Karl Knauz BMW

I've owned BMW's (I like the 3 series) since 1999. Due to dealer service problems with my '99, I shopped at 4 dealers in 2008 for my new 328i. That's when I first met Judy Powell and Bob Grazian 1999. Due to dealer service problems with my '99, I shopped at 4 dealers in 2008 for my new 328i. That's when I first met Judy Powell and Bob Graziano at Knauz. Although I had already "built" my new car on BMW's web site, Judy was very professional and polite in making sure we had considered all options. Then she found the exact car we wanted in inventory. But next she shocked me with her price offer; I told her it had to be good. It was, it beat the other 3 dealers I had quotes from -- including the one where I had previously purchased 4 cars over the years. Her efforts at that delivery impressed my wife and I. But I was more impressed with the follow-up and genuine friendship she has maintained with us since that June day in 2008. She has continued to check on our satisfaction, kept us informed when something new came up that we might be interested in, and has just been nice. When our warranty was about to expire a year ago, she contacted us to see if we might want her to start looking for a replacement. I thanked her, but reminded her that I liked to keep cars for a longer period but, if I changed my mind, I'd be sure to give her a call. That just happened. We had a rare problem with the 2008 and brought it straight in to Knauz service. Josh Paez gave me the bad news and some time to think through my decision. While I was deliberating, he went to his management and BMW NA; though out of warranty, we were able to reach an equitable solution to fix the car. Thank you Josh. Judy was off but I talked to Bob Graziano and told him that, though Judy was off, I would leave her a message about my predicament and make an appointment with her for tomorrow. Well, long story short, Judy and Bob did it again. We found a 2014 BMW 328iX in stock that fit our needs and took delivery of it the same day. Once again, we got a fair deal and Judy did everything to make sure we were satisfied -- including making sure we had a proper introduction to the i-drive system, albeit after hours. She went the extra mile. Thank you Judy. Oh, and thank you Josh and Bob as well. See you again in 4 years. More

Judy Powell managed our purchase with care and confidence. She followed up with us as our car matured, invited us to consider buying and ultimately offered a deal we had to take. Her positive and confidence. She followed up with us as our car matured, invited us to consider buying and ultimately offered a deal we had to take. Her positive and relaxed demeanor made the process pleasant and engaging. At the end of the day the transaction was still the trade in of one car and the purchase of another. It is always wise to know what your car is worth before you show up to do a transaction. We did have a serious discussion with the specialist for trade-ins which ultimately worked out favorably. Judy's thoughtful manner and engaging spirit helped a lot to get the transaction done. More

Working with Judy Powell while purchasing my CPO 335i was as good as it gets. Judy is a professional in every sense of the word. No pressure, no hassle, excellent service. Thank you! as good as it gets. Judy is a professional in every sense of the word. No pressure, no hassle, excellent service. Thank you! More

My experience at Knauz BMW was my first experience purchasing a BMW. Not only is this the best dealership in terms of price but their staff was second to none. This being my first car and having milit purchasing a BMW. Not only is this the best dealership in terms of price but their staff was second to none. This being my first car and having military affiliation they strove to help me in any way possible. Specifically Judy Powell was extremely knowledgable in all vehicles that were shown to us and has become a frequent contact asking how my new BMW is! I highly recommend interested buyers to take interest in their offered courtesy vehicles and their competitive pricing that Knauz offers. One other thing to note is the service that is given with any purchase. Their dealership gives free car washes at any time and will literally make your car look as good as the day you drove it off the lot. More

My experience with Judy Powell at Knauz BMW was remarkable to say the least. She was very helpful, punctual, and accommodating to the point of seriously expediting the process of buying a new BMW. remarkable to say the least. She was very helpful, punctual, and accommodating to the point of seriously expediting the process of buying a new BMW. She was able to sell me a car at a very, very friendly price. Working with Judy was a genuine pleasure and I can say with all honesty that I look forward further business relations with Knauz BMW. More

Judy is just amazing from the moment you sit down with her she makes you feel as part of her family. Judy is able to make a car buying experience smooth and fun. She really listen to the costumer and deli her she makes you feel as part of her family. Judy is able to make a car buying experience smooth and fun. She really listen to the costumer and delivers on what you are looking for in a dream car. When looking for a sales rep look for the best, look for Judy Powell. More

Amaizing customer service, the attention to detail provided really show you their professionalism on everything they do. I want to point out the extraornidary service provided by Judy Powell, without provided really show you their professionalism on everything they do. I want to point out the extraornidary service provided by Judy Powell, without any doubt Judy is the BEST sales representatives I have ever work with when buying a car. More

Judy was one of the most experienced and knowledgable Car Sales Reps I've ever worked with. My 16 year old Grandson was with me when I picked the car up. He was so impressed he said he would buy a car from Sales Reps I've ever worked with. My 16 year old Grandson was with me when I picked the car up. He was so impressed he said he would buy a car from her in the future. Fun experience. More

My husband and I have been exceptionally fortunate to work with a great team of employees at Karl Knauz Motors. Everything from maintenance and service on our older model 2005 BMW X5 to the recent trade work with a great team of employees at Karl Knauz Motors. Everything from maintenance and service on our older model 2005 BMW X5 to the recent trade in and purchase of our new 2013 X5. In making this new car purchase, we briefly thought about changing to a different car manufacturer. For all the right reasons we decided to stay with BMW and very glad we did. Judy Powell (our new car salesperson) along with Steve Kwasman (Business Manager) gave us every confidence to know all the financial numbers that go along with making this type of purchase. No hidden numbers, transparent and easy to understand the purchase price of this vehicle. We want to thank Judy for her professionalism. Her knowledge, experience, patience and detail in allowing this sale to work for us is immeasurable. 100% integrity all the way! And our thanks to Steve Kwasman. If you must sign a financial contract in making your vehicle purchase, he might just be the perfect guy to work with. He was for us! We are very happy with our decision to make this new car purchase from Knauz and will continue our service and maintenance program with them. It takes a professional team to make that happen. More

After doing much research, I narrowed it down to a couple vehicles that I wanted to test drive before I made my purchase. I walked into Knauz on a weekday afternoon and Fadwa Charnitski walked up to assist vehicles that I wanted to test drive before I made my purchase. I walked into Knauz on a weekday afternoon and Fadwa Charnitski walked up to assist me with a great big smile. What a pleasant surprise! I've never dealt with a sales associate as knowledgable and down-to-earth as she! After I test drove the car's, I needed some time to weigh my options. She completely understood as she knew this car was a large and important purchase to me. She never pushed me and made me feel completely at ease. A couple days later, I was ready to make my purchase. Fadwa helped make the process incredibly easy, quick, and helped me get into my new BMW at a great price. She sets the bar for all. Will definitely be purchasing from her again in the future. More