Karl Knauz BMW

Knauz the bessttt Brock Gordon is fantastic and truly made the purchasing of our car (X3) relaxing and comfortable. we had an extremely good experience. He's patient, Brock Gordon is fantastic and truly made the purchasing of our car (X3) relaxing and comfortable. we had an extremely good experience. He's patient, caring and wants to be the best help he can be. I found him to be professional, friendly, well informed, and helpful. Brock Gordon, Bob Graziano and doug worked so hard to make us feel comfortable, and to accommodate us. The staff at Karl Knauz BMW was fabulous. I am looking forward to my many years with Knauz More

Excellent buying experience This was my first purchase at Knauz and I cannot say enough about my sales associate, Ken Gibadlo. Friendly, knowledgeable, and willing to make the c This was my first purchase at Knauz and I cannot say enough about my sales associate, Ken Gibadlo. Friendly, knowledgeable, and willing to make the car buying experience rather fun. More

Highly Recommended! GREAT Service. This is now my 3rd car purchased from Knauz (2nd BMW). Excellent sales team. Easy to work with. Stop in to see Ken Gibadlo at Knauz BMW and he will This is now my 3rd car purchased from Knauz (2nd BMW). Excellent sales team. Easy to work with. Stop in to see Ken Gibadlo at Knauz BMW and he will make sure you walk out happy. Flawless execution to close the deal in less than 1.5 hours. Thanks to Doug Kamp also. More

Excellent buying experience We have been a customer at Knauz for many years and have always received exemplary service. My wife was looking to upgrade her X5 for the 2017 model a We have been a customer at Knauz for many years and have always received exemplary service. My wife was looking to upgrade her X5 for the 2017 model and had the opportunity to have Tisha walk her through the options and assist her in the decision making process. Tisha was very professional and knowledgeable and did a great job in making her comfortable throughout the process. He was extremely courteous and represented the dealership and BMW brand with the highest level of customer service and attention to detail. More

Fantastic purchasing experience - from sales to financing I worked with Tisha A at Knauz BMW and it was the best car buying experience in my life, thus far. I recently moved to the Midwest and was looking for I worked with Tisha A at Knauz BMW and it was the best car buying experience in my life, thus far. I recently moved to the Midwest and was looking for a nice car for when I arrived. I saw a 328i xDrive at Knauz and Tisha helped me many times, by text, phone, or email, in making sure this car was the right fit for me. When I arrived to finally look at the car, the purchase process with Tisha was easy and no pressure at all. Tisha has continued to follow up to make sure I'm loving my car purchase. Would definitely recommend purchasing from him! My experience with the dealership and finance department were also phenomenal . Scott was low pressure on the add-ons and really tried to understand the use of the car to see if any of them truly made sense for me. Scott was able to find me a better rate than my credit union and I left feeling like it was a great process throughout. I'm loving my 3 series and will definitely be looking at Knauz for my next vehicle purchase. More

Ease / Options / Experience / +Rolly Davidson tl;dr: This is a dealership that would meet the needs for all types of buyers. We’ll be back. “Whew.” That’s the feeling we had when we drove a tl;dr: This is a dealership that would meet the needs for all types of buyers. We’ll be back. “Whew.” That’s the feeling we had when we drove away from Knauz BMW yesterday afternoon. With the first of our two current BMW leases approaching end-of-term, we had been inundated with solicitations from our local dealers trying to get us to upgrade early. We take incredible care of our vehicles and put very few miles on them, so we’re used to early-upgrade lease offers coming our way. This was our first BMW lease to renew; with other brands we’ve leased before it was a simple process: you go to the dealer, choose which vehicle is appealing, and essentially drive away. The local dealers we’d been visiting in response to their solicitations and marketing were not an easy experience. One of them played dumb, acting clueless about the phone conversations we’d had and wasting hours of our time in the process. The other gave us a snippy song-and-dance about how BMW is not really a brand that does early upgrades, but they’d see what they could do - and never received any follow-up. Additionally, these local dealers had very limited inventory, and wouldn’t even let us look at any vehicles. Both dealers were not welcoming culturally either - one was full of retirees and the other was full of slick hotshots - I felt like maybe BMW was not a brand I could align with from a personality perspective either. It felt like one big circle of revolving confusion, so we had begun to consider other brands just to escape what seemed like BMW being a cruddy brand to do business with. Before throwing in the towel, I recalled seeing the Knauz name on the plates for an X3 that I fell in love with, so I decided to check them out online to see what their inventory was like. (We acquired our current cars from a great dealer when we lived in California, where there was row after row of inventory for us to browse, and the sales service was impeccable.) I was delighted to see not just one but eight potential X3 units that I was interested in at Knauz, so submitted an online inquiry early one morning. Within a couple hours I received a follow-up from Rolly Davidson with clear pricing and an invitation to drive down from Milwaukee to Lake Bluff to visit. We exchanged a few more emails about some other stock options and settled on an appointment time when we were free on a Saturday morning. While the emails were pleasant and quick, I was still cautious about what the experience would be like when we arrived. Big build-up here just to describe our positive experience. Sorry. We arrived around 11am and drove off in our new car around 3pm, entire deal complete with a bow on it. When we walked in the door, Rolly Davidson knew exactly who we were and welcomed us. We had such a nice time with Rolly - he immediately walked us to the lot, giving us the history of Knauz and describing their successes as a dealer. He knew what I was interested in so he got us straight to the area where we could see what I wanted, gave us some quick pros and cons about various models, and within just a couple minutes an X3 was pulled out for us and we started getting lessons - I felt like I’d already signed the deal and was ready to drive off! He had us take the car (which was not even in my top 8 from online research, so bonus points for the in-person inventory being even better than online!) off by ourselves to experience, and when we got back we sat down and crunched the numbers pretty quickly. I knew where I wanted the numbers to be, even after the X3 I fell in love with was above and beyond what I expected, and Rolly got us pretty close. We shared some common interests that we hadn’t found in anyone since we moved to Wisconsin, so our four-hour visit was not all about business. As clients we felt individually-considered and respected. Go. See. Rolly. Throughout the deal development we also worked with Spencer Parker, a BMW Genius, who took care of the grounding of our old BMW, and then spent about an hour with us training us on the upgrades to the technology in this X3 versus our previous car. Spencer knows his stuff and obviously has a huge passion for his work. It was a fun session and it felt like he enjoys showing off the BMW product, not just completing a task assigned to him. He offers real-time support via phone or email and will even stop by to help if he’s in our area. I can’t imagine receiving this authentic level of ongoing service from the other dealers we visited. The dealership was fresh and newly-remodeled. Still a German luxury vehicle dealership but spacious, clean, and enjoyable nonetheless. We were served water and snacks throughout the visit, and there’s a full coffee/snack bar for use during sales and service appointments. The clients in for service and coming in for sales appointments were of all types and ages. It is a very active dealer that feels more complementary to a component of your lifestyle rather than a destination of stuffy appointment. I think anyone could walk in with no appointment and be taken care of adequately. There were sales people of all kinds that I think could meet anyone’s personality preferences. There are a lot of great points about their service offers, but I can’t recall any of them specifically after the whole buying experience. All I know is that even though it’s 60 miles away from us, I will make the drive to Knauz for their service/maintenance, and will look forward to catching up with both Rolly and Spencer. Overall dealer review: 4 stars - only a subtraction for the distance from Milwaukee Rolly Davidson (Sales): 5 stars - genuinely nice guy, smart, conversive, respectful, good laughs Spencer Parker (BMW Genius): 5 stars - it’s great working with people who love what they do Inventory: 5 stars - so many great options, and the prices are respectable Online: 4 stars - great communication, easy-to-use website - I think we could’ve done the entire deal online if we wanted More

Excellent Experience We have had an ongoing positive relationship with this dealership for many years now and will continue to do so. They make buying and maintaining car We have had an ongoing positive relationship with this dealership for many years now and will continue to do so. They make buying and maintaining cars a painless experience! Seriously...from their staff in all departments, to their beautiful premises, everything is wonderful!! More

Wonderful Car Buying Experience I can't say enough nice things about Knauz and Matt Pudlo specifically. I wish every one of my car buying experiences were this good. Matt took care I can't say enough nice things about Knauz and Matt Pudlo specifically. I wish every one of my car buying experiences were this good. Matt took care of my wife and I from start to finish, and has even followed up with us several times after we took a car home. Matt knows everything there is to know about the vehicle we purchased and has a true passion for what he does. If you are interested in any type of BMW M car, Matt is the guy to see in the Chicagoland area. There was no pressure at any point from anyone on staff at Knauz to sell us something we weren't interested in. Everything was completed in a timely manner exactly when Matt said it would be done. Aside from Matt, we also had a great experience with Doug in the finance department as well as Sam who was a BMW Genius and showed us the ins and outs of all the features of our new car. We will be coming back here in the future! More

"Great experience !!!" It was a great experience and pleasure to deal with Bob (Geisheker). From the first day we talked, to the day when we drove our new car home, it was It was a great experience and pleasure to deal with Bob (Geisheker). From the first day we talked, to the day when we drove our new car home, it was a very smooth and hassle-free process. Bob was always available to answer any questions and he showed his professionalism and experience every time we've spoken and of course on the final day of our purchase. He is just an excellent and amazing person to deal with. Thank you Bob for everything ! Dorota More

First time at Knauz. Great experience! My first time visiting Knauz. Extremely professional people. Seamless process from calling for appointment, to test driving car, to making a purchase. My first time visiting Knauz. Extremely professional people. Seamless process from calling for appointment, to test driving car, to making a purchase. Bob was very pleasant to deal with from entering the dealership to closing the deal. No pressure whatsoever. Sam was thorough and very experienced when explaining all of the car's features. Doug had me in and out of the finance office in 20 minutes. I've purchased a handful of cars over the years and dealt with many different dealerships - Knauz is the best experience I've had. Sam More