Karl Knauz BMW

Buyer beware he or his appraiser offered only 40k on my trade that KElly Blue Book valued between 54K to 61K. Another BMW dealer valued it at 57K. Needless to say I decided to work with a reputable dealer trade that KElly Blue Book valued between 54K to 61K. Another BMW dealer valued it at 57K. Needless to say I decided to work with a reputable dealer other than Knauz that didn't try to rip me off. Following explanation added to further explain the review: sskambal9 responded publicly on 1/02/24 12:50 PM Hi, This review is in reference for the insane appraisal of my trade which is in mint condition. Bob and I came close on the price for the car I wanted to buy. All that was left was to get a fair appraisal on my car hat KBB had a trade in range of 54K to 61K. What Bob came back with from whoever did the appraisal was 40K, which was ridiculous. Only a con man or complete moron appraiser would make a completely inaccurate appraisal like that. Now, as for Bob, I realize he did not develop he appraisal. However, in every BMW dealership I've dealt with the Salesperson, Appraiser, New Car Sales Manager and Used Car Sales Manager and maybe even the GM would work together to develop a compromise that works for me and all of them, so a fair deal can be developed. It is obvious that, in the case of my situation, this kind of teamwork did not occur at Knaus. So I gave the review to Bob since I can't review the entire list of folks who dropped the ball. When in reality the review is for the entire dealership Not just Bob. More

I can't express enough how positive my experience was with Knauz, and specifically my sales consultant, Spencer. I purchased an X3 on Thanksgiving Eve. From the stress-free pre-sale experience to the pos with Knauz, and specifically my sales consultant, Spencer. I purchased an X3 on Thanksgiving Eve. From the stress-free pre-sale experience to the post-sale support, it was all top-notch. The negotiation experience was respectful and streamlined despite it being Thanksgiving Eve, with most staff already out for the holiday. More importantly, I experienced a few minor issues with the vehicle post-purchase - and Spencer provided a level of service and communication I would expect from someone still trying to earn my business. Spencer and the team ensured that each item was promptly addressed. They have a loyal customer here who will be back when I need an upgrade. I highly recommend Knauz - and I definitely recommend that you ask for Spencer! More

It has been a fantastic experience working with Sam here. Would 100% recommend Sam as your Sale assistant ! He is very knowledgeable and knows what you need ! Would 100% recommend Sam as your Sale assistant ! He is very knowledgeable and knows what you need ! More

I paid $2,800 for issue that they were not able to figure out what was happening and fix. I had acceleration issue in my x328d and they replaced 3 parts that were already working. So I am very dissatisfied. out what was happening and fix. I had acceleration issue in my x328d and they replaced 3 parts that were already working. So I am very dissatisfied. I said that they should not charge me but they said I authorized them to solve things that they diagnosed wrong. I think Knauz should stand behind their work. If they don't fix something then I should not have to pay. More

Best service department ever! !!! David is always very pleasant to work with and is definitely an asset to the company. I’ve been going there since 2000 and he is an 11 out of 10!! !!! David is always very pleasant to work with and is definitely an asset to the company. I’ve been going there since 2000 and he is an 11 out of 10!!!! More

Rolly was fantastic to work with I love my new car. He helped select the red interior He is a 10 in every way He helped select the red interior He is a 10 in every way More

Our experience with purchasing a new X5 50e at Karl Knauz BMW was exceptional. Our client advisor, Rolly Davidson took the time to explain the features and answered all our questions, insuring we ordered th BMW was exceptional. Our client advisor, Rolly Davidson took the time to explain the features and answered all our questions, insuring we ordered the exact car for our needs. The delivery was flawless and the staff took the time to explain the features and make sure we were comfortable with the operation. We are very pleased with this purchase and highly recommend Rolly for anyone considering a BMW. - Dave and Nancy More

Best purchasing experience I have had with a new car. In and out in under an hour. Salesperson and Finace had everything ready. Marek my salesgirl and Peter in Finance were on their "A" game. In and out in under an hour. Salesperson and Finace had everything ready. Marek my salesgirl and Peter in Finance were on their "A" game. More

Purchased a BMW from out of town. From arrival to out the door was less than 60 minutes including a thorough test drive and the one on one tutorial and setup by the BMW genius. Very o From arrival to out the door was less than 60 minutes including a thorough test drive and the one on one tutorial and setup by the BMW genius. Very organized and very professional. Went out of their way to ensure everything went smooth including after the sale follow up. Exactly as a luxury car dealership should be. I will be a repeat in the future even though I live several states away. More

Rolly was so easy and great to work with! His expertise compares to no one. Toured the whole facility with me and explained every detail that goes into buying a car from Knauz. I will only bu His expertise compares to no one. Toured the whole facility with me and explained every detail that goes into buying a car from Knauz. I will only buy my cars from Rolly going forward. I’m a customer for life. Thank you Rolly! More