Karp Buick

Purchase of New Car We leased our car today with Rick Davila and were very happy with his knowledge of all things Buick, the paperwork that was involved with the bank and We leased our car today with Rick Davila and were very happy with his knowledge of all things Buick, the paperwork that was involved with the bank and his wonderful attitude. We had leased our last car with him and returned because we were very satisfied with Rick and Karp Buick More

Great Experience! Great Sales Team Dear Mr. Karp, You are very lucky to have an sales person that is working for you, and that is Mrs. Adda Sjoberg. From the time she introduced Dear Mr. Karp, You are very lucky to have an sales person that is working for you, and that is Mrs. Adda Sjoberg. From the time she introduced her self to me and when I left your dealership I felt extremely confident I made the right decision. Adda had the knowledge of each Buick vehicle that you had. She new the engine horse power to all the special features. I was truly impressed, with her. I had certain needs that I wanted in my vehicle and she directed me to the right one, my new Regal. I'am very happy with my decision. I tell all my friends and family to go to The Karp Dealership Team. Adda told me to call her if I had any questions and I did, she helped me with a feature I was having trouble with. She explained the feature and she never made me feel inadequate . If you want honesty, knowledge, integrity, see sales person Adda Sjoberg! More

Karp Buick service department lied in an attempt to upsell I took my 1998 Buick LeSabre, which was purchased new by my great aunt from Karp Buick, in for a NYS inspection approximately two months ago. The car I took my 1998 Buick LeSabre, which was purchased new by my great aunt from Karp Buick, in for a NYS inspection approximately two months ago. The car only has 11,350 miles on it. (That's right 11k miles) I was told by Buick service department manager Alex Gross that the car failed the safety portion of the inspection and would need new sway bar bushings. I explained that that was not grounds for failure and asked to see the car. I examined the car when it was on the lift and noticed that neither bushing were excessively worn, and both were perfectly functional. I argued with the technician James Gracey stating that not only were worn bushings not grounds for failure, but the bushings were not even worn. He pulled up a brochure on suggested parts to examine during an inspection. I explained that the official rules and laws for NYS were listed by the DMV, however both the dealer & service manager told me this was not true and that there were no set guideline inspectors were required to follow. I was told it would cost approx. $150 dollars to replace the bushings. Mr. Gross said that it was up to the technician to decide which cars should pass or fail, and that the terms set by NYS were vague. I felt that was untrue & upon contacting the DMV I was directed to form CR-79 Page 40. Nowhere does it state that bushings that appear worn are grounds for rejection. I went to have my car re-inspected by a licensed & certified mechanic & the car passed inspection in the same condition it arrived to the dealership at. I was told by the mechanic that worn bushings are not a legitimate cause for a safety inspection failure. I was also told that even in their present condition they were perfectly functional and safe. After numerous phone calls to the dealership I finally spoke with Tim the general manager and was offered a service credit of 37 dollars, the cost of the inspection. I told him I wanted a refund and did not wish to do business with an incompetent dealership. He refused to refund my money so I contacted the NYS DMV and reported the service station. (The phone number and repair shop ID are listed at the bottom of the receipt for others who wish to complain) About a week later I received a call from the DMV stating that they had spoke with the dealership and got them to refund my money. (Thank you NYS DMV) I even photocopied the check I received from Karp Buick as proof that I was right and they were wrong. The real reason my car failed it's NYS inspection at Karp Buick is a very simple one - There's not enough profit in simply performing a NYS inspection, and let's face it, they were willing to lie to make more money. Or best case scenario, they simply didn't know the rules and didn't know what they were doing. So Karp Buick either A.) Lied in an attempt to upsell an necessary repair or B.) Doesn't know what they're doing Dealerships hate when you're smarter than they are. I would describe my experience with the service technician, and the head service manager for the Buick department as extremely poor, and I found their lies to be downright insulting. My experience with Tim the general manager was fairly tolerable. At least he made some of attempt to remedy the situation (albeit not really a great one). If a 20 year old kid knows more than a mechanic hired by Karp Buick, do you really trust them with your expensive new car? Take my advice, if you want reliable knowledgeable service, take your business elsewhere. More

SEAMLESS This is the second Buick I bought from Craig @ Karp. He made what other dealers make so complicated a seamless deal. All you want is to be treated fai This is the second Buick I bought from Craig @ Karp. He made what other dealers make so complicated a seamless deal. All you want is to be treated fairly More

A great experience with Karp Buick Me and my wife were shopping for a new car and narrowed it down to a Cadillac SRX or a Buick Enclave, We drove the Cadillac which was nice but we stil Me and my wife were shopping for a new car and narrowed it down to a Cadillac SRX or a Buick Enclave, We drove the Cadillac which was nice but we still wanted to drive the Enclave. We went to a different dealer that was closer to my home only to be told because of the snow they didn't have any cars cleared off and we could not test drive the car. The sales rep at that dealer told us we could make an appointment to drive the truck a week later. Needless to say we immediately left that dealer and from my cell phone we called Karp and got Errol Anderson on the phone and he said no problem come on down I have a car you can drive right now. When we arrived Errol cleared the snow off the truck and gave it a jump start and off we went. He allowed me and my wife to both have a full test drive. We both ended up falling in love with the car and ended up leasing it a month later when our previous lease expired. We HIGHLY RECCOMMEND dealing with Karp and especially Errol Anderson. We have bought many new cars throughout the years and we can say without a shadow of a doubt Errol was the best sales rep we have ever dealt with!!!! More

Buick is back I have been driving Honda or Toyota vehicles for the last 15 years. My past experience with American dealerships has been less than acceptable. My I have been driving Honda or Toyota vehicles for the last 15 years. My past experience with American dealerships has been less than acceptable. My wife and I liked the style of the Buick Enclave. I was hesitate to get back into the American car market, but after meeting Rick Davilla and the rest of the staff at Karp, I quickly became aware that the customer service, knowledge of the vehicle and enthusiasm to provide a great experience were present in the employee's. I would recommend this dealership to friends and family. More

New car we had a very good experience when we bought our new Buick. Craig gave us a very fair price and had our new car ready in 2 days. we had a very good experience when we bought our new Buick. Craig gave us a very fair price and had our new car ready in 2 days. More

Karp Automotive "Wow" Start to finish, the fastest, professional, genuine, experienced salespersons I've ever dealt with in purchasing a vehicle. Carolyn Lauer, Craig Grabe Start to finish, the fastest, professional, genuine, experienced salespersons I've ever dealt with in purchasing a vehicle. Carolyn Lauer, Craig Graber and Kendra, "awesome"! More

Excellent salespersons, please to do business with. Very easy transaction through them. Every question was answered and they gave us exactly what we asked for. easy transaction through them. Every question was answered and they gave us exactly what we asked for. More