Karl Knauz BMW

An amazing experience! Bob was phenomenal and made everything super easy and pleasant. The management staff at Knauz were all amazing and everything was ready before I even walked in. Bob made the pro everything super easy and pleasant. The management staff at Knauz were all amazing and everything was ready before I even walked in. Bob made the process smooth and our talks were quick with no hassle. Please see him for all your needs! More

Is it possible to rate a dealership 0 stars? I had agreed to a price on a vehicle and also agreed to making a deposit of $1,000 to hold the car until I could pick it up over the weekend. Without my knowledg to a price on a vehicle and also agreed to making a deposit of $1,000 to hold the car until I could pick it up over the weekend. Without my knowledge or prior approval Bob and his manager charged my card $2,000. If I had been informed that another $1,000 was necessary to hold the vehicle, I would of approved the charge no questions asked. This act is reprehensible. I asked to speak with the sales manager to discuss this situation. The sales manager has yet to call me. To me this shows how little respect they have for their customers. More

I had a fantastic experience at Knauz with my lease of my 2022 X3. My salesperson - Spencer Parker - although you could tell he was busy (in a good way), never made me feel like I was rushed to make a de 2022 X3. My salesperson - Spencer Parker - although you could tell he was busy (in a good way), never made me feel like I was rushed to make a decision or that I was less-than any other client. He sat and went over the basics of the vehicle with me and never seemed pushy about making the sale or try and upsell me on anything I didn't need. You could tell he is very passionate about the BMW brand and it showed in his overall demeanor. Very calm and very professional. Alex Tellez, the product specialist, also took extra time to really go over every inch of the vehicle. Although I pretty much knew what I wanted and watched dozens of YouTube videos about the X3 and the iDrive, he was able to set up the vehicle for me, with all my settings, so I didn't have to. Which was very much appreciated and made driving home and just enjoying my drive that much better. And Scott Adduci, in the finance department, you could tell he loves what he does. Very pleasant overall experience, even when you're handing over thousands of dollars. He made sure I understood everything, and I felt very comfortable with the overall process. No rushing and no stress. Everything was great from the moment I stepped in to the showroom. Very happy and will definitely be returning for my next vehicle. More

I leased a 2022 X6 from Karl Knauz BMW. My experience was fantastic. My Client Advisor, Spencer Parker, was knowledgeable, professional and focused on exceeding my expectations, which he did. He made s was fantastic. My Client Advisor, Spencer Parker, was knowledgeable, professional and focused on exceeding my expectations, which he did. He made sure all my questions were addressed timely and was always pleasant and friendly in every interaction. Lucas Wojtas also exceeded my expectations. As Product Specialist, he spent time reviewing the features of the vehicle and made sure I was comfortable with the vehicle before leaving. He also offered to set up additional appointments once I had time to explore the X6 further. Lucas was also extremely pleasant and friendly in each encounter I had. Thank you Spencer and Lucas for your expertise and the excellent customer service you provided. More

I have purchased a few BMWs from Knauz over the past 10 years. The team I have worked with for purchases and service are always very professional, helpful, accommodating, attentive and efficient. I will years. The team I have worked with for purchases and service are always very professional, helpful, accommodating, attentive and efficient. I will continue to go back to Knauz and the team of sales and service professionals I have worked with over the years. Bob is easy to work with and listens to provide the car and related items you want without any pressure. Lucas is wonderful at showing you the accessories and how to get the most positive experience out of using the features on the car. Jeremy is awesome at dealing with the maintenance and making sure everything is taken care of and when he is not available, Cesar steps in to take care of things. They are all friendly and remember you year after year. More

Have bought numerous BMW’s from Knauz and Bob is the best. Professional, not pushy, really focused on getting you the best car at the best price best. Professional, not pushy, really focused on getting you the best car at the best price More

Wonderful experience. Very organized, efficient, friendly and professional. All paperwork was prepared in advance and every detail thought of to provide a pleasant and fun experience. We drove from out of st and professional. All paperwork was prepared in advance and every detail thought of to provide a pleasant and fun experience. We drove from out of state to buy the car we wanted, but will do it again to buy what Knauz offers in the future because instant trust was built. More

After months of research, decided to purchase a new BMW X5. From the initial contact with Bob Geisheker until the delivery, my every expectation was exceeded. Once we realized we had to order the vehicle X5. From the initial contact with Bob Geisheker until the delivery, my every expectation was exceeded. Once we realized we had to order the vehicle, Bob and Luke (the genius) guided us through the ordering process, and, once the deposit was made and the order placed, I was able to follow the build on the BMW site from start to finish. All told, it was 26 days from the time we placed the order until we picked the X5 up at the dealership. Kudo’s to Bob, Luke, and Doug for making this purchase a truly memorable experience. And additional Kudo’s to Dave, Cesar, and Jeremy in the Service Department who provided advice and guidance during the selection of options prior to ordering the car. This is the second car we’ve purchase through Bob, and the fourth BMW overall from Knauz. A great dealership! More

I recently purchased a 2021 BMW 330e from Bob Geisheker and the team at Karl Knauz BMW, and the experience far exceeded expectations at every stage of the buying process. Having purchased five (5) prior BM and the team at Karl Knauz BMW, and the experience far exceeded expectations at every stage of the buying process. Having purchased five (5) prior BMWs from other Chicagoland dealerships over the last 15 years, I became conditioned to be a "love the product, detest the dealership" sort of buyer. When I first stepped into Knauz and spoke with Bob, that all changed. His calm, steady-handed, personable approach was evident from the beginning, and the interactions quickly demonstrated to me that he and the Knauz team were deeply invested in customer experience management, and not just the financial mechanics of a new car sale. Altogether, I got my new 330e in 5 days, felt great about the purchase, and greatly enjoyed my experience with Bob and Knauz BMW. Additionally, Luke Wojtas (Knauz BMW Genius) did an outstanding job preparing and coordinating my delivery. The 330e is my first PHEV, and Luke delivered an excellent walkthrough of the 330e's battery/range, charging, drive modes, and new software enhancements from my previous X3. Similar to Bob, Luke brought a great demeanor and added to the joy and excitement of the new car. More

Absolutely outstanding from the purchase to the walk-through to the service. I have bought a few cars from them over the years and the service is second to none. Go there. You will not be disappoin walk-through to the service. I have bought a few cars from them over the years and the service is second to none. Go there. You will not be disappointed. More