Kayser Ford Lincoln

Consumer Experience at Kayser Ford My Name is Carla Koepp and I would like to take a moment to comment on my experiences with Kayser Ford. I have bought 6 cars from Kayser Ford, each o My Name is Carla Koepp and I would like to take a moment to comment on my experiences with Kayser Ford. I have bought 6 cars from Kayser Ford, each one I worked with Don Griffin and Tom Kline. I am taking a moment out of my very busy day to STOP and write this REVIEW because too often dealerships take a beating from consumers and do not take the time when they have had a positive experience to share it with the PUBLIC. I presently am driving two different Ford vehicles, the Edge and the Focus. I recently had issues with the Focus on the Power Shift 6-Speed Automatic Transmission that appeared to slip when I drove the Focus. The service dept handled this matter very efficiently and ultimately had to replace the clutch. Thank GOD for warranties. Although this issue was annoying to have to deal with Kayser made the Service Experience as pleasant as one could expect. Secondly I had an issue with a tire and again the Kayser Team working together Don Griffin and Larry came to the table and helped me make a good cost effective decision. I love my vehicles they ride like a dream and I will and have always bought Fords and guided my daughters down this same path. They equally have experienced this same QUALITY PROFESSIONAL SALES/SERVICE that I have come to expect and appreciate. Kayser Ford is a CLASS ACT and I will forever be a LOYAL CUSTOMER. Thanks Kayser for making me a Happy Consumer. More

Best Car Buying Experience Ever from start to finish! From the very first email I sent to Tim I was greeted with the highest level of integrity and respect. The two most amazing things that stood out to From the very first email I sent to Tim I was greeted with the highest level of integrity and respect. The two most amazing things that stood out to me was first when I showed up unannounced to discuss the vehicle I was inquiring about through email. Tim had gone home for the day but Nick was able to pick up right where Tim and I had left off online and the subsequent phone call. I've never seen a team of guys work so fluidly. Usually if your normal sales guy is not there it's like starting all over again. Not so with Tim and Nick. The second and probably most amazing experience of all was when Tim called me the next day to verify and follow up on what I was interested in ordering and through the conversation he had had with me and the conversation I had with Nick the previous day he felt I might have been sacrificing some equipment and options that I was unaware of. In fact I was making some decisions on some things not realizing that I had other options that could fit into my budget and when it was all said and done I actually got everything I was looking for plus all the options I didn't think I could afford for even less than I had originally been willing to pay. I have never experienced working with a dealership that really cared about getting me into the right car for the right price vs any car for the highest price they could get from me. It truly felt like a partnership. Even my wife commented on the way home how amazing it was to not feel like we were being taken advantage off. It was the best buying experience ever. Thanks Tim, Nick and Sam for the great support and Mike for making the financing easy and for finding me an even lower APR than I thought was possible and Sam for the education on the vehicle. You're all a top notch team! More

Buying my Ford We had a very pleasurable experience. Never felt being pushed into something we didn't want. Tim, Sam and Mike were all very helpful in our decision. We had a very pleasurable experience. Never felt being pushed into something we didn't want. Tim, Sam and Mike were all very helpful in our decision. More

Great experience! We were very impressed with Kayser Ford. We worked with Alyssa and found her very helpful, knowledgeable, and friendly. She was never pushy and really We were very impressed with Kayser Ford. We worked with Alyssa and found her very helpful, knowledgeable, and friendly. She was never pushy and really listed to what we were looking for in a vehicle. We ended up buying a new car on Saturday and picked it up the following Monday. Very easy experience, and would highly recommend this dealership to others! More

Awesome Experience I really like the quick response I received from Internet Sales Rep Nick Douglas. I emailed on Sunday, Test drove vehicle on Tuesday, drove it off the I really like the quick response I received from Internet Sales Rep Nick Douglas. I emailed on Sunday, Test drove vehicle on Tuesday, drove it off the lot Thursday. Was very impressed with Nick's professionalism with this whole process. With this experience, I would definitely return in the future if I was looking for a new vehicle and would recommend you guys in a heartbeat. Thanks again Nick for all your help with getting me in a new vehicle. Awesome Job!!! More

Fantastic customer service Alyssa was fantastic. She was great at answering questions and making me comfortable in my new Escape SE before I drove away. My husband bought his Alyssa was fantastic. She was great at answering questions and making me comfortable in my new Escape SE before I drove away. My husband bought his Fusion from Kayser two years ago and we had the same great experience. Customer service and a great price. I cannot say enough about how easy Alyssa and the team made the whole process. Absolutely the best car buying experience I have ever had. More

Excellence We have purchased 3 vehicles from Tim Freidag and our grandson recently graduated college and needed a new vehicle and we sent him to see Tim, we coul We have purchased 3 vehicles from Tim Freidag and our grandson recently graduated college and needed a new vehicle and we sent him to see Tim, we couldn't be happier with the way Tim treated, handled and took care of our grandson. Tim and his staff went above and beyond our expectations. Thanks again Tim! More

PURCHASE NISSAN Mr. Lee Decker was so helpful in getting everything in order for my Nissan purchase. He was efficient, and very helpful. Great and outstanding servi Mr. Lee Decker was so helpful in getting everything in order for my Nissan purchase. He was efficient, and very helpful. Great and outstanding service!! THANKS... More

Customer Friendly The team found the perfect car at a lease price I was willing to pay. They were friendly and worked for me as the customer. The team found the perfect car at a lease price I was willing to pay. They were friendly and worked for me as the customer. More

Great Experience Alyssa was a great help in purchasing my new F150. Although she is relatively new, if I had a question she knew where to get the answer. Alyssa was Alyssa was a great help in purchasing my new F150. Although she is relatively new, if I had a question she knew where to get the answer. Alyssa was super nice and upbeat. Talked to us like we were people and not just a sale. Thanks so much! More