Karl Knauz BMW

I've bought multiple vehicles from Fadwa Charnitski for my family and I. Her experience and excellent service Is the reason I just bought my new 5 series and will continue to buy future vehicles from h for my family and I. Her experience and excellent service Is the reason I just bought my new 5 series and will continue to buy future vehicles from her at Knauz BMW! More

Judy Powell was phenomenal to work with. She did a thorough search for the car I wanted, kept me in the loop and found me exactly what I wanted. She is the GOLD standard for sales folk and I wish ever thorough search for the car I wanted, kept me in the loop and found me exactly what I wanted. She is the GOLD standard for sales folk and I wish everyone was as great as she was to work with!!! More

Judy was very helpful advising us on selection of the new car and financing instruments to best meet our needs . We are very happy and enjoy our new car now. I very much appreciate Judy’s patience and time s car and financing instruments to best meet our needs . We are very happy and enjoy our new car now. I very much appreciate Judy’s patience and time spent with us explaining various options and answering various additional questions with additional information requests on time. Judy is truly trusted and reliable advisor. More

Judy Powell did a terrific job of listening to my needs and finding the perfect car for me and my family. Upon delivery she went through every feature of my X1 to be sure I was comfortable with all aspects and finding the perfect car for me and my family. Upon delivery she went through every feature of my X1 to be sure I was comfortable with all aspects of the car, as I had not owned BMW in the past. I would whole heartedly recommend Judy! More

Judy Powell, one of the employees of this dealership, just so good, we took test drive the BMW M3 and purchase the car right after that. Great dealer. just so good, we took test drive the BMW M3 and purchase the car right after that. Great dealer. More

Our third BMW from Knauz. Here is why: great salesperson, take home test drive, ease of process of purchase, timely, creative delivery, follow-up, wonderful service department, and overall well run dealer. take home test drive, ease of process of purchase, timely, creative delivery, follow-up, wonderful service department, and overall well run dealer. More

I went to see the car but the way she explained and convinced me to buy.. it's too great... Sales process went very smooth and had a great experience. convinced me to buy.. it's too great... Sales process went very smooth and had a great experience. More

Judy was a pleasure to deal with. She was courteous, knowledgable, and fair. She worked hard to find the right vehicle for me, and then worked with me to get to an agreeable price. She was kind enough t knowledgable, and fair. She worked hard to find the right vehicle for me, and then worked with me to get to an agreeable price. She was kind enough to follow up the next day, and make herself available anytime to help me work out the complex electronics. More

I have purchased two previous BMWs from Knauz over the past 7 years - both from the same sales person. Yesterday, I came in, and asked for an available sales person who could help me place an order for past 7 years - both from the same sales person. Yesterday, I came in, and asked for an available sales person who could help me place an order for a European Delivery 5-series model. I was introduced to someone(the whole experience made me forget his name), we sat down, and I told him what I was willing to pay for the European delivery car, based upon my previous purchase. He took to the sales manager(did not say his name), and after 5 mins or so came back and told me that I got luck last time and they are not willing to do the same deal again. He said the sales manager was willing to offer only a $1,000 discount. I asked him if they realized that I purchased 2 cars from them and brought all my 3 BMWs to service there - he said that yes, the sales manager looked at my history with the dealership. I was floored. I asked him if the sales manager was not even willing to come out and have a conversation with me - he said no. After that, I got up a left. That arrogance and lack of relationship management has put me off to the point that I wouldn't buy a car from them if they even offered it at cost. More

Judy took over from another salesperson, as he was busy with another customer, and did an outstanding job. Judy took the time to find exactly what I was looking for, even though the car I wanted wasn't on with another customer, and did an outstanding job. Judy took the time to find exactly what I was looking for, even though the car I wanted wasn't on the dealer's lot. Delivery was fairly short and easy, and was also a good experience. She took all the time necessary to make sure the process went well. Had some major issues with the car I purchased, and Judy made sure that BMW did the right thing in order to solve the issues. I've never had a salesperson care about their customer so much. Knauz is an excellent dealership (both sales and service) and I highly recommend working with Judy to purchase or lease your next vehicle. More