Back

Karl Knauz BMW

Lake Bluff, IL

4.7
1,287 Reviews
It was almost 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
Contact Dealership

407 Skokie Valley Hwy

Lake Bluff, IL

60044

Directions

By Type

Showing 1,287 reviews

February 09, 2018

Excellent dealership We find the buying experience at Knauz to be excellent in every way, Professional people anxious to serve without undue pressure to buy. We have worke More

by Carguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Kamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Rayburn
Feb 12, 2018 -

Karl Knauz BMW responded

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

February 09, 2018

First Knauz Purchase Rolly and management team were excellent. Not pushy and explained details of the X3 M40i. Helped to meet the transport to get vehicle to my CA home. More

by Dez LB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolly Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Adduci, Jon Jakubco
Feb 12, 2018 -

Karl Knauz BMW responded

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

February 08, 2018

Thanks Rolly and team were great - they listened to what I wanted and could afford -they put me in that car. Ultimate Driving Machine and a genuine sales ap More

by RICK1962
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rolly Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Kamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Helbig
Feb 12, 2018 -

Karl Knauz BMW responded

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

February 04, 2018

New 2018 X3 Great experience at Knauz! Shane Lyon was terrific throughout the whole process...from providing details on the car, through negotiations (yes, even More

by Rob S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Adduci, Shane Lyon, Brandon Helbig
Feb 06, 2018 -

Karl Knauz BMW responded

Thank you so much for your kind words and wonderful feedback Rob! We truly appreciate it, and are pleased to hear that you had a great experience with us!

February 02, 2018

New 2018 BMW X-5 Our family has worked with Knauz BMW for many years and have always had excellent experiences, both in Sales and in Service. My latest experience was More

by jmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolly Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Helbig - BMW Product Specialist, Scott Adduci
Feb 06, 2018 -

Karl Knauz BMW responded

Thank you so much for your kind words and wonderful feedback! We truly appreciate it, and are pleased to hear that you had a great experience with us!

February 01, 2018

Everyone is patient and helpful I had bought from Knauz before and had a good experience - but today they took it to the next level. I bought a used BMW today to replace my existing More

by willrogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Kamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Lyon
Feb 01, 2018 -

Karl Knauz BMW responded

Hi there Will, thank you for writing this review and providing such wonderful feedback. We appreciate your loyalty! It's always a pleasure serving you!

January 31, 2018

A smooth and pleasant purchase experience with Yale and Bob We found a car that we were interested from Cargurus online and visited the Knauz dealer office Saturday afternoon, just an hour before the office clo More

by Rugen2118
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yale Kim
Feb 01, 2018 -

Karl Knauz BMW responded

Thank you so much for your kind words and wonderful feedback! We truly appreciate it, and are pleased to hear that you had a great experience with us!

January 31, 2018

Yale Rocks Yale was so easy to work with. I came in to look at potential replacements for my 2003 325 xi which was like a part of the family. He asked a few qu More

by rjr
Recommend Dealer
Yes
Employees Worked With
Yale Kim
Feb 01, 2018 -

Karl Knauz BMW responded

Thank you so much for your kind words and wonderful feedback! We truly appreciate it, and are pleased to hear that you had a great experience with us!

January 12, 2018

Very bad customer service from their sales managerBob Gra The sales manager Bob Graziano have very bad customer service and very rude way to talk with customers he is not qualify to be in BMW dealer More

by Tina Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Graziano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2018 -

Karl Knauz BMW responded

I am so sorry to hear that you had a less than exceptional time with us. It's very strange to hear such negative feedback about Bob, he is one of our best, and is a 5 star employee. Could you please let us know what day you came in? We cannot seem to find you in our system. But we would love if you could please come back in and give us another chance. We hope you have a great rest of your day.

January 10, 2018

Great car Thank you to Yale and Kamil for a perfect service. You helped me with an excellent choice of my new car. I enjoy driving my BMW X5. Special Thanks More

by lia
Recommend Dealer
Yes
Employees Worked With
Yale Kim, Brandon Helbig, Kamil Babacz
Jan 15, 2018 -

Karl Knauz BMW responded

Thank you for your kind words and feedback! We will be sure to tell Kamil, Yale and Brandon about your appreciation. Thank you again and happy driving!

...
44
...