Katy Motors Company - North

This has been the worst experience we have ever had buying a car. These folks are not honest with us about the car. They suggest getting a warranty, so they don’t have to be responsible for their disho buying a car. These folks are not honest with us about the car. They suggest getting a warranty, so they don’t have to be responsible for their dishonesty, Do not buy from them. We bought a car in May from them which has broken down 3 times on the side of the road now. We had the warranty , but have had to spend thousands of dollars towing the car. The car is still not fixed. It is a lemon. We have taken it to Subaru multiple times and the car continues to break down. We tried to reach out to the owners multiple times. The owner refuses to speak to me because my name is not on the car, even though I paid for the car. The owner refuses to refund any money or compensate us for the thousands of dollars on hotels and towing the car. This is the worst experience I have ever had purchasing anything. I would not suggest to anyone to buy a car from Katy Motors. One excuse Brian gave me was that his mother was dying and he was busy. My mother is actually dying as well and I have not been able to be by her side because we have a broken down car. Brian didn’t seem to care about that, only that he doesn’t want to be responsible for his dishonesty- so he gives tons of excuses. Do not buy a car here!! More

As part of the inquiry about the 2019 Ford Transit connect, I requested information regarding whether all recall issues had been completed. I also requested a maintenance history including oil chang connect, I requested information regarding whether all recall issues had been completed. I also requested a maintenance history including oil changes, transmission fluid changes and any repairs that were conducted during those 26k miles. The other big issue was pictures showing the extent of the wreck damage and what was done that produced the insurance "totaled " car salvage title. There was no response at all regarding these requests. If they were just not provided by the seller to the consigner ,it makes it impossible to evaluate the vehicles true value. I have purchased Ford vehicles in the past with a salvage title, but all the history was provided. I can't even offer $5000 for it because of the high probability of transmission and engine failures in the next 15 to 20k miles. This drive trane has been very poorly engineered so it demands maximum fluid maintenance efforts and extremely frequent maintenance and servicing of the turbochargers and Ecoboost components. Whoever buys this vehicle is going to need a lot of luck. More

They are only open from Tuesday-Friday my husband and I found a car we were prepared to buy that's been listed since May and we'd been in contact with the dealership only to find out it was sold out from u found a car we were prepared to buy that's been listed since May and we'd been in contact with the dealership only to find out it was sold out from under us the day before as well as we called to clarify with mode of purchase was best only to find out the owners were in New Mexico and wouldn't be in the day we planned on coming to get the vehicle since they are only open 4 days a week as is not on weekends. More

They responded with a generic answer that did not answer my question. I requested more information and they did not respond. my question. I requested more information and they did not respond. More

This dealership never responded to my request for information. They actually had two or three vehicles I was interested in, and I sent a note through the website but never heard from anyone. information. They actually had two or three vehicles I was interested in, and I sent a note through the website but never heard from anyone. More

Responsive, but not completely adapted to internet sales. Kept wanting to know when I could ‘stop by’ despite being 2.5 hours away instead of answering my specific questions. Kept wanting to know when I could ‘stop by’ despite being 2.5 hours away instead of answering my specific questions. More

Fast and thorough communication regarding my inquiry. Everything about the car and the dealership was very detailed. Everything about the car and the dealership was very detailed. More