date. I was not given a loaner car even though it took the dealer one week to get in the fuel pump needed to fix car. They also charged $675 in labor to install the fuel pump. Was told that I would get a $100 credit to help with car rental by when I checked billing, I was only credited $83.34 and this was after I had to point out that there was no adjustment to bill. When I did get my car back it was filthy. Will never go back to this dealer for service are to buy a car More
As usual the service was great. I didn't have an appointment, but Billy was able to get my Grand Cherokee service in about an hour. My only problem was the self-serve free coffee machine in the wa appointment, but Billy was able to get my Grand Cherokee service in about an hour. My only problem was the self-serve free coffee machine in the waiting was not working, only gave hot water (tried it twice, and saw other customers have the same problem), More
George from Sales was fantastic! He took the time to answer all my questions, and get me into a grown-up Jeep! Also, Elma from Finance was a dream to work with. She was quick and no-fuss, got me in and answer all my questions, and get me into a grown-up Jeep! Also, Elma from Finance was a dream to work with. She was quick and no-fuss, got me in and out in no time. Thank you George and Elma! More
Service advisor Bill Hunter provided me with great service. Took care of my Jeep's Stop/Start problem. Checked me in right away. Provided rides to take me to work and picked me up when the JLU was re service. Took care of my Jeep's Stop/Start problem. Checked me in right away. Provided rides to take me to work and picked me up when the JLU was repaired. Printed out my extended warranty coverage and answered all my questions about the coverages. Wish all customer services were like the one Bill provided. More
Thank you for honoring oil change coupon , it saved me money. The only complaint is it took 3 hours for the oil change. Overall the service was great . Thank you Zachary money. The only complaint is it took 3 hours for the oil change. Overall the service was great . Thank you Zachary More
Every time I have my Dodge Ram serviced at Kearny Mesa Chrysler Dodge I receive excellent service. I always schedule early in the morning, and I am done in an hour. They recently remodeled their waiting r Chrysler Dodge I receive excellent service. I always schedule early in the morning, and I am done in an hour. They recently remodeled their waiting room and it was a pleasant surprise. Very personable staff, and courteous. More