
Karl Klement Ford
Decatur, TX
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Outstanding dealership to work with. Brian and Randal were extremely helpful and easy to work with. We are from Kansas completed all negotiations over text, call and email. Was a very Brian and Randal were extremely helpful and easy to work with. We are from Kansas completed all negotiations over text, call and email. Was a very easy transaction. More
I was in the market for a 2019 Ram Limited so I found this beautiful truck. I called Brian to schedule a test drive. Wife and I drove up the next day for the test drive. There I met Brian and we looked this beautiful truck. I called Brian to schedule a test drive. Wife and I drove up the next day for the test drive. There I met Brian and we looked over the truck and went on our drive. The drive only lasted about 10 minutes because we only went about 2 miles down the road and back. Very rushed! After returning to the dealership I asked Brian would they honor my doing a PPI(pre purchase inspection) on the truck. He said that he would need to get that approved from his manager. Then he tells me that we have mechanics there already. Then I told him that I wanted to see air suspension functionality of the truck and how it works. We activated the switch for the truck to lower and nothing happened. Brian told me that he would get that checked out and get back with me on Monday. No one reached back out to me. Tuesday I send an email inquiring about the problem. Wednesday I finally heard back from Brian. He told me that management refused to fix it and It's an "as is" vehicle. It will be sold "as is". Later that evening I received the email that the truck was sold. Obviously this dealership does not inspect their vehicles prior to selling. Good ole country crooks! More
Used Karl Klement as they assisted me on my way to Colorado with emergency service. Outstanding service advisor got me out with in 90 minutes. Sales rep for this truck called me back with a truck th Colorado with emergency service. Outstanding service advisor got me out with in 90 minutes. Sales rep for this truck called me back with a truck they just got in. Follow through was expected and that is what I got. More
Very pleasant experience with this dealer. They had the vehicle I wanted due to a order cancellation. I expressed interest. Salesman (John Talley) was very transparent about price and other They had the vehicle I wanted due to a order cancellation. I expressed interest. Salesman (John Talley) was very transparent about price and other interest in vehicle. Markup was very reasonable given demand and Ford’s recent increase in price of Mustang Mach-E. Even after markup, you cannot buy a similarly configure vehicle due to Ford options changes and price increase. Everyone at dealership very friendly and helpful. We drove from Austin to get the vehicle and it was well worth our time given insane markups Austin dealers have on any available vehicle. More
I went to buy a new vehicle with a very specific budget. Joe Redwine was very helpful and patient with me throughout the entire process. He helped me find the car I wanted at the rate I wanted. He made the Joe Redwine was very helpful and patient with me throughout the entire process. He helped me find the car I wanted at the rate I wanted. He made the entire process very quick and easy for me. More
From the moment I walked into KARL KLEMENT FORD, I was immediately greeted with friendliness of the staff. The dealership was so clean and smelled so nice too. Joe Redwine and Tony Lara were an absolute immediately greeted with friendliness of the staff. The dealership was so clean and smelled so nice too. Joe Redwine and Tony Lara were an absolute pleasure to work with. Very courteous, accomodating, and professional. I will certainly be back to purchase more vehicles in the future. More