Karl Flammer Ford - Service Center

Scheduled a simple oil change for 730 Friday morning after Thanksgiving. Was not there long, when the service advisor tried to upsell me $1800 worth of fluid flushing. I declined his offer. Of course, h after Thanksgiving. Was not there long, when the service advisor tried to upsell me $1800 worth of fluid flushing. I declined his offer. Of course, he tried two more times to convince me. It took approximately one and a half hours to get a simple oil change. I had intended to engage with the sales team about the 2022 Tremor f150. After getting jerked around, I decided to take a hard pass on the place. After leaving the dealership, I realize that they charged me extra for the 6 quarts of oil that is included in “the works” package that I purchased for the oil change. In general, this place is a stereo typical dealership. Looking to screw people at every opportunity. By point of reference, I currently own and drive a 2019 F150 king ranch, 2022 Ford Mustang, GT, and a 2022 bronco. The actions of this Ford store and Brand in general, has led me to believe it might be time to go to General motors. More

From scheduling to service to pickup, this was the best experience at a Ford dealership in Florida (and New York State) we have dealt with. We tried Ferman Ford and it was HORRIBLE so even though we would experience at a Ford dealership in Florida (and New York State) we have dealt with. We tried Ferman Ford and it was HORRIBLE so even though we would have had to pay nothing to go back there, we couldn’t. We gave Flammer Ford a try and, at least as far as the service department goes, we were very pleased! Our only complaints are that they didn’t fill the windshield solution and they don’t offer curtesy washes after service. More

Always a pleasant experience, from making my appt for service, to the service reps, and the shuttle drivers etc. Top notch! Would definitely recommend them. service, to the service reps, and the shuttle drivers etc. Top notch! Would definitely recommend them. More

Amazing staff and service. When I come they all very attentive and always giving a complement that makes you feel special When I come they all very attentive and always giving a complement that makes you feel special More

They were very easy to work with more then willing to fix the problem they came & picked up my car & dropped it back off after it was done the problem they came & picked up my car & dropped it back off after it was done More

I waited for 3. 5 hours with no explanation or apology from agent. I was charged for window service with no explanation why it wasn’t covered by my Expensive Ford Mai 5 hours with no explanation or apology from agent. I was charged for window service with no explanation why it wasn’t covered by my Expensive Ford Maintenance Contract or my Ford Warranty except that it wasn’t covered! This is second straight time I waited and waited and waited … I will find another Ford dealer who is properly staffed. More

Robyn was all about the customer experience. Super friendly I was worried having moved and losing such a great team from Westlake but she id not disappoint! Super friendly I was worried having moved and losing such a great team from Westlake but she id not disappoint! More

I have been taking my 2013 Ford Fusion here for the past seven years. I have always had a good experience. seven years. I have always had a good experience. More

Everyone was pleasant and service was quick. Enjoyed relaxing having coffee and watching TV which I never have time to do.Thanks for the wonderful day. You should be so proud of your staff. Enjoyed relaxing having coffee and watching TV which I never have time to do.Thanks for the wonderful day. You should be so proud of your staff. More

I was so busy, I hardly had to communicate with my advisor- she handled everything for me and was super courteous, even though I’m sure the lack of communication on my part was not normal. advisor- she handled everything for me and was super courteous, even though I’m sure the lack of communication on my part was not normal. More