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Karp Volvo
Rockville Centre, NY
915 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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915 Reviews of Karp Volvo
July 13, 2010
They were either incompetent or a scam operation. Every They were either incompetent or a scam operation. Every time the car was given for regular service something unexpectedly stopped working. The first They were either incompetent or a scam operation. Every time the car was given for regular service something unexpectedly stopped working. The first time was the cruise control. The second time the driver's power seat. When asked the response was always that they didn't notice anything, they were not aware of anything going wrong while the car was serviced. They always offered to fix the damage for a hefty bill. Their customers trusted this Long Island dealer with their hard earned money to buy the car from them but servicing the car with this dealer was a mistake costly paid. The third time it took them more than a week to diagnose correctly a battery drain problem and they caused a slight damage to the passenger door. It was the last time that Krap screwed things up with my car. More
by AkP
Employees Worked With
Several service employees, manager, owner, Service Department
June 02, 2010
I brought my V70 XC for service and was treated very well. Tony worked with the warranty company to make certain my car was fully repaired at the lowest cost to me! The workmanship was great. I have gre well. Tony worked with the warranty company to make certain my car was fully repaired at the lowest cost to me! The workmanship was great. I have great confidence in my car and this service department. Tony is a valuable assest to Karp Volvo and truly knows the meaning of CUSTOMER SERVICE. I was treated with respect, courtesy, and kept in the loop of all the progress while my vehicle was being serviced. In the coming years I plan to purchase another Volvo and this dealership wll be my stop. More
by larrycrilley
Employees Worked With
Tony, Service Department
May 03, 2010
This was one of the WORST dealers I have been to. The finance department tries to con you and lie to you about loans and interest rates. The sales people were friendly, but not enough to buy. I went to finance department tries to con you and lie to you about loans and interest rates. The sales people were friendly, but not enough to buy. I went to another dealer and purchased a car for MUCH less. It goes to show you have to do your homework. More
by volvoguy28n
Employees Worked With
Dee and Gary
October 28, 2009
I leased Volvo at this dealer for 8 years (2- 4yr leases). The refundable security deposit of $425 from the first lease was never refunded & was not shown on the second lease. When asked why is was n leases). The refundable security deposit of $425 from the first lease was never refunded & was not shown on the second lease. When asked why is was not shown on the 2nd lease the sales person said not to worry it will be refunded at end of the second lease. It was not refunded. The dealer said to contact Volvo Finance & Volvo finance said to contact the dealer because they have no record of leases that expired. I was conned for the refundable security deposit. In addition, I paid $400 for an ipod connection in the car. After going back no less than 5 times because it didn't work I gave up & did without it. My first oil change after 6 mos was charged $230. Another rip off. I can scan copy of leases to substantiate all facts. My reason to write such an unfavorable rating is because I believe a big injustice was done several times. More
by orin
Employees Worked With
wayne fossey & McCarthy
July 01, 2009
While my car was under warranty, this service department was great. After the warranty expired, every time I went in for an oil change, I "needed" other work done and typically spent upwards of $200. My l was great. After the warranty expired, every time I went in for an oil change, I "needed" other work done and typically spent upwards of $200. My last AND FINAL experience with this dealership was insulting. I was initially told that my catalytic converter would be replaced for $255. After a week of waiting for the part to come in, I called to follow-up. I was then told that that offer was no longer possible, BUT if I had more than $1300 worth of other work, they would "throw in" the catalytic converter (cost $1500). This is highly insulting and unethical. Furthermore, I took my car to another mechanic and am paying $1000 for all the repairs combined! More
by teachpet
Employees Worked With
Julie - service manager
