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Karl Knauz BMW

Lake Bluff, IL

4.7
1,287 Reviews
It was almost 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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407 Skokie Valley Hwy

Lake Bluff, IL

60044

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Showing 1,287 reviews

July 26, 2018

Excellent experience!!! This is the 2nd vehicle I purchased from Knauz and will continue to come back. I live 2 hours from the dealership but they make it worth the drive. More

by Heidi Lueck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Kamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2018 -

Karl Knauz BMW responded

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

July 13, 2018

insulting "You can even google me. I am 5 star rated." he told me to google him and his overall tone is quite harsh even over email. More

by F30guy
Customer Service
Recommend Dealer
No
Employees Worked With
Rolly Davidson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2018 -

Karl Knauz BMW responded

Thank you for your review and feedback, we truly appreciate it. I am sorry that you have had such a disappointing time with us. If you would like to speak with our Director of Client Relations, Brandy Hardy, she would be happy to talk with you about this issue further. 847-283-6712, or at bhardy@knauz.com.

July 07, 2018

A great place to buy your BMW Dave is the most honest and knowledgeable salesman that I have yet found. He made the buying process so easy and at the same time gave me a great and More

by AllenW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Benck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2018 -

Karl Knauz BMW responded

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

June 29, 2018

Best in Class I had an excellent experience with Brock Gordon and the rest of the Knauz team. they worked hard to develop a solution for me and also worked with my More

by Emandella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Kamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brock Gordon
Jul 17, 2018 -

Karl Knauz BMW responded

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

June 26, 2018

Very disappointing and rude Seems like he doesn’t want to sell cars. Very rude. Didn’t even come out to Show the car. Total wastage of time going there. More

by S,Mannu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Geisheker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2018 -

Karl Knauz BMW responded

I apologize for the delayed response, but thank you for your review and feedback, we truly appreciate it. I am sorry that you have had such a disappointing visit with us. If you would like to speak with Brandy Hardy, our Director of Client Relations, she would be happy to speak with you about your concerns and will be able to set you up with one of our top client advisors. You can reach her at 847-283-6712 or at bhardy@knauz.com.

June 25, 2018

Great Experience From Sales to Finance for our 535i From the time I called to check availability of the car through the time we drove it off, the staff did everything the could to accommodate our schedu More

by SKnoll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Graziano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Adduci, Yale Kim
Jul 17, 2018 -

Karl Knauz BMW responded

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

June 02, 2018

Best Car buying experience! Worked with Rolly Davidson, who was helpful , knowledgeable and made the process simple ! Highly recommend the whole team at Karl Knauz BMW. BTW, Jere More

by RSJ123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Zndersic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolly Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Kamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2018 -

Karl Knauz BMW responded

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

June 02, 2018

Exceptional service and sales departments! Jeremy in the service department at Knauz BMW is the reason we came and have stayed as service clients for the past several years. Jeremy has shown i More

by jjohns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Zndersic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolly Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Kamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristy in service, would give her 5 stars as well.
Jun 11, 2018 -

Karl Knauz BMW responded

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

May 29, 2018

Best car buying experience ever I just purchased my 2nd BMW from Knauz. As much as I enjoyed my experience with Knauz the first time, I can honestly say working with Rolly Davidson More

by knhutch123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Graziano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolly Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2018 -

Karl Knauz BMW responded

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

May 27, 2018

Professional and welcoming. Having purchased many cars in my lifetime, working with Rolly definitely rates close to the top of my car purchasing experiences. He was not condesce More

by Linnie73
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rolly Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Adduci
Jun 11, 2018 -

Karl Knauz BMW responded

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

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