Karl Knauz BMW

The personnel at Karl Knauz BMW are very kind & efficient; especially two people; Marak GRYC, my salesman & David Rolain, the service manager. I recently purchased a 330IXGT at Knauz BMW & after h efficient; especially two people; Marak GRYC, my salesman & David Rolain, the service manager. I recently purchased a 330IXGT at Knauz BMW & after having driven less than 10,000 miles I was told that I had to replace & then purchase two new replacement rear tires at a cost of $936.27. I was honestly shocked that I needed new tires after driving a little order one year after purchase. I thought it was outrageous so I talked to Mr. Gryc who, in turn, talked to Mr Rolain. After a wait of a few days I was told to bring the car in to service. I did so & two days later I was told that the rear tires had been replaced & the wheels realigned at no cost to me! I sincerely wish to than Mr. Rolain for helping me in this matter & to thank Mr. GRYC interceding for me. This was absolutely the right thing to do & I am extremely pleased with Knauz BMW & its personnel! Thank you SO MUCH! More

I previously owned a Mercedes & was in a auto accident; the service I received from a previous dealership made me vow I would never buy another Mercedes UNTILL TODAY. I visited Knauz in lake Bluff & bought the service I received from a previous dealership made me vow I would never buy another Mercedes UNTILL TODAY. I visited Knauz in lake Bluff & bought my car !! I was Very Happy with Everyone who helped me there!!! More

My experience with Sam, at Knauz, was great! He wasn't pushy. He was very honest about pros/cons on vehicles. He was also very accommodating to my social distancing requests, which was very helpful throug pushy. He was very honest about pros/cons on vehicles. He was also very accommodating to my social distancing requests, which was very helpful throughout the process. More

I need a salesperson who knows their product. Sam certainly fulfills that requirement. It was a pleasure dealing with Sam and the whole Knauz experience. My first BMW! certainly fulfills that requirement. It was a pleasure dealing with Sam and the whole Knauz experience. My first BMW! More

Sam was great to work with - couldn’t be happier - he explained everything and made the whole car buying experience easy - thanks for everything Sam explained everything and made the whole car buying experience easy - thanks for everything Sam More

I have been going to Knauz for over 10+ years and was looking forward to finally buying the car I have wanted for a long time. I had an appointment to see the vehicle and purchase it but when I arrived w looking forward to finally buying the car I have wanted for a long time. I had an appointment to see the vehicle and purchase it but when I arrived was informed they had already sold it. I was told I was sent an email regarding the sale. That email was sent 9 minutes before my appointment which was while I was already waiting in the lot to go inside the dealership. Zero communication on their end letting me know someone else was even looking at the vehicle. If I knew that was the case I would have gladly come in sooner to complete the deal. The most annoying part for me is that my salesperson knew this was the car I had been looking for since the beginning of the year. Was told multiple times I was on his "hot list". I understand there is no certainty in the car business, but I know a thing or two about customer service and customer loyalty. Knauz failed and has lost a customer (which I'm sure they don't care about).This would have been my second car from Knauz and I was looking forward to future business as well. Clearly shows how much they appreciate their customers and return business. Thanks a lot! More

Jeremy is always great to work with, very helpful, answers all my questions. The entire service department is always A+, been a customer for almost ten years. Thanks! answers all my questions. The entire service department is always A+, been a customer for almost ten years. Thanks! More

My 2nd BMW from Knauzw BMW. Sam Picchietti is awesome advisor to work with. He works all along the buying process with his in-depth knowledge. advisor to work with. He works all along the buying process with his in-depth knowledge. More

Thank you Sam for making the car buying experience so great. When we came to pick up the car we were in and out in less than an hour. That also includes setting up the vehicle great. When we came to pick up the car we were in and out in less than an hour. That also includes setting up the vehicle More

This is my second car from Knauz. Fabulous experience. Bob Geisheker was extremely helpful. Cannot say enough good things about him and the entire team. I called Bob before visiting and he made the proces Bob Geisheker was extremely helpful. Cannot say enough good things about him and the entire team. I called Bob before visiting and he made the process incredibly easy. He has in depth knowledge of the vehicles and understands your needs immediately. He goes the extra mile to make sure you get exactly what you want. Highly recommend! More