Kearny Mesa Chrysler Dodge Jeep Ram

KMCDJR Service Advisor Billy A. was very helpful. He was able to get my Jeep in early by leaving it there instead waiting for my two week appointment. This was based on his recomm was very helpful. He was able to get my Jeep in early by leaving it there instead waiting for my two week appointment. This was based on his recommendation. He helped me navigate all of my vehicle service and warranty needs with a friendly demeanor. It was a pleasure working with Billy. The Service Tech also did a great job repairing my Jeep. More

Junior took care of me and called when the vehicle was ready. Great communication and was fast and easy. ready. Great communication and was fast and easy. More

Dealership is well overbooked. The earliest I could make an appointment was two months out. I emphasized that I was coming from out of state and was traveling and that whatever tim The earliest I could make an appointment was two months out. I emphasized that I was coming from out of state and was traveling and that whatever time they gave me how important it was that this was not a drop off and or leave, hence the appointment date and time. When I arrived at my appointed time I was told they were extremely busy and that it was best to just leave it. After a bit of discussion with the service advisor and the service manager, they decided to give it a look with the caveat that they could only spend a little time chasing after the issue, as again, they were extremely busy and that they had several cars ahead of mine with similar issues. The head mechanic went on a test drive with me so we could verify that there was an issue. We were able to replicate, but as they were "very busy" could only spend a limited time on my vehicle checking things that apparently have become common with my vehicle. After approximately an hour I was told that they could not find the root cause, but couldn't spend anymore time on mine as they had so many vehicles in for service. They couldn't even tell me when they would be able to look at it again. As I was traveling, sticking around wasn't an option, so here I am down the road with the same issue on a less than one year old vehicle. More

SIMPLY THE WORST. I brought my Jeep for the third time for the same problem. Then to add insult into injury this dealership damaged one of my aftermarket spot lights I brought my Jeep for the third time for the same problem. Then to add insult into injury this dealership damaged one of my aftermarket spot lights & they refuse to fix/replace it. SHAME ON YOU. They do not understand the words “Customer Service” More

Josh was attentive and responsive, following up on a timely manner and providing assitance in navigating the warranty process. Thank you Josh for great communication and for and looking out for the cust timely manner and providing assitance in navigating the warranty process. Thank you Josh for great communication and for and looking out for the customer. More

Very organized team and great customer service at the dealer as well as a follow up! dealer as well as a follow up! More

Once you get to the actual service rep, the service is great, but they seem to have outsourced the service phone line and I have had several bad experiences: They booked by an appointment through the serv great, but they seem to have outsourced the service phone line and I have had several bad experiences: They booked by an appointment through the service line and when I showed up at the appointed time, I was told they couldn't get to my car for another two weeks. Another time I needed something specific and it was days before I got an answer through the service line. The trick is to get the direct number of a service rep and not call the main number More

Very efficient and pleasant service experience. Work done on time. Have had the vehicle serviced here before. Work done on time. Have had the vehicle serviced here before. More

Been working with thus dealership for over ten years. Brought 2095 Chrysler 300C in for Check Engine light. Parked the car for 2 weeks. Couldn't figure out the problem but gave us a $1900 estimate if the Brought 2095 Chrysler 300C in for Check Engine light. Parked the car for 2 weeks. Couldn't figure out the problem but gave us a $1900 estimate if they could explore a solution. Picked up the car to take elsewhere and it now had low fuel (gave it to them full) radio stations changed, key stuck in ignition, and other problems that weren't there before. Very disappointed and have now lost a loyal customer. More

Ongoing bad experience. Service department has had our vehicle for 3.5 weeks, and for the last week and a half I haven’t been able to get in touch with anyone. 2+ weeks ago Service department has had our vehicle for 3.5 weeks, and for the last week and a half I haven’t been able to get in touch with anyone. 2+ weeks ago I sent multiple texts to our service agent, replying to his automated texts requesting questions/feedback through that forum; but got no reply. Left him a voicemail, and he said he doesn’t check those texts, only email and phone. Left him a long email detailing all my questions about the service, and sent multiple follow-up emails and left multiple voicemails, with no reply to any. Called the service dept general number on two other occasions and was told by the off-site schedulers who answer the phone that there were no other agents available to assist. Was advised to send an email to one of the other advisors, which I did, and still no reply. I can’t imagine worse communication. This is our first time using this service department so I don’t want to assume this is how they always operate, but so far it has been a horrible customer service experience, that is still ongoing. More