Kayser Ford Lincoln

Great customer service We had a great experience purchasing a vehicle from Dennis Balczewski at Kayser Ford in Madison. He communicated with me back and forth via email and We had a great experience purchasing a vehicle from Dennis Balczewski at Kayser Ford in Madison. He communicated with me back and forth via email and phone during the week in order to gather the information I needed on the vehicle. He always returned my calls in a timely manner. I'm a researcher! Dennis also held the vehicle for us while we took the 2 hour drive to the dealership. The vehicle was washed and the tank was full for us to test drive. Both him and Tony were great guys - like old family friends. I would recommend this dealership to anyone. More

Dedicated Service I bought my first new car from Kayser in 1995. Since then I have purchased 11 more cars for my growing family. I have made countless recommendations I bought my first new car from Kayser in 1995. Since then I have purchased 11 more cars for my growing family. I have made countless recommendations that folks listened to. All of my cars were/are serviced at Kayser. That should say something about how I feel about and trust Kayser Service More

Recall Service to Replace Airbag I received excellent service for the airbag recall. I received a notification and called the dealership. I was told that they would need to order the I received excellent service for the airbag recall. I received a notification and called the dealership. I was told that they would need to order the part, it would probably take more than a week to receive it and they would call when it came in. They called back about 10 days later and I set up an appointment. I was told the repair could take as long as 3 hours and it was completed in 2.5 hrs. More

The best at their craft I’ve had lots of experiences with other dealerships that take multiple trips to diagnose or even find issues. The worst words a client can hear are, “ I’ve had lots of experiences with other dealerships that take multiple trips to diagnose or even find issues. The worst words a client can hear are, “we weren’t able to recreate the problem.” Not at Kayser Ford. This is my second visit to this dealership for service - I shifted from another shop both because I moved and it’s closer to my new home and because I was frustrated with unresolved issues at the other shop. Kayser’s been able to diagnose and address all of my concerns promptly and professionally. More

In and out as promised! I was in and out of the dealership as promised with all work done as expected. No issues, no problems and was treated with respect. I was in and out of the dealership as promised with all work done as expected. No issues, no problems and was treated with respect. More

A warning message came on concerning my battery While going about my daily chores, a warning message came on about my battery being lowed. I stopped at Kayser Ford- Quick Service to have them check While going about my daily chores, a warning message came on about my battery being lowed. I stopped at Kayser Ford- Quick Service to have them check it. They did, nothing was wrong, the battery was fine. They thought it probably was re-booting. Both the service mechanic and manager were polite and friendly. They didn't charge me for the service. In this day and age where everything costs, it was good to have something done as a service with no cost. I have used their service department before and they are all very commendable. More

Software Help Everyone I worked with was very helpful and followed through on solving the problem. I definitely felt like I was heard when describing the issue. Everyone I worked with was very helpful and followed through on solving the problem. I definitely felt like I was heard when describing the issue. More

Responsive without pressure Listened to desires and requirements then matched us the right vehicle. Test drive was not just a cruise around the block, it was a well thought out d Listened to desires and requirements then matched us the right vehicle. Test drive was not just a cruise around the block, it was a well thought out demo of the features and their benefits. First visit was nice because I made it clear I was just tire kicking but they didn't blow-me-off and yet they didn't hound me to close a deal either. More

Found my exact car I was leasing a different brand of car and wanted to get a new 2019 Ford Taurus at the end of the current lease, which was April 10, 2019. I talked t I was leasing a different brand of car and wanted to get a new 2019 Ford Taurus at the end of the current lease, which was April 10, 2019. I talked to Rick Baxter in December 2018 and we agreed on the specs. I have a winter home in Florida and went there in late December. In January 2019 I sent Rick an e-mail asking him to order the Ford Taurus with the specs I wanted so it would arrive by April 10th. Well, Ford had already shut off new orders for the Taurus. Rick hustled around and found a couple of choices on other dealer lots which were nearly identical to the specs I requested. He called and let me know what options were available. We agreed on one and he got it from the other dealer and held it there at Kayser for me until I returned in April. I really appreciated the way he stepped up to find the vehicle for me. He did a great job going over the features of the new car when I came to pick up. Thanks Rick. More