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Karl Knauz BMW
Lake Bluff, IL
1,289 Reviews
It was almost 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 AM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,289 reviews
June 05, 2020
Bought BMW 3 Series Bought a great pre-owned 3 series from Knauz. Great service from Sam and Scott! BMW Genius help was great from Alec as well. Drove out of state to see Bought a great pre-owned 3 series from Knauz. Great service from Sam and Scott! BMW Genius help was great from Alec as well. Drove out of state to see these guys from Michigan! More
by mangajs
June 05, 2020
new 330i During the Stay at Home order, Knauz BMW worked with me over the telephone to reach an agreement for my purchase of a new 2020 330i. Matt had the car During the Stay at Home order, Knauz BMW worked with me over the telephone to reach an agreement for my purchase of a new 2020 330i. Matt had the car prepped and ready for us the following morning. The financing went smooth and we left with our new car in an hour. I am fortunate to have a BMW Genius as a son, as Jon went over everything with me to get the car up and running since that piece was missing during the dealership delivery due to a contactless agreement. Since no paper manual is included with the car, it was extremely valuable having Jon show me everything my new BMW has to offer! More
by We Travel BMW Style
June 05, 2020
Great Dealership Everyone very courteous, friendly and caring. This was our second car we've gotten from Knauz and Sam Picchietti was our Salesman both times. He was Everyone very courteous, friendly and caring. This was our second car we've gotten from Knauz and Sam Picchietti was our Salesman both times. He was great to work with and very honest and straightforward. I highly recommend Knauz and Sam! More
by beth
June 01, 2020
Buying Experience Sam is a great salesman to work with -- he has great follow through and works hard to get the car you want. Very professional and delightful! Sam is a great salesman to work with -- he has great follow through and works hard to get the car you want. Very professional and delightful! More
by sharon1031
June 01, 2020
Sam Picchietti @ Knauz BMW for friendly, honest sales! See Sam Picchietti @ Knauz BMW for friendly, honest sales experience! We purchased a new 2020 BMW X5 after years of dealing with Sam on and off withou See Sam Picchietti @ Knauz BMW for friendly, honest sales experience! We purchased a new 2020 BMW X5 after years of dealing with Sam on and off without purchasing because we were in another brand. As soon as we decided to look at BMW again, we looked up Sam who still remembered us. He was very responsive, honest, friendly and fair - not pushy at all. Glad we finally were able to purchase from him. I have referred a couple of friends who have also commented on Sam's friendly, helpful disposition. If you are looking for a knowledgeable salesman with a great attitude and willingness to work with you, I can't recommend Sam enough. More
by Jay & Michelle E
May 28, 2020
Exceptional Service! Sam Picchietti gave us exceptional service! We are very happy with our car!! He even came in on his day off so we could pick up our car at our conven Sam Picchietti gave us exceptional service! We are very happy with our car!! He even came in on his day off so we could pick up our car at our convenience! More
by sheridegen
May 27, 2020
Great experience with professional people! Spencer Parker made buying the car we wanted very pleasant! There was no dreaded part that most people think of when purchasing a car. The entire t Spencer Parker made buying the car we wanted very pleasant! There was no dreaded part that most people think of when purchasing a car. The entire transaction was smooth from start to finish! We will definitely go back to Karl Knauz if we buy a car again, and will refer our friends to do business with them too! More
by Ehiltz
Employees Worked With
May 26, 2020
Top Notch from beginning to end! Top notch customer service from first searching for a new vehicle through the entire purchase process. Knowledgeable, fair, and worked hard to earn o Top notch customer service from first searching for a new vehicle through the entire purchase process. Knowledgeable, fair, and worked hard to earn out business. Best car purchase experience I've had in over 10 car purchases. More
by Matthew Schrader
May 23, 2020
Have gotten my previous X5 serviced and will continue with my new X5. The overall service of knauz is far ahead of my other BMW locations I have worked with in the past. Great experience! with my new X5. The overall service of knauz is far ahead of my other BMW locations I have worked with in the past. Great experience! More
by Jhurh
