Karen Radley Volkswagen
Woodbridge, VA
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It was a a very pleasant buying experience. My salesman was excellent and very personable. I loved his sense of humor and he was very knowledgeable about the vehicle and was an experienced sale My salesman was excellent and very personable. I loved his sense of humor and he was very knowledgeable about the vehicle and was an experienced sales. Great overall experience. More
A Mixed Experience: Good Service, but Lacking Preparedness for the Appointment The staff were incredibly friendly, accommodating, and knowledgeable. From the moment I entered, I was greeted wa Preparedness for the Appointment The staff were incredibly friendly, accommodating, and knowledgeable. From the moment I entered, I was greeted warmly and made to feel welcome. The professionals were attentive, actively listening to my needs and providing helpful advice. Their expertise and skill in delivering the service were impressive, and I left satisfied with the outcome. However, my enthusiasm was dampened by the evident unpreparedness for my scheduled appointment. Despite making the booking well in advance and receiving a confirmation, it seemed that the necessary arrangements had not been properly made. It was apparent that the staff was caught off guard by my arrival, and they scrambled to set things in motion. I appreciate the effort and expertise of the staff, but I hope that they can improve their organizational skills to ensure a smoother and more seamless customer experience in the future. More