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Kearny Mesa Chevrolet
San Diego, CA
467 Reviews
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Showing 467 reviews
April 07, 2018
Stay Away ! (Horrible Place) Hello, My name is Yaniv Ron owner of a Chevy Impala (VIN: 2G1105SA3G9159482), and I would like to inform you about a severe problem in your San Diego Hello, My name is Yaniv Ron owner of a Chevy Impala (VIN: 2G1105SA3G9159482), and I would like to inform you about a severe problem in your San Diego office at Jimmie Johnson Kearny Messa which is a big issue for the whole company. Yesterday I had maintenance service to do on my car including fixing the breaks (replacing the pods and shaping the discs). I was informed that the car would be ready in 2.5 hours. after 2.5 hours I went to the service advisor and asked her what about the car, and she said is going to speak with the technician. She gave him a call and told me that he is finishing with the car in about 25 minutes (Needless to say that I saw my car parking and that no one was working on it). After 40 minutes I went back to her and asked about the status, The rep decided to answer a phone call while i am doing so and started to speak with an internal employee about parts (She completely ignored me). After this 5 minute call she turned back to me and said that she would go to ask the technician what is going on...and she didn't, only after few minutes (10 minutes) she went outside and came back without informing me about nothing. I went back to her to ask whats going on; she told me to wait asked me to stand aside and took another customer. After waiting for ten more minutes she called me to her stand, and she called the technician again and asked about the status. He told her that soon is about to go out and apparently the car was pulled up, and no one was working on it (I could see the car from the service centre). I was experiencing the above scenario multiple times and if to conclude I have arrived at 08:00 AM and got my car back at 1:00 pm (Just for changing oil and fixing two discs at the front) and from what I saw it took only 1 hour of active work or "labour". The result is that I needed to pay 400 dollars "Labor" hours which were not used at all (1 hour is 130 dollars). Meaning that Jimmie Johnsons at Kearny Mesa not only lie about the amount of time that they work on cars but also charge money for labour time that wasn't used. My feeling as a customer and as a human being is awful. I never saw that in ANY other place of where I've requested for service. And the worst thing is that it is the second time that it happens to me in that place. I would recommend a broad investigation before you will lose a lot of customers. I am also escalating this problem to all the managers so they would be able to understand more about this specific service centre as it affects the company name as a whole. It is unacceptable and completely unprofessional, and if to be honest I do not know how this place exists with this lack of confidence by us - your customers. Sincerely, Yaniv Ron More
by Yaniv Ron
Employees Worked With
Travis Ingalls, Bill Leining, Rachael Seamster, Justin Ranciglio, Katrina Munoz, Derek Suda, Chico Flores
April 02, 2018
Experience with sales was wonderful. Lengthy time there. The experience with sales was wonderful. The time it took for the whole process was lengthy. Everyone was so nice. They gave such a great price for m The experience with sales was wonderful. The time it took for the whole process was lengthy. Everyone was so nice. They gave such a great price for my trade in. I couldn't have asked for better service. They also treated my kids so well. More
by SPAULDING9285
Employees Worked With
Frank Torres, Ross Murphy
March 29, 2018
Super good. Very good service very happy with my car and with the deal is my second car in there and i am very satisfice thank you very much. Very good service very happy with my car and with the deal is my second car in there and i am very satisfice thank you very much. More
by Fely 12
Employees Worked With
Frank Torres
March 28, 2018
So helpful,informative,and very patient with our family The service was outstanding,Frank Torres was very patient with us and our 2 children (both under 5).He is informative and friendly with a no pressure The service was outstanding,Frank Torres was very patient with us and our 2 children (both under 5).He is informative and friendly with a no pressure attitude.They did everything they could to make the process as quick as possible which we appreciated most,since we had our 2 little ones.With this being our first car purchase,Frank,was very knowledgeable with absoulutly any small questions we had.He was able to get us financed with a great deal,and was more than happy to go over all the small details and even help with the setup of the truck.He even went the lengths to give us a tour of the service department.From our first conversation on the phone,to our last conversation exiting the lot,the service was enjoyable and remained consistant. More
by Villegasfam12
Employees Worked With
Frank Torres
March 24, 2018
Exceptional Service We worked with Anthony (Tony) Alvarez and it was a great buying experience. He is right to the point and very knowledgeable. Absolutely no pressure pu We worked with Anthony (Tony) Alvarez and it was a great buying experience. He is right to the point and very knowledgeable. Absolutely no pressure put on to make it feel like you need to buy. He will work with you the best he can and is very willing to show you all the options you may have. Also, Ross in finance is great to work with as well. More
by hmlarson
Employees Worked With
Anthony (Tony) Alvarez, Ross Murphy
March 16, 2018
Wonderful service received by Frank Torres Professional service. Friendly and knowledgeable staff. Convenient location. Best experience buying a car. I would definitely come back to work with F Professional service. Friendly and knowledgeable staff. Convenient location. Best experience buying a car. I would definitely come back to work with Frank Torres again for my car needs. He made it by far an enjoyable experience!! More
by 1234
Employees Worked With
Frank Torres
March 16, 2018
Very professional and friendly Everyone we encountered from the moment we walked through the door at our first visit, to when we left with the keys to our new all electric bolt, was Everyone we encountered from the moment we walked through the door at our first visit, to when we left with the keys to our new all electric bolt, was very friendly and professional. I work in the service industry myself and have been trained to have an eye for such things. What really amazed me is nobody seemed like they were just doing a job. They all seem very genuine and engaged in the personal aspects of their work. More
by Happy Bolt Owner
Employees Worked With
Frank Torres
March 08, 2018
HIP HIP HOORAY!! Frank Torres and the whole Team were AWESOME!! It took me 11yrs to buy a new car and I am very pleased with my experience... Thanks Guys!! Frank Torres and the whole Team were AWESOME!! It took me 11yrs to buy a new car and I am very pleased with my experience... Thanks Guys!! More
by Marty
Employees Worked With
Frank Torres
March 06, 2018
Mr. torres Mr torres made me feel this was the place I wanted to purchase my car from thank you FRANK for the great experience and yes I did purchase the car I Mr torres made me feel this was the place I wanted to purchase my car from thank you FRANK for the great experience and yes I did purchase the car I wanted THANK AGAIN More
by RICK345
Employees Worked With
Frank Torres, Ross Murphy
February 26, 2018
Great Dealership & Wonderful Staff Had a pleasure of buying a brand new 2017 Chevrolet Silverado from Jimmie Johnson Chevrolet. Both Dennis Young and Justin Reyes were a pleasure to wor Had a pleasure of buying a brand new 2017 Chevrolet Silverado from Jimmie Johnson Chevrolet. Both Dennis Young and Justin Reyes were a pleasure to work with. Absolutely no pressure at all and was very informative. Once we agreed on terms and the vehicle, the whole process was super easy and quick too! Will definitely come back next time I need a new vehicle to Jimmie Johnson Chevrolet! More
by DougShea
Employees Worked With
Dennis Young, Justin Reyes
