
Karl Knauz BMW
Lake Bluff, IL
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 AM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,289 reviews
I have been a satisfied Knauz customer for many years. Having read unanimously positive reviews for Judy Powell, I approached her for the purchase of a new BMW X3. Judy is extremely personable, knowledge Having read unanimously positive reviews for Judy Powell, I approached her for the purchase of a new BMW X3. Judy is extremely personable, knowledgeable, and thoroughly professional at all times. It has been a pleasure doing business with her. More
Before purchasing our new BMW 550xi, we have previously owned 4 BMWs, all bought at Knauz BMW. The customer-friendly service at Knauz BMW has been exceptional over the years. It is so exceptional that ou owned 4 BMWs, all bought at Knauz BMW. The customer-friendly service at Knauz BMW has been exceptional over the years. It is so exceptional that our daughter brings her 2 BMWs from Troy, Michigan, to have them serviced at Knauz. All of our car buying experiences at Knauz have also been exceptional, so much so that we do not even go to other dealers. We are just very comfortable at Knauz. The salesman who sold us the 4 previous BMWs had left the dealership, so we talked to the Sales Manager and explained that we were long-time customers of Knauz and had "done our homework" on the 550xi. Thus, we wanted him to select an experienced and polished salesperson to work with us. He chose Bob Geisheker - an excellent choice. Bob was very knowledgeable about the car and gave us an extensive overview of the various available packages and the computer capabilities. When it came down to buying a car, Bob did not try to play games by bargaining back and forth with us but went directly to the Sales Manager to come up with a reasonable price for the car. This was greatly appreciated by us as we are both professionals and not the type of people who tolerate games at car dealerships. Bob was very professional in all aspects of the buying process and has contacted us several times to make sure that all is well with our new car. We are very happy to have Bob as "our new salesman at Knauz". Knauz also has a "BMW Genius," Spencer Parker, who was truly a genius at explaining all of the electronics in the car - he knew everything about that car! He told us to come back anytime if we need to go over some functions again; his programming of our cell phones was greatly appreciated. All in all, the customer friendly attitude of everyone we have dealt with at Knauz in sales and service cannot be beat. More
My husband and I have been customers at Karl Knauz BMW for the past 7 years. I was surprised to read people’s reviews that had mentioned poor service, and I was shocked that the sales representatives were for the past 7 years. I was surprised to read people’s reviews that had mentioned poor service, and I was shocked that the sales representatives were referred to as “absolute snobs”, since we have always have a pleasant experience at Karl Knauz and have always felt welcomed, and properly assisted. I would like to express our special appreciation to our wonderful, beautiful, and charming sales representative, Judy Powel. We met Judy 3 years ago when we were returning my BMW X5 and purchasing my BMW X3. She had convinced me that the car would suit me best at that time, and she was right! She has guided us through many decisions we have needed to make based on our budget without any pressure. Judy is very responsive, intelligent, caring and very dedicated to her customers in the most genuine way. She possesses great people skills and is easy to build a strong relationship with. This past February, we returned to look for another BMW – BMW X1. We knew we had to go straight to Judy for help with our decision. Once again, we enjoyed her professionalism and willingness to help with the entire process of buying a car. The experience was flawless thanks to Judy, and thanks to BMW and Knauz. My husband and I will definitely continue working with her in the future and will recommend her services to our friends and family. Thank you once again. Wish you all the best! More
I took delivery of my BMW X1 from Knauz on 12/30. Judy Powell and Steve Kwasman, the business manager, helped me complete all the paperwork. It was an easy transaction. Judy also had Spencer (the computer Powell and Steve Kwasman, the business manager, helped me complete all the paperwork. It was an easy transaction. Judy also had Spencer (the computer genius) showed me some of the features of the new car. Judy was an ultimate professional. She was not only friendly, courteous, and patient, but also quite knowledgeable and a good communicator. She even went the extra mile to make sure that my garage door opener and transponder, which I had inadvertently left in my trade-in, were returned to me although the car has already been moved to a different location. I finally met Howard Kraus, my assigned advisor just a couple days ago as he was on leave at the time I purchased my car. And I found him to be very nice and helpful too. I made an appointment to see Spencer yesterday for some questions I had on computer-related features of the car. Even though I was late, Spencer was unperturbed and patiently answered all my questions and showed me even more stuff. I would highly recommend Knauz, especially Judy and Spencer, when you’re shopping for a new BMW. More
This is my third car from Knauz since 2009, last two times dealt with Judy. Hard to imagine that anyone would take the time and put in such effort to make sure that I got exactly what I wanted, but that times dealt with Judy. Hard to imagine that anyone would take the time and put in such effort to make sure that I got exactly what I wanted, but that's what she does. A delight to deal with, she made the whole process fun and enjoyable. I'll be back again. More
Judy was terrific ! We just purchased our second car from her. Judy was very knowledgable about the BMW . David Roland and his service department keep us coming back! her. Judy was very knowledgable about the BMW . David Roland and his service department keep us coming back! More
Judy was energetic ,knowledgeable, and personable. Unfortunately KNAUZ didn't have the exact car for our needs. We will be dealing with Judy in the future. Unfortunately KNAUZ didn't have the exact car for our needs. We will be dealing with Judy in the future. More
Working with Bob Geisheker was hands down, the best experience I've ever had purchasing a car. Professional....Responsive.....Friendly.....Can Do Attitude......Just Perfect! experience I've ever had purchasing a car. Professional....Responsive.....Friendly.....Can Do Attitude......Just Perfect! More
We found Bob to be very helpful, patient, courteous and knowledgeable. He asked the right questions, gave lots of options, searched inventory on our behalf, quickly developed a trusting and supportive rel knowledgeable. He asked the right questions, gave lots of options, searched inventory on our behalf, quickly developed a trusting and supportive relationship, and kept the buying process on track and stress-free. He worked well with his colleagues at Knauz to insure our search and purchase went smoothly. It was a great experience from start to finish. We appreciated Steve's clarity, knowledge of financing and service-protection options, his exceptionally sound, reasoned advice, and his willingness to accommodate our needs and schedule. He was exceptionally professional while being friendly and forthright. It too was a very positive, great experience. More
Great experience with Judy Powell. She was professional, trustworthy and friendly. The team at Knauz was outstanding from the beginning to the end. I would highly recommend Knauz. trustworthy and friendly. The team at Knauz was outstanding from the beginning to the end. I would highly recommend Knauz. More