Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Kayser Ford Lincoln
Madison, WI
816 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 816 reviews
January 25, 2019
Great Dealership!! Great Service Center!! I have always received very Great Customer Service and Larry Bronte has been so great to work with all the years I have had my cars serviced at Kayser I have always received very Great Customer Service and Larry Bronte has been so great to work with all the years I have had my cars serviced at Kayser Ford. He is my ROCK that I can count on when I ask about my car, trust his knowledge. Also good to leave with my very clean car! More
by wheels, diana717
Employees Worked With
Larry Bronte
January 24, 2019
Fast, no pressure, and great experience Ed was great to work with, he crossed every T & . . .ed ever I. Thank you for making sure my experience there was memorable. Love my 2016 Ford Explo Ed was great to work with, he crossed every T & . . .ed ever I. Thank you for making sure my experience there was memorable. Love my 2016 Ford Explorer. Definitely go see Ed and you will not be disappointed. More
by Jason
Employees Worked With
Ed Riel
January 23, 2019
Long time customer I have purchased nearly 20 vehicles since early 1980s. Some personal, some for family, some for business. When we have had a problem it was resolve I have purchased nearly 20 vehicles since early 1980s. Some personal, some for family, some for business. When we have had a problem it was resolved. More
by Judy
Employees Worked With
Larry Bronte
January 23, 2019
Ford Escape Warranty Service My 2018 Ford Escape was leaking coolant so I called to make an appointment for warranty work. Although the dealership was booked out a few days, Paul My 2018 Ford Escape was leaking coolant so I called to make an appointment for warranty work. Although the dealership was booked out a few days, Paul said I could bring in my Escape that day since it wasn’t good to drive the vehicle with leaking coolant. He said he would try to squeeze me in for service and that I would be given a loaner. Brought it in and picked up the loaner. Got a call the next day and they found the problem, coolant was leaking from the engine block heater seal. Was told it would be a few more days because they had to order parts. Got a call the following day and my Escape was ready. Dropping off and picking up my vehicle was quick and easy. The service staff were friendly and knowledgeable plus my car was washed and clean inside. Overall a good experience. More
by MARTIN.BURKHOLDER
Employees Worked With
Paul
January 22, 2019
Larry's customer service is top notch Larry in the service area is very customer focused. He has been very proactive in addressing an issue that was originated a service technician. He's Larry in the service area is very customer focused. He has been very proactive in addressing an issue that was originated a service technician. He's great to work with. More
by satisfied customer
Employees Worked With
Larry Bronte
January 17, 2019
Wonderful comfortable service We came in to see about trading in for a smaller vehicle and met Zach. He took the time to figure out what we were looking for, while also adding help We came in to see about trading in for a smaller vehicle and met Zach. He took the time to figure out what we were looking for, while also adding helpful insights to our choices based on our likes/dislikes/lifestyle. Helping save us the time of test driving vehicles that were definitely incorrect fits. He was very knowledgeable when introducing us to the vehicles, showing a knowledge of the cars which is sometimes missing with car salesman these days. Definitely provided a comfortable atmosphere without feeling like you were speaking with a sales person. We left choosing a car which was not even a consideration on our list, and ended up being exactly what we needed and love. More
by Bug7388
Employees Worked With
Zach Meyer
January 17, 2019
Good Experience I took my ford focus to Kayser Ford for two recalls and an oil change. The service was great and I recommend this place. Everyone was nice, service wa I took my ford focus to Kayser Ford for two recalls and an oil change. The service was great and I recommend this place. Everyone was nice, service was fast, and everything was clear. More
by Angela
Employees Worked With
Denny Marotz
January 15, 2019
Quick lane Got in right away and everyone was very pleasant and didn't have to wait for my service to get done. I was on a tight schedule so this is very helpfu Got in right away and everyone was very pleasant and didn't have to wait for my service to get done. I was on a tight schedule so this is very helpful. More
by Dlowrey
Employees Worked With
Not sure of names
January 15, 2019
Warranty item check Very helpful in making the appointment -worked with my schedule, provided very nice loner with gas in it. kept me informed as they did the work. Ve Very helpful in making the appointment -worked with my schedule, provided very nice loner with gas in it. kept me informed as they did the work. Very timely-in and out. More
by mkz
Employees Worked With
Shawn Garza
January 12, 2019
Fantastic Dealership I went in with a pre-approved loan and they found me a better rate than the one I had. It cut my apr in half. They also took the time to explain and a I went in with a pre-approved loan and they found me a better rate than the one I had. It cut my apr in half. They also took the time to explain and answer all of my questions. There was never any pressure or a sense of feeling rushed. They treat you like you are part of their family. By far the best experience I have ever had when purchasing a vehicle. More
by Will W
Employees Worked With
Tony Scialabba, Dennis Balczewski
