Kearny Mesa Chrysler Dodge Jeep Ram

DO NOT GO HERE FOR REPAIR AND DO NOT BUY A CHRYSLER PACIFICA HYBRID. Our 2022 Chrysler Pacifica hybrid went in for repair after the engine shut down on the freeway and my husband and two boys had to co PACIFICA HYBRID. Our 2022 Chrysler Pacifica hybrid went in for repair after the engine shut down on the freeway and my husband and two boys had to coast across multiple lanes of traffic to safety. It was diagnosed to have a failed transmission and went under warranty repair on January 4, 2025. At that time we were estimated about 3 weeks to repair. Next we heard an estimate of at least another month! After that, they said another 10 days. It is March 19, over 2.5 MONTHS LATER, and we still do not have our car back! Getting a loaner was impossible as Chrysler and the dealership said they don’t ‘do that’ anymore, so I paid over $1,000 out of pocket for a 30 day rental and am STILL waiting to be reimbursed over a week later (not to mention I am still making car payments, insurance payments, and registration payments on a vehicle I haven’t been able to use in 2.5 months). The repair shop, specifically Fonzie, has been terrible at communicating. We’ve had no updates, including each time they miss an estimated completion date. My husband and I have had to call over and over and leave multiple messages to get any information about our car. We still don’t know when we will get it back and we are extremely frustrated. This is not the level of customer service we expect for anyone, and especially for something that has a significant impact on our day to day lives. This whole experience has been a nightmare, and I do not recommend this car or dealership to anyone!! More

Purchased 2018 GMC Sierra 1500 with multipoint inspection. One month into ownership gears started slipping, Due to service dept delays - had to rent a car for 5 days at my cost, due to delays (my inspection. One month into ownership gears started slipping, Due to service dept delays - had to rent a car for 5 days at my cost, due to delays (my cost without lost of work $525). Diagnosis, just needed transmission fluid. 5mo's later whining noise - taken to service dept, diagnosis wheel bearing replacement (they were surprised my gears weren't slipping), radiator replacement, water pump replacement, heater hose's replacement, pinion seal replacement, rear shock's replacement, tire balancing, alignment, brake flush... $6,200. -this has become enough of an issue that I will involve an attorney at this point. More

The service was quick, decent. I am very satisfied by the representative. No issues at all. I am very satisfied by the representative. No issues at all. More

Great job by the service advisor and techs getting the problem diagnosed and repaired. They went the extra mile in taking care of my truck. problem diagnosed and repaired. They went the extra mile in taking care of my truck. More

Fonzi was excellent. Great service and communication. Very professional. Explained the process well and a quick turn on the recall. Great service and communication. Very professional. Explained the process well and a quick turn on the recall. More

Great services great customer support and customer care one on one good location and excellent staff one on one good location and excellent staff More

These guys are great. They often times go the extra mile and of course there’s alway hot coffee ready! They often times go the extra mile and of course there’s alway hot coffee ready! More

They delivered a car with issues. Left the car for repair Rude employees The car still not working properly Do not buy from this dealership Left the car for repair Rude employees The car still not working properly Do not buy from this dealership More

Quick and easy , friendly and competent! Thank you so much. I had a recall issue and it was taken care of quickly. Thank you so much. I had a recall issue and it was taken care of quickly. More

The service advisor was absolutely amazing. Took my concern and handled it right away. This was absolutely an amazing experience. Took my concern and handled it right away. This was absolutely an amazing experience. More