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Kayser Chrysler Center of Watertown

Watertown, WI

4.6
346 Reviews

105 Highway 16 Frontage Rd

Watertown, WI

53094

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Showing 346 reviews

August 06, 2018

Lease Glen and Scott stayed late on a Saturday to help us get our Jeep took the time to go over everything with us eventhough it was late good people to wor More

by Mike
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Slayton, Glen Bornick
July 27, 2018

Amazing Even before I walked in the dealership I was greated with a smile by glen (who was phenomenal) he was very informative and helpful throughout the ent More

by Beccaj98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Slayton, Glen Bornick, Derek Kumbier
July 23, 2018

Smooth buying experience It was indeed a pleasure working with Scott Bornick on my new 2019 Ram 1500. We had discussed this truck purchase for over six months. It only took tw More

by GhostRyder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Slayton, Glen Bornick, Scott Bornick
July 22, 2018

Thank you Kayser Our experience with purchasing our new RAM truck was very pleasant and very helpful. We thought Scott did a wonderful job with going through everythin More

by Diane 55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Slayton, Glen Bornick, Scott Bornick
July 19, 2018

Never met nicer people! Knew what we wanted, price was right, kind, intelligent people. My sister can be rude but she was all smiles and chuckles. Thanks for taking care of More

by Lyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Bornick
July 19, 2018

Rotors Bad My rotors went bad on my ram after 26000 miles after having it . They said it would cost me 675 dollars plus tx. But first they said it would cost m More

by mdaniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Slayton, Scott Bornick, Mark Nufer
Aug 07, 2018 -

Kayser Chrysler Center of Watertown responded

My name is Dave and I'm the General Manager with Kayser Chrysler Center in Watertown. First, I want to ensure you; we greatly appreciate your business from the beginning. I'm very sorry you're disappointed but I'm still happy you brought up your concerns. Unfortunately, brakes and rotors are considered wearable parts and especially after 26,000 miles plus however many miles were on the truck when you purchased, rotors can start to warp and require replacement. Wearable parts are not typically covered under warranty. Even new cars will only address wearable part issues up to 12,000 miles or 12 months. I'm happy our Service Department did offer the discount for you and I'm hoping you have better success going forward with your brakes and rotors. Thanks again for sharing your views. I sincerely hope you still have the confidence in the Kayser Watertown team for continued Service on your vehicle.

July 06, 2018

Happy Drivers Our experience with Glen and other staff at Kayser was positive from beginning to end. We were treated with respect, and everyone was thorough in maki More

by IMPrimo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen Bornick
July 06, 2018

Terrible customer service I had some problems with my car and needed it towed once getting the car towed they took me to Kayser Chrysler. Once I got to the dealer the tow truck More

by Chrysler101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Nufer
June 27, 2018

Extremely Easy to work with Everyone here was extremely friendly and helpful. Glenn took the time to go through every feature in my new car and get me settled. Everyone involved More

by brett44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Slayton, Glen Bornick, Scott Bornick
June 26, 2018

Excellent All sales people are very pleasant and have excellent service. They all are very friendly. They knew what I was looking for but came up with my best More

by Jimmy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Slayton, Scott Bornick
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