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Karl Knauz BMW

Lake Bluff, IL

4.7
1,287 Reviews
It was almost 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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407 Skokie Valley Hwy

Lake Bluff, IL

60044

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Showing 1,287 reviews

July 18, 2017

New BMW Lease I would recommend working with Rolly Davidson! Rolly was very attentive and followed through with everything he said he would do. We are very please More

by Elizabeth Jakaitis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolly Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Adduci
Jul 18, 2017 -

Karl Knauz BMW responded

Wow, that is quite the compliment! Thank you so much for your feedback, Elizabeth, we truly appreciate it! We're so happy to hear that our team was able to meet and exceed all of your expectations, and help you find a car that you love without any stress or hassle! Rolly, Scott, as well as the entire team, appreciate your kind words and review! Enjoy your new car, and happy driving!!!

July 17, 2017

Recalls not accepted! I have bought 3 BMW's from Knauz. Over the years I have noticed a decline in service. Most recent I have 2 recalls on my X5. I called for an appointme More

by laura123
Customer Service
Recommend Dealer
No
Employees Worked With
Glen Ogle
Jul 17, 2017 -

Karl Knauz BMW responded

Thank you for your feedback, Laura. We're very sorry about the confusion on the timeline of the parts being delivered, but we'd like to make your experience with us 100% satisfactory, so is there a good way to reach you in order to figure out how to improve your next experience at Knauz? Thanks again for your feedback, and we apologize for any inconvenience.

Jul 18, 2017 -

laura123 responded

My husband sent an email with your email attached stating the parts were in. This would be the easiest way to get a hold of us.

July 12, 2017

Reticent purchase When you walk into a dealership not knowing anybody, it can be a daunting experience. Buying a car can be stressful. Thankfully for me I met Bob Giesh More

by DWA327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2017 -

Karl Knauz BMW responded

Wow, that is quite the compliment! Thank you so much for your feedback, we truly appreciate it! We know how daunting the car-buying experience can be, and we're extremely happy to hear that our team was able to help you find a car that you love without any unnecessary stress! Bob, as well as the entire team, appreciate your kind words and review! Enjoy your new car, and happy driving!!

July 09, 2017

Very professional team From our first visit with Shane Lyon to the final lease paperwork process with Scott Adduci, we found Knauz to be very solid in all aspects of their b More

by SB
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Spencer Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Adduci, Shane Lyon
Jul 10, 2017 -

Karl Knauz BMW responded

Wow, that is quite the compliment! Thank you so much for your feedback, we truly appreciate it! We are extremely happy to hear that our team was able to help you find a car that you love without any of the normal car-buying stress and hassle! Shane, Spencer, Scott, as well as the rest of the team, appreciate your kind words and review. Enjoy your new car, and happy driving!!

July 03, 2017

Treated Like a Queen From the moment I stepped in the door Rolly Davidson treated me as if I was the only person in the world. Very patient with me in assisting me with my More

by sty.7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolly Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2017 -

Karl Knauz BMW responded

Thank you so much for your feedback, we truly appreciate it! We're so happy to hear that our team was able to help you find a car that you love without any unnecessary hassle! Rolly, as well as the rest of the team, appreciate your kind words and review! Enjoy your new car, and happy driving!!

June 29, 2017

Leasing 2 cars Leasing one car is hard try leasing 2 at once! Especially since the 5 series has been redesigned and the models are very different from the past. Not More

by Bobbi4147
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Helbig
Jun 29, 2017 -

Karl Knauz BMW responded

Wow, thank you so much for your feedback, that is quite the compliment! We're so happy that our team was able to make your car-leasing process easy and hassle-free! We're also extremely pleased to hear that they were able to help you find two cars that you love! Bob. Brandon, as well as the rest of the team, appreciate your kind words and review! Enjoy your new cars, and happy driving!!!

June 28, 2017

Yale is awesome! This is my first BMW and Yale made the buying a wonderful experience. I would always recommend him because I believe he was completely honest with me More

by tosineruk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yale Kim
Jun 29, 2017 -

Karl Knauz BMW responded

Thank you so much for your feedback, we truly appreciate it! We're so happy that our team was able to help you find a car that you love without any hassle or stress! Yale, as well as the entire team, appreciate your kind words and review! Enjoy your new car (congratulations on your first car purchase), and happy driving!!

June 25, 2017

Great Experience with Knauz! This is the second car I have leased from Knauz BMW in the past 4 years and I couldn't be happier with the overall experience. Bob Geisheker really u More

by Jay Gustafson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Adduci
Jun 27, 2017 -

Karl Knauz BMW responded

Thank you so much for your feedback, Jay, we truly appreciate it! We're so happy to hear that our team was able to help you find a car that worked perfectly for you without any hassle! Bob, Spencer, Scott, as well as the entire team, appreciate your kind words and review! Enjoy your new BMW, and happy driving!

June 21, 2017

Great Buying Experience For once a dealership that listens to the customer. Bob Geisheker got down to finding the car we were looking for at a great price. No gimmicks, just More

by Scott501
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Helbig
Jun 27, 2017 -

Karl Knauz BMW responded

Wow, thank you so much for your feedback, Scott, that is quite the compliment! We're so happy to hear that our team was able to help you find a car that you love without any of the car-buying hassle! Bob, Brandon, as well as the entire team, appreciate your kind words and review! Enjoy your new car, and happy driving!!

June 20, 2017

Easy, honest, straightforward process We've purchased cars thru Knauz before but this was our first BMW purchased there. Dealing with Bob Geisheker was a pleasure. He answered my emails More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2017 -

Karl Knauz BMW responded

Thank you so much for your feedback, Mike, we truly appreciate it! We're so happy to hear that our team was able to help you find a car that you love without any hassle! Bob, Spencer, as well as the entire team, appreciate your kind words and review! Enjoy your new BMW, and happy driving!!

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