Karl Knauz BMW

Bob was a complete pleasure to work with. He was friendly, informative and provided a range of suitable options to meet my requirements. I will be recommending both Knauz and Bob to several other ex friendly, informative and provided a range of suitable options to meet my requirements. I will be recommending both Knauz and Bob to several other expats who have also recently moved to Chicago and are also looking for a good car and a great service! More

The overall experience of buying a new car was fantastic. I traded in, got a fair value for my car, and walked away with a brand new 4 Series. Robert was great and easy to work with. I would 100% recommend K I traded in, got a fair value for my car, and walked away with a brand new 4 Series. Robert was great and easy to work with. I would 100% recommend Knauz. More

Bob was amazing! He worked really hard to find me the right car. He was always patient and I never felt rushed. He was the reason I bought my car from Knauz BMW. right car. He was always patient and I never felt rushed. He was the reason I bought my car from Knauz BMW. More

Judy worked with me throughout the whole entire ordering process. I ordered my car the first day the model was available and knew the delay would be slightly longer to get it built. She kept in contact wi process. I ordered my car the first day the model was available and knew the delay would be slightly longer to get it built. She kept in contact with me throughout the process and let me know the minute the car showed up at the dealership. The dealership hurried to get it ready for me to take delivery and it was well worth the wait. Judy even stayed late to make sure I was comfortable with the features of the car before I left. Her positive attitude and friendliness made this process better than I could have hoped for. I will definietly buy my next BMW from Judy. More

As a long time customer of Knauz, I had high expectations when it came time to trade my 2006 BMW in on a new one. This was my first time dealing with Judy Powell, but she met or exceeded those expectations when it came time to trade my 2006 BMW in on a new one. This was my first time dealing with Judy Powell, but she met or exceeded those expectations in all areas. The adjectives would include friendly, helpful, knowledgable, thorough and patient to name a few. All in all it was a very good experience ( which buying a new car often is not ) and Judy and Knauz saw to it that I can continue to say that I have never had a bad experience at Knauz. By the way------ I love the new car. Michael Simpson More

I replaced my BMW 535 with 2014 535 ...I'm very impress with sales and finance team very straight froward .. I'm looking forward for the long time relationship for this dealer ship .. since I just impress with sales and finance team very straight froward .. I'm looking forward for the long time relationship for this dealer ship .. since I just bought it so not sure about customer service yet but Judy and Bob was a great resources there if you ever want to buy a car go and see Judy .. Best! More

Judy Powell greeted me graciously the first time I entered the agency. Her knowledge of the cars combined with her professional demeanor were impressive. She has a talent for making you feel as if you entered the agency. Her knowledge of the cars combined with her professional demeanor were impressive. She has a talent for making you feel as if you are her most important client and gives the attention you cannot get elsewhere. Judy's followup process and her eagerness to win your business made it easy for me to decide to become a Knauz client. In this competitive environment, her personal touch made all the difference. More

reviewed in the last week I walked into BMW showroom and reviewed in the last week I walked into BMW showroom and looked around in bewilderment as it had been quite some time since I had even been in any aut reviewed in the last week I walked into BMW showroom and looked around in bewilderment as it had been quite some time since I had even been in any auto show place looking for a vehicle for myself. Judy Powell then came over introduced herself and began to re teach me the process of becoming an automobile owner. We started with the new model 2013 and then to the pre owned. All the while she was trying to help me figure out what I wanted. When I informed her I would like also to view the Mini should took me right over to the car I had described to her while looking at the BMWs. The Mini Roadster was the car for me and Judy set it all up for me from test drive to ownership. Judy and the rest of the Knauz staff both at BMW and MINI made car buying a joyful experience and I am quite certain when I am ready once again to purchase a vehicle Knauz will be my first choice.?? More

I've owned BMW's (I like the 3 series) since 1999. Due to dealer service problems with my '99, I shopped at 4 dealers in 2008 for my new 328i. That's when I first met Judy Powell and Bob Grazian 1999. Due to dealer service problems with my '99, I shopped at 4 dealers in 2008 for my new 328i. That's when I first met Judy Powell and Bob Graziano at Knauz. Although I had already "built" my new car on BMW's web site, Judy was very professional and polite in making sure we had considered all options. Then she found the exact car we wanted in inventory. But next she shocked me with her price offer; I told her it had to be good. It was, it beat the other 3 dealers I had quotes from -- including the one where I had previously purchased 4 cars over the years. Her efforts at that delivery impressed my wife and I. But I was more impressed with the follow-up and genuine friendship she has maintained with us since that June day in 2008. She has continued to check on our satisfaction, kept us informed when something new came up that we might be interested in, and has just been nice. When our warranty was about to expire a year ago, she contacted us to see if we might want her to start looking for a replacement. I thanked her, but reminded her that I liked to keep cars for a longer period but, if I changed my mind, I'd be sure to give her a call. That just happened. We had a rare problem with the 2008 and brought it straight in to Knauz service. Josh Paez gave me the bad news and some time to think through my decision. While I was deliberating, he went to his management and BMW NA; though out of warranty, we were able to reach an equitable solution to fix the car. Thank you Josh. Judy was off but I talked to Bob Graziano and told him that, though Judy was off, I would leave her a message about my predicament and make an appointment with her for tomorrow. Well, long story short, Judy and Bob did it again. We found a 2014 BMW 328iX in stock that fit our needs and took delivery of it the same day. Once again, we got a fair deal and Judy did everything to make sure we were satisfied -- including making sure we had a proper introduction to the i-drive system, albeit after hours. She went the extra mile. Thank you Judy. Oh, and thank you Josh and Bob as well. See you again in 4 years. More

Working with Judy Powell while purchasing my CPO 335i was as good as it gets. Judy is a professional in every sense of the word. No pressure, no hassle, excellent service. Thank you! as good as it gets. Judy is a professional in every sense of the word. No pressure, no hassle, excellent service. Thank you! More