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Kayser Ford Lincoln
Madison, WI
815 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 26, 2018
Best Car Buying Experience Ever We were starting to look for a Lincoln MKX since the lease on our MKC was expiring within 3 months. We had previously gone to another dealership (tha We were starting to look for a Lincoln MKX since the lease on our MKC was expiring within 3 months. We had previously gone to another dealership (that we had bought 5 new cars from in the past!) and was basically told that they could not get us into the vehicle we wanted with the payments that we wanted. That night I was doing an internet search and found the MKX in color we wanted, with more options than we thought we could get at the Kayser dealership. I sent an inquiry that night (after store closing). I had a reply from Alfred Hall Jr; the next morning shortly after 6 am. We talked on the phone and I told him what I wanted to do, that I would not waste his time or mine if we could not get the payments where I wanted them to be and that I didn't want to spend hours at the dealership waiting for a manager's approval, then waiting for finance. He understood completely. He told me that he would be able to work everything out. He called me later that day and gave me figures that were better than expected. We were scheduled to pick up the car 2 days later, but my husband wanted to see the vehicle. We drove up to Kayser (about an hour from our home) and was immediately greeted by Alfred. He had the vehicle ready for us to look at. Even though we have had 2 previous Lincolns, he took the time to explain things that had never been explained before. We met briefly with Vik from Finance who told us that he would have all of our paperwork ready when we returned in 2 days. In talking with Alfred, we found that we were eligible for more discounts/rebates, which was another plus since that brought our monthly payment down even more. Alfred was genuinely interested in making sure that we received the best sales experience. He answered all of our questions, took more than enough time to ensure that we were happy. I feel that he went above and beyond to exceed our expectations. There was never any "high pressure" or "sales tricks". I felt that we were dealing with a very honest, reputable person and dealership. We had the same experience when we came back to finalize the paperwork. Again, Alfred took time to make sure that we had all of our questions answered, even though the "deal" was done Vik was extremely knowledgeable about all aspects of the finance process. He gave us options and had everything ready to go. This truly was the best car buying experience we have ever had (and we are very loyal Lincoln/Ford customers.) We would highly recommend Alfred and Kayser to anyone. And will be back when its time to purchase our next vehicle. Thank you Alfred, Vik and Kayser Lincoln. More
by EMILVICKIE
Employees Worked With
Alfred Hall Jr. , Vik Lazdovskis
May 25, 2018
wonderful buying experience. Sales representative Jeff Wells went above and beyond to help me order the exact vehicle i wanted. He is very knowledgeable about the Ford product. Sales representative Jeff Wells went above and beyond to help me order the exact vehicle i wanted. He is very knowledgeable about the Ford product. Viktor was great in the finance department. i only talked to the sales manager on the phone but he was very helpful as well. Wonderful order out and purchasing experience. I love my 2018 Ford F-150... More
by Bruce Zauft
Employees Worked With
Mike Belken, Jeff Wells, Vik Lazdovskis
May 24, 2018
New Car Buying Experience I had been looking for a new vehicle for awhile and each time I contacted a dealership via the internet I was never directed to a salesperson. At Kays I had been looking for a new vehicle for awhile and each time I contacted a dealership via the internet I was never directed to a salesperson. At Kayser I received a response to my first email from Alfred who is in sales and was able to quickly answer my questions and provide a quote. When I visited Alfred was waiting for me at the door and was extremely knowledgeable about the vehicle I was looking at and made the car buying experience easy (even when I changed my mind regarding my vehicle purchase). I always dread the paperwork process but Josh had me in and out of his office in less than 15 minutes! It was almost closing time by the time we were finished and both Alfred and Josh took their time to explain everything and never made me feel rushed. I will definitely recommend Kayser! More
by Tammy
Employees Worked With
Alfred Hall Jr. , Joshua Cherny
May 18, 2018
New car buying experience Worked with Alford Hall Jr. for a few weeks looking for a used Lincoln. Then, ordered a new unit with the options I wanted. Very happy with the servi Worked with Alford Hall Jr. for a few weeks looking for a used Lincoln. Then, ordered a new unit with the options I wanted. Very happy with the service I got at Kayser Ford Lincoln. Offices of the sales people are to small and need to be expanded! More
by Daw11558
Employees Worked With
Chad Borst, Alfred Hall Jr. , Joshua Cherny
May 16, 2018
Very comfortable, no pressure!! I've purchased car for 60 years. This experience was one of the best. Everyone friendly. Gary didn't sell, he helped me buy. Gary didn't try to push m I've purchased car for 60 years. This experience was one of the best. Everyone friendly. Gary didn't sell, he helped me buy. Gary didn't try to push me towards another car and understood what I wanted and my situation. Tony was very thorough and made sure I understood each step. More
by JonH
Employees Worked With
Tony Scialabba, Gary Lahmers
May 10, 2018
Easy low pressure experience I worked with Rollie who's friendly manner made it a joy to find a car. The website was fully up to date and once I arrived on-site Rollie was able I worked with Rollie who's friendly manner made it a joy to find a car. The website was fully up to date and once I arrived on-site Rollie was able to quickly get the car I was looking for out so I could test drive it. The purchasing process went smoothing and I never felt pressured to buy anything. When it's time for another car, Kayser will be my 1st stop. More
by MichaelW
Employees Worked With
Rollie Halverson
May 08, 2018
Great Experience Everyone was very helpful. Shane was great at dealing with me and Tony was very knowledgeable in the finance department. They at Kayser will make sure Everyone was very helpful. Shane was great at dealing with me and Tony was very knowledgeable in the finance department. They at Kayser will make sure you are satisfied with your vehicle. Great people to work with. More
by ChevyLover68
Employees Worked With
Tony Scialabba, Shane McCully
May 08, 2018
Sublime Experience I love shopping, but absolutely despise car shopping. So when my husband requested I trade my luxury SUV in for a hybrid I wanted the best of both wor I love shopping, but absolutely despise car shopping. So when my husband requested I trade my luxury SUV in for a hybrid I wanted the best of both worlds. The Lincoln MKX had all the options! Plush leather, roomy, and most important: affordable luxury! I traded 17 mpg in for 40 mpg and couldn’t be happier! Alfred gave me the best test drive I’ve ever had and was so considerate throughout the sale I felt he appreciated my dilemma and needs. Vik was very friendly, efficient, and sealed the deal quick. I appreciated that. I’ve never had an app for my car before (not even my Range Rover!), so that’s impressive! All-in-all, great experience and now I know why my Father-in-law drove Lincolns for so long! More
by Nliberante
Employees Worked With
Alfred Hall Jr. , Vik Lazdovskis
May 03, 2018
Purchase Great Dealeship!! Customer service at its finest. Patrick took great care of me and knew exactly what I was looking for. He made the whole car buying Great Dealeship!! Customer service at its finest. Patrick took great care of me and knew exactly what I was looking for. He made the whole car buying experience seem like a walk in the park. Josh from financing did great job explaining everything to me and was looking out for my best interest. I would highly recommend Keyser Ford to anyone who’s looking to buy a car. More
by Dwilk23
Employees Worked With
Joshua Cherny, Patrick Buck
May 02, 2018
My Kayser Lincoln experience Alfred Hall was personable, knew the Lincoln Brand extremely well, and was just a nice person in general. The Lincoln MKc is the most comfortable Alfred Hall was personable, knew the Lincoln Brand extremely well, and was just a nice person in general. The Lincoln MKc is the most comfortable and best handling auto I have ever owned. More
by Mustang
Employees Worked With
Alfred Hall Jr.
