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Karl Knauz BMW
Lake Bluff, IL
1,289 Reviews
It was almost 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 AM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,289 reviews
October 18, 2022
First purchase, amazing experience. Sam Picchietti was a top notch salesman from start to finish. I was out the door within 2 hours! Sam Picchietti was a top notch salesman from start to finish. I was out the door within 2 hours! More
by boastud
September 25, 2022
Sam and his colleagues made car shopping a very pleasant experience from start to finish! I look forward to our next automotive purchase at Knauz! experience from start to finish! I look forward to our next automotive purchase at Knauz! More
by Stephen.vandyke
August 23, 2022
Great to work with from start to finish. Reasonable negotiations, very efficient process, Sam was great to work with! Reasonable negotiations, very efficient process, Sam was great to work with! More
by Bjorlobl
Employees Worked With
August 22, 2022
I received a subpar purchase experience at BMW Knauz for my brand new 2022 M5 Competition received on 8/6/22. My Client Advisor did a good job assisting with model selection options starting March 2022. T my brand new 2022 M5 Competition received on 8/6/22. My Client Advisor did a good job assisting with model selection options starting March 2022. That said, delivery day was unacceptable based on lack of transparency with the Financing Dept. and professionalism of said team members. General Manager did not even thank my family for purchase or apologize for Financing issue. More
by Nrk53109
August 20, 2022
Rolly was great to work with. He was friendly, knowledgeable and courteous. He made the buying experience easy and fast. He was friendly, knowledgeable and courteous. He made the buying experience easy and fast. More
by alecreusche1
Employees Worked With
August 12, 2022
Knauz does everything 1st rate. From the friendliness of its staff to the first rate workmanship they completed on the pre-owned certified BMW I was purchasing. They insisted tha From the friendliness of its staff to the first rate workmanship they completed on the pre-owned certified BMW I was purchasing. They insisted that the car I was interested in buying, would be like new upon delivery. My satisfaction was their biggest concern. They did not disappoint. The best car buying experience I have ever had. More
by Pete
Employees Worked With
August 06, 2022
Sam Picchietti did a wonderful job helping me choose the options for my new i4 which I just love. Alex T, product specialist made learning all the new widgets a breeze. options for my new i4 which I just love. Alex T, product specialist made learning all the new widgets a breeze. More
by Kurt
Employees Worked With
August 03, 2022
I’ve been purchasing my cars from Knauz for several years and have always had a great experience. Never any pressure and everyone there is always really nice. Just picked up a new BMW and will keep going bac and have always had a great experience. Never any pressure and everyone there is always really nice. Just picked up a new BMW and will keep going back! Marek was great to work with as always! More
by Ron
Employees Worked With
July 27, 2022
I cannot say enough about Knauz and their customer service. Spencer went above and beyond, and was extremely helpful during the car buying process. You can't go wrong with Knauz! service. Spencer went above and beyond, and was extremely helpful during the car buying process. You can't go wrong with Knauz! More
by Sarah Hamilton
Employees Worked With
July 09, 2022
Marek is an excellent sales rep. Knowledgeable, helpful and effective. Alex took us through the features and benefits of our new purchase in less than 20 minutes including the s Knowledgeable, helpful and effective. Alex took us through the features and benefits of our new purchase in less than 20 minutes including the seamless integration of our cell phones. We are very satisfied with the Knauz dealership and the efficiency of our purchase More
by ericlondon6
