Karl Knauz BMW
Lake Bluff, IL
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 AM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Excellent Service I originally went into the dealership to turn my lease in. I had no intentions of getting another car. I started to work with Sam Picchietti. He was v I originally went into the dealership to turn my lease in. I had no intentions of getting another car. I started to work with Sam Picchietti. He was very nice and did my whole lease inspection without any hassle. While i was waiting for the inspection to be completed i asked him if i could test drive an X4 and X5 40e. He introduced me to Tisha Akulich. He was very nice and knowledgeable and not pressuring at all. After we completed our test drive, I leaned towards the X5 40e. I gave Tisha what type of numbers i was looking for and let him work the rest. To my surprise Tisha and the dealership worked out a great deal for me. I am very pleased with the overall service i received from the Knauz BMW sales team and i am now enjoying my new X5 40e. Highly Recommended. More
My first BMW Matt Pudlo and Tisha Akulich were great to deal with. Extremely knowledgeable and very attentive to all my questions. I am a bit of an enthusiast an Matt Pudlo and Tisha Akulich were great to deal with. Extremely knowledgeable and very attentive to all my questions. I am a bit of an enthusiast and had lots of questions about how the car works as well as what to expect with the ordering process and taking delivery. Matt and Tisha availed themselves to me at all times. Spencer was my "genius" on the day of my delivery. Spencer was super knowledgeable about all my questions and he answered them effortlessly. Most importantly, he was very patient with me. I think it took him longer to work with me than he expected (sorry to the next customer behind me). Spencer was super to work with. I was introduced to Luke because he is a big fan of the 3 series. Although he was not directly involved with the sale of my car, I'm giving Luke a mention because he was also helpful in offering advice and suggestions about the car. Overall it was a pleasure working with the folks at Knauz, and I will recommend them to all of my friends and family. More
First Class I'm new to BMW, and pleasantly thrilled. Aware of Knauz's legendary reputation, I test-drove/purchased a new M235xi coupe, and loved it. As stated, BM I'm new to BMW, and pleasantly thrilled. Aware of Knauz's legendary reputation, I test-drove/purchased a new M235xi coupe, and loved it. As stated, BMW was “foreign” territory—excuse the pun—for me, being a long-time GM owner/rebate participant. I originally considered the Cadillac ATS, but despite the loss of large available rebates and the ATS’ three-inch longer wheelbase, the M235xi took road imperfections much more comfortably, or as Edmund’s states about the ride quality is “never harsh.” The car is an absolute blast to drive; the bi-turbo inline six has amazing torque, especially in “sport” mode. Perhaps most surprisingly, the M235xi 0-60 specs are at least as impressive as the 2014 5.0 V8 Mustang GT! Knauz exceeded its reputation with well-informed, very professional personnel, including Sam, from the BMW Encore program—analogous to the Genius Bar personnel at Apple—who explained/helped me customize the electronic/performance settings from the myriad features available, and even visited my house to program my garage opener to the in-car mirror buttons! The car is an electronic marvel. Besides providing bottled water and donuts, Rolly, my salesman, got me a super, no-haggle price, a last-minute rebate delivered in record time by check, touch-up paint, upgraded mats, and even provided a delivery-day photo of me beside my new car, suitable for framing/mounting More
2nd time around, Best car buying experience ever!!! My husband and I purchased our first BMW (2015 428i Gran Coupe) last year June from Knauz. George Greve, Bob Geisheker, Doug Kamp and Sam Picchietti My husband and I purchased our first BMW (2015 428i Gran Coupe) last year June from Knauz. George Greve, Bob Geisheker, Doug Kamp and Sam Picchietti were awesome! BMW Genius Sam built 2016 X3 xDrive28i. May 21, 2016 I searched Knauz new car stock and I found a 2016 X3 xDrive28i with a lot of the bells and whistles that I hoped for plus more (exact interior and exterior). I told my husband they have my X3 in stock. My husband contacted Knauz during work hours on Tuesday May 31, 2016. Brock Gordon requested that we complete on-line application to get things started. Brock was made aware that we had a concern for Knauz to meet or beat the trade-in value on our 2004 SUV and I was adamant about driving my X3 home the next day. Wednesday June 1, 2016 we drove over 30 miles one way to get my X3. Brock was very attentive, kind, professional yet personable. Brock offered us refreshments as soon as we walked into the dealership and did everything in order for me to drive X3 home that night. Doug Kamp remembered us and said we are family and he worked out numbers that we were very pleased with. BMW Genius Brandon Helbig gave us a quick basic overview regarding features and said he would call and schedule encore within the next week. I would highly recommend this team to anyone who is looking to purchase a BMW. More
Detailed Review of Vehicle I was completely satisfied with my experience at Karl Knauz BMW. I visited two other BMW dealerships that didn't take the time to explain the features I was completely satisfied with my experience at Karl Knauz BMW. I visited two other BMW dealerships that didn't take the time to explain the features of the vehicle to me like Rolly did at Karl Knauz BMW. Rolly spent a lot of time explaining the vehicle and then got down to business when it was time to talk numbers. I felt like it was a very efficient process. More
Perfect sales experience Moved from a Lexus to a BMW. Going in I thought I would be getting a 535. After meeting Matt Pudlo, I looked at the 400 and 300 series. I had not c Moved from a Lexus to a BMW. Going in I thought I would be getting a 535. After meeting Matt Pudlo, I looked at the 400 and 300 series. I had not considered them thinking they were similar in size to my IS 250 and I was wanting a bit more interior room - I was wrong. Matt pointed out all the differences between the models and I wound up getting a car I had not thought of - the 335 GT. Roomy, comfortable accompanied by a very pleasant, no pressure sales experience. I was kept abreast of the car build, shipping, arrival throughout the process. Very nice attention to details. More
Losing a Customer So it has been 8 weeks since my last communication with Knauz BMW and BMW Corporate. I waited so long because I really believed that they would reach So it has been 8 weeks since my last communication with Knauz BMW and BMW Corporate. I waited so long because I really believed that they would reach out to me after the last 4 months of getting the run-around. I have been a good Customer for 15 years. And being an ex-saleman of 35 years, maybe I was a little naive. My bad ! I believe that their motto is " Expect the Exceptional ". Really ??? Nearing the end of my 4 year service warranty on my new car, the Customer Service Rep told me that I should buy a service extension for two years for $ 1,900.00 as my car was due for major work at the next service. The service schedule is actually built into the odometer in the BMW. It tells you when the service is due. He told me that the brake job alone was over $ 1,000.00, plus all the filters, fluids,belts, etc. I didn't even know that you could extend the warranty. So I decide to go home and think about it. A month later, I go back and talk to another CSR at Knauz. He confirms the details. No way I can lose on this deal. So I buy it. Fast forward 1-1/2 years later, my service comes due. I take the car into another BMW Dealer as we have moved from Chicago. To make a long story short, they change the oil, check some fluids and replace the wipers. The brakes are still in great shape. What ??? That is what I get for $ 1,900.00. So that Dealer tells me to call Knauz. I talk to Dave Rolain, the Service Mgr, and explain my disappointment. He calls me back after 3-1/2 WEEKS and tells me to call BMW Corporate. We go back and forth for another month. Knauz tells me it is Corporate's problem, Corporate tells me that it is Knauz's problem and that they have no control over their Dealers. I am not asking for a full refund. I think the fair solution would be to deduct the minor charges from the $ 1,900.00 and refund the difference. I am so frustrated and disappointed in this experience. If I had treated my Clients like this during my sales years, I would have starved. So the moral of this experience, do your homework. I doubled checked before I bought, and was still deceived. Be careful ! I can't believe that they are letting a potential 5 - 8 new BMW car purchases over the next 20 years go over to Volvo, or another automaker, over this misrepresentation on their end. Oh well... Very sad ! More
Leased a car from Bob Geisheker. He's the best! Leased a 2015 320i xDrive from Bob Geisheker. He is a fantastic salesman. My family has been working with him for years, but this was my first purchas Leased a 2015 320i xDrive from Bob Geisheker. He is a fantastic salesman. My family has been working with him for years, but this was my first purchase. Will be working with him for hopefully a lot more years to come! More
To Praise Bob Geisheker He is a terrific sales person and the reason why I have purchased or leased so many prior Bmw's from this dealership. He is knowledgable, kind, and d He is a terrific sales person and the reason why I have purchased or leased so many prior Bmw's from this dealership. He is knowledgable, kind, and does a thorough presentation of the car. It was a pleasure to work with him. More
Excellent car buying experience Buying my car at Knauz BMW couldn't have been smoother. I can't say enough about Bob Geisheker on the sales end. Very friendly with absolutely no sa Buying my car at Knauz BMW couldn't have been smoother. I can't say enough about Bob Geisheker on the sales end. Very friendly with absolutely no sales pressure at any point. Scott Adduci in the finance dept. was very helpful and took all the time I needed walking me through various financing scenarios. If you are in the market for a BMW, I would certainly recommend heading over to Knauz. More