Karl Knauz BMW

My husband and I have been customers at Karl Knauz BMW for the past 7 years. I was surprised to read people’s reviews that had mentioned poor service, and I was shocked that the sales representatives were for the past 7 years. I was surprised to read people’s reviews that had mentioned poor service, and I was shocked that the sales representatives were referred to as “absolute snobs”, since we have always have a pleasant experience at Karl Knauz and have always felt welcomed, and properly assisted. I would like to express our special appreciation to our wonderful, beautiful, and charming sales representative, Judy Powel. We met Judy 3 years ago when we were returning my BMW X5 and purchasing my BMW X3. She had convinced me that the car would suit me best at that time, and she was right! She has guided us through many decisions we have needed to make based on our budget without any pressure. Judy is very responsive, intelligent, caring and very dedicated to her customers in the most genuine way. She possesses great people skills and is easy to build a strong relationship with. This past February, we returned to look for another BMW – BMW X1. We knew we had to go straight to Judy for help with our decision. Once again, we enjoyed her professionalism and willingness to help with the entire process of buying a car. The experience was flawless thanks to Judy, and thanks to BMW and Knauz. My husband and I will definitely continue working with her in the future and will recommend her services to our friends and family. Thank you once again. Wish you all the best! More

I took delivery of my BMW X1 from Knauz on 12/30. Judy Powell and Steve Kwasman, the business manager, helped me complete all the paperwork. It was an easy transaction. Judy also had Spencer (the computer Powell and Steve Kwasman, the business manager, helped me complete all the paperwork. It was an easy transaction. Judy also had Spencer (the computer genius) showed me some of the features of the new car. Judy was an ultimate professional. She was not only friendly, courteous, and patient, but also quite knowledgeable and a good communicator. She even went the extra mile to make sure that my garage door opener and transponder, which I had inadvertently left in my trade-in, were returned to me although the car has already been moved to a different location. I finally met Howard Kraus, my assigned advisor just a couple days ago as he was on leave at the time I purchased my car. And I found him to be very nice and helpful too. I made an appointment to see Spencer yesterday for some questions I had on computer-related features of the car. Even though I was late, Spencer was unperturbed and patiently answered all my questions and showed me even more stuff. I would highly recommend Knauz, especially Judy and Spencer, when you’re shopping for a new BMW. More

This is my third car from Knauz since 2009, last two times dealt with Judy. Hard to imagine that anyone would take the time and put in such effort to make sure that I got exactly what I wanted, but that times dealt with Judy. Hard to imagine that anyone would take the time and put in such effort to make sure that I got exactly what I wanted, but that's what she does. A delight to deal with, she made the whole process fun and enjoyable. I'll be back again. More

Judy was terrific ! We just purchased our second car from her. Judy was very knowledgable about the BMW . David Roland and his service department keep us coming back! her. Judy was very knowledgable about the BMW . David Roland and his service department keep us coming back! More

Judy was energetic ,knowledgeable, and personable. Unfortunately KNAUZ didn't have the exact car for our needs. We will be dealing with Judy in the future. Unfortunately KNAUZ didn't have the exact car for our needs. We will be dealing with Judy in the future. More

Working with Bob Geisheker was hands down, the best experience I've ever had purchasing a car. Professional....Responsive.....Friendly.....Can Do Attitude......Just Perfect! experience I've ever had purchasing a car. Professional....Responsive.....Friendly.....Can Do Attitude......Just Perfect! More

We found Bob to be very helpful, patient, courteous and knowledgeable. He asked the right questions, gave lots of options, searched inventory on our behalf, quickly developed a trusting and supportive rel knowledgeable. He asked the right questions, gave lots of options, searched inventory on our behalf, quickly developed a trusting and supportive relationship, and kept the buying process on track and stress-free. He worked well with his colleagues at Knauz to insure our search and purchase went smoothly. It was a great experience from start to finish. We appreciated Steve's clarity, knowledge of financing and service-protection options, his exceptionally sound, reasoned advice, and his willingness to accommodate our needs and schedule. He was exceptionally professional while being friendly and forthright. It too was a very positive, great experience. More

Great experience with Judy Powell. She was professional, trustworthy and friendly. The team at Knauz was outstanding from the beginning to the end. I would highly recommend Knauz. trustworthy and friendly. The team at Knauz was outstanding from the beginning to the end. I would highly recommend Knauz. More

I have been with Knauz since 1996 and their customer service is second to none. I have had the privilege to currently be a client of Judy Powell and she is fantastic. She is very well versed about BMW service is second to none. I have had the privilege to currently be a client of Judy Powell and she is fantastic. She is very well versed about BMW and its products and she is patient and well-spoken when she interacts with her clients. She makes purchasing a BMW very easy and applies no pressure in making a sale, but you want to buy something from her. I absolutely would recommend Judy if you are a first time buyer or experienced BMW driver. I will definitely be getting my next BMW from her and this dealership. More

Judy Powell is patient, informative and very well prepared. She located a very wonderful used car for us that was exactly what we had in mind. The day we took delivery of our car she had everything prepared. She located a very wonderful used car for us that was exactly what we had in mind. The day we took delivery of our car she had everything ready for us, and we had her undivided attention for every detail. We are delighted with the car and very appreciative of Judy's marvelous assistance. More