Karl Knauz BMW

Great Service from Rolly Davidson I recently bought a BMW X1 recently from Knauz and Rolly Davidson assisted me and was so professional. He was calm and did not rush my decision. He w I recently bought a BMW X1 recently from Knauz and Rolly Davidson assisted me and was so professional. He was calm and did not rush my decision. He was informative and positive. Thanks Rolly for giving EXCELLENT service and recommendations!!! Anne Hazen More

Exceptional buying experience We made the decision to drive from West Michigan to Knauz after the poor experience we had at the BMW dealership in our town. From the beginning when We made the decision to drive from West Michigan to Knauz after the poor experience we had at the BMW dealership in our town. From the beginning when I inquired online about an X4, Yale was so helpful and friendly. The dealership was able to get the car ready quickly so we could come see it on our days off. Yale kept in touch and sent us pictures and assured us the car looked great so we wouldn’t be wasting our time driving there. When we saw the car, we were amazed, it looked brand new! Yale went on the test drive with us and was able to explain all the features of the car (something that didn’t happen when we did a test drive in Grand Rapids). When it came to buying the car, Yale showed us all the comparables and Knauz had the best price, but they even took off a little more for us driving all the way there. The financing process was great and no pressure to buy extra warranties, products, etc like had happened with our last used car. They even kept our car overnight (covered up inside!) and had a BMW genius meet with us the next day to set our car up (nav, phone etc) for the ride home. We can’t say enough about the great buying experience at Karl Knauz and everyone we worked with there. We will keep them in mind for ours and family & friends next BMW purchase! More

wonderfull experiance I just purchased an X2 and my experience with Bob was fantastic. Everything was quick and efficient. Yale contacted me to find what options were impo I just purchased an X2 and my experience with Bob was fantastic. Everything was quick and efficient. Yale contacted me to find what options were important for me and had everything prepared for me when I arrived and made the entire process very quick, streamlined and efficient. Scott and Doug were very helpful and a pleasure to finalize the process. overall a wonderful experience More

Outstanding Experience I was searching for a lease on a new BMW, as a returning customer my present BMW lease was coming to an end. I had multiple conversations with with th I was searching for a lease on a new BMW, as a returning customer my present BMW lease was coming to an end. I had multiple conversations with with the another dealship in which I had purchased 2 other luxury vehicles within the last 36 months. I was met with slow to no return calls, emails, and poor customer service. I was also told that my car of choice and price point was a long shot at best and was unrealistic. Frustrated, I had a friend who connected me with Bob Geisheker of Knauz BMW. Bob was OUTSTANDING! Not only did he quickly reply to my request, but he offered me multiple options to meet my need and price point. He did this within 7 days, along with his expert team members Doug Kemp and Spencer Parker, Bob had me in and out the dealership with an hour. As a busy professional with limited time and specific expectations, I am sold on Knauz and Bob Geisherker. It was the BEST experience I have had with a luxury dealer. More

Extremely Pleased Extremely pleased with my experience with my BMW X3 purchase at Knauz. My advisor, Bob Geisheker, was knowledgable and helpful. He wanted to put me Extremely pleased with my experience with my BMW X3 purchase at Knauz. My advisor, Bob Geisheker, was knowledgable and helpful. He wanted to put me into the vehicle that best fit my needs and price point. The negotiation was low key, and along with the current rebates, I came away a very happy customer. The car delivery process was excellent. I know I can contact Bob or any other employee of Knauz and know they are looking out for me. More

A very positive experience! Rolly Davidson made my trade-in experience actually pleasant! I hope he is still there in 4 years when I am ready to trade-in again! And Spencer Park Rolly Davidson made my trade-in experience actually pleasant! I hope he is still there in 4 years when I am ready to trade-in again! And Spencer Parker is the best genius ever!!! More

EASY DOES IT! For many years I have been a client of other area dealerships, I am now a Knauz fan. I came in to purchase a car for my wife. My sales specialist B For many years I have been a client of other area dealerships, I am now a Knauz fan. I came in to purchase a car for my wife. My sales specialist Bob Geisheker was exemplary in his professionalism and lack of pressure sales style. He clearly was concerned for my having a positive experience. I was so pleased I actually came back and purchased a second vehicle for myself in the same month! In my experience I found Karl Knauz BMW had a better choice of inventory, pricing, service and customer support. Thanks to Bob Geisheker and the specialists! More

The Best Experience I have ever had Purchasing a Car I found the car I purchased online, called up and Rolly was my sales guy. He was OUTSTANDING. Patient, pleasant (not slimey at all), professional, d I found the car I purchased online, called up and Rolly was my sales guy. He was OUTSTANDING. Patient, pleasant (not slimey at all), professional, did I say patient? He was very focused on giving me a great car buying experience and it was painless! I had to come back to the dealership to pick up the car so he very kindly picked me up from the train at Lake Bluff and transported me to the dealership. All ways around it was a good experience, the finance chap was really helpful, extremely thorough, (Scott) and I could not have been more pleased. I would heartily recommend this dealership and Rolly to anyone looking for a car. You will not be disappointed. More

Wonderful, Painless Car Buying Experience! We bought our first BMW from Rolly, he was ourstanding, so patient and helpful! I highly recommend buying a car from Knauz, ask for Rolly! We bought our first BMW from Rolly, he was ourstanding, so patient and helpful! I highly recommend buying a car from Knauz, ask for Rolly! More

Dealer made mistake, hung up when I called for assistance When I purchased my car I was given a non-functioning key (one of multiple issues experienced with this dealership). In an attempt to get the key wor When I purchased my car I was given a non-functioning key (one of multiple issues experienced with this dealership). In an attempt to get the key working, it involved a phone call with Bob Graziano. He was asking for me to pay for the issue and the dealership would supposedly reimburse me later. Given the multiple broken promises I came across throughout my experience at this dealership, it seemed skeptical to have me pay and then be paid back. While I was admittedly irritated on the phone following their request to do so, I was never disrespectful, insulting, etc. Bob, however, decided to demand that I either pay or drive my car cross country to get the key working and abruptly hung up. I'm not one to write reviews like this and it feels odd even doing so, however this was absurd. I had plenty of other dealings with folks her that were without issue, but, should you give them your business be sure to avoid Bob Graziano. More