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Kayser Ford Lincoln
Madison, WI
816 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 816 reviews
June 15, 2013
Tim was great. He was friendly and worked out a no pressure no hassle purchase quickly and took care of ordering details efficiently. He was top notch kind and professional. I had a unique situation pressure no hassle purchase quickly and took care of ordering details efficiently. He was top notch kind and professional. I had a unique situation in special ordering a first year production run model Ford Fusion Hybrid Titanium very early on. So as I waited for production dates to start I would have enjoyed more consistent proactive follow up during my long wait but always received a reactive call back. That is my only serious complaint they need to address. Otherwise this is a phenomenal dealership to work with and I left satisfied. Don went out of his way to take extra time to set me at ease and take care of things as I waited for my car to arrive and really treated me like extended family. The pick up, paperwork, and education process was absolutely flawless, an enjoyable experience that I can only say will be memorable as the best car experience you can hope to have. I had studied the manual before i arrived and i was still stunned at what i learned. Nick knew his stuff! He walked through the details of the vehicle with the heart of a teacher and more then enough knowledge necessary to explain all the cool technology purchased. He was fantastic and a great way to start my adventure as I drove off with my new car. Thanks Tim, Don, and Nick, you make a great team, I am really enjoying my new car thanks to you! More
by Edewerd
Employees Worked With
Don Griffin, Tim Freidag, Nick Douglas
June 14, 2013
Ken Bright greeted me very warmly in the lot outside when I started looking at vehicles. From that point on he was friendly, informative and helpful. Ken seemed to be truly interested in knowing what I was I started looking at vehicles. From that point on he was friendly, informative and helpful. Ken seemed to be truly interested in knowing what I was looking for in a vehicle, asked me questions that made me think about things I hadn't considered, clearly explained features of the vehicles to me, answered my questions in detail, helped me compare features to determine which model was best for me, treated me with respect, and was never pushy. I thoroughly enjoyed talking with Ken, and he clearly knows his product and how to treat a customer (or "guest"). The test drive was valuable, taking me on the highway, on bumpy and curvy county roads, and onto city streets. Ken had asked me what kind of driving I do before he decided on the route for the test drive so he could make sure I'd experience the way the vehicle feels on the kinds of roads I tend to travel daily. Jeff Hembrook set up my loan for me. He was friendly, courteous and knowledgeable. He answered all of my questions regarding the financing I received and a few financial questions outside of the specific transaction. I enjoyed working with Jeff. The enthusiastic customer service I received from Ken Bright didn't end after I purchased the vehicle. When I returned to the dealership later with my husband, Ken spent a significant amount of time explaining features to us and helping us set up some things that would help us get started in our new vehicle. I would highly recommend Kayser Ford. I intend to have all my service done there, too. They have amazing customer service hours, open til midnight, which allows people with daytime jobs to get their cars serviced much more conveniently than at many other service centers. More
by cargij
June 06, 2013
My husband was looking for a a small inexpensive vehicle that was good on gas. We happened to drive by Kayser Ford Lincoln and decided to stop. We have been in many car dealerships over the years and Kayser that was good on gas. We happened to drive by Kayser Ford Lincoln and decided to stop. We have been in many car dealerships over the years and Kayser is by far the nicest we have seen. I can't say enough good things about our salesman Derrick Bozeman. Polite, professional, honest, and knows the car business. (he is funny also) Wonderful to work with. Every person we encountered yesterday were very friendly. I would highly recommend Kayser Ford Lincoln. You won't be disappointed. More
by Carol0530
June 04, 2013
Had been looking for ford fusion hybrid, white tri coat, for over 6 weeks. In my search for this car, other dealers told me they had it, made appt to see it, gave deposit and then was told the night before for over 6 weeks. In my search for this car, other dealers told me they had it, made appt to see it, gave deposit and then was told the night before they sold car or never really had it. This happened to us three times. On the Internet I saw Kayser ford had one. I called an talked to Derrick. Right from the start I knew I liked him. He said he had the car, he even went and took pictures of it an sent them to me to reassure me the car was on their lot. We were impressed with the dealership and their service hours. We also met Don who helped in making our decision. Our experience was great and even though we live approx an hour away, we will bring back our car to this dealership for regular maintenance. Ask for Derrick, he is a pleasure to work with. By the way, I LOVE MY CAR!!!!! More
by Yvvy1
Employees Worked With
Don Griffin
May 31, 2013
The reason why I rate Kayser so highly is because of Tim Freidag. Firstly, Tim is the most compassionate and caring individual I truly believe I have ever met. Secondly, Tim is totally awesome! He not only Freidag. Firstly, Tim is the most compassionate and caring individual I truly believe I have ever met. Secondly, Tim is totally awesome! He not only greeted my mother and me with gentlemanly warmth and a kind and pure spirit, but also he talked to my 87-year-old mother! He's not only charming with goodness that makes him handsome and wholesome, but he is completely business-like too. His method of public relations is dynamite! He is so down to earth with virtues of understanding, compassion, and a list of similar life experiences that I totally loved him and wanted to take him home with me! I feel as if Tim is my very own family member: brother, husband :), and is like a son to Mom. He had the most utmost respect for my mother and loved listening to her life stories of when she was born and raised in the early 1900s. Tim kept me enchanted with his life experiences and I felt I could identify with him. Thirdly, Tim asked his assistant, Nick Douglas, to demonstrate my new Ford to me. Nick was fantastic and said he is learning from the best! Tim Freidag was so caring in keeping my mother and me comfortable while waiting to sign the paperwork. I am overwhelmed with the how many times his phone rang while we were with him and that 2 customers were waiting for him. My mom said "I see why everyone wants to talk to Tim, he is honest and caring" There's nothing but LUV at Kayser from Tim! I invite you talk to Tim at Kayser to see what a great deal he give and how he will take care of you. Are these guys for real? Yes they are! Come and see them today to get into your new Ford. Tim will treat you just right. They don't hound you like all the rest of the car dealers. Tim provides excellent service and genuine care! More
by beckysEdge
Employees Worked With
Tim Freidag, Nick Douglas
May 23, 2013
i was very anxious about getting a new car. I was a bit testy and kind of grumpy. Justin was very patient with me and very professional. I would recommend him to everyone. thank you Justin and Kayser for a testy and kind of grumpy. Justin was very patient with me and very professional. I would recommend him to everyone. thank you Justin and Kayser for a great car and a great experience, tim Schaefer. More
by taschaefer
Employees Worked With
justin sisley
May 23, 2013
I gave the rating that I did because I thought that the dealership and Justin were extremely helpful in getting me into my new car. They worked with me to get the best possibly price for my car. I would re dealership and Justin were extremely helpful in getting me into my new car. They worked with me to get the best possibly price for my car. I would recommend this dealer and Justin to other people for future car purchases. More
by js522
Employees Worked With
Justin Sisley
May 21, 2013
Prompt emails from Tim Freidag! A bit if haggling with Prompt emails from Tim Freidag! A bit if haggling with the trade in, received an insult when I was lowballed and asked for an item inside my car. But Prompt emails from Tim Freidag! A bit if haggling with the trade in, received an insult when I was lowballed and asked for an item inside my car. But a reasonable offer came through, and the lending was okay. I could have waited a few months for my score to adjust but I wanted that car! I'd go back to Tim & Nick, but if they ever insult me like that again is the last time they'd see my business or good review. Nick is definitely still in training, but it sounds from past reviews that he's getting better at it. The 3 things in my old vehicle weren't moved.. Seriously? My 3rd time trading in & where 's the service? A lot more waiting then I've experienced in past. Not being walked from area to area, standing in an office waiting for something, not sure what, walking to the garage alone, standing in the garage not sure where the person to hand me my keys are. Op just dropped this review to a 3 from a 4 star remembering all the waiting & unsure things. This was a scheduled pick up. More
by Tellurium
Employees Worked With
Nick Douglas
May 13, 2013
I recently leased a new 2013 Ford Flex from Kayser Ford Lincoln. This is the third vehicle that Tim Freidag helped me purchase from Kayser and with each vehicle Tim went above and beyond to make sure my b Lincoln. This is the third vehicle that Tim Freidag helped me purchase from Kayser and with each vehicle Tim went above and beyond to make sure my buy experience was exceptional! Tim listened to what I was looking for in a vehicle and ran numbers on a bunch of different ones which allowed me to choose the right vehicle for my budget and my needs. He found the perfect vehicle! Once Tim found the right vehicle, Nick spent about an hour with me going over how every option worked. He was very informative and was able to show me things that will make owning the new Flex a true joy to own and drive. Tim and Nick thanks for everything! I’ll definitely be back when it’s time for another new ride! -Dave More
by daskib
Employees Worked With
Tim Freidag and Nick in Internet Sales, Tim Freidag, Nick Douglas
April 24, 2013
I recent purchase a used truck from Tim and Nick- by far this was the best experience at a dealership EVER- Tim and Nick found me the exact vehicle I wanted- and when my financing fell thru- Craig stepped u this was the best experience at a dealership EVER- Tim and Nick found me the exact vehicle I wanted- and when my financing fell thru- Craig stepped up and helped me! This is a wonderful place to buy a vehicle and I will definently be back! More
by tholder22
Employees Worked With
Tim Freidag and Nick in Internet sales/Craig in Finance , Tim Freidag, Nick Douglas, Craig Gates
