Karen Radley Volkswagen

Customer service is horrible not good at all . It’s close to my house to be convenient to go but wouldn’t other wise It’s close to my house to be convenient to go but wouldn’t other wise More

I was able to get my car scheduled for its 40k. Since it a major service and would require some time. The service representative was every accommodating in providing a loaner. Having the loaner all Since it a major service and would require some time. The service representative was every accommodating in providing a loaner. Having the loaner allowed for flexibility and taking care of other things. I would highly recommend Karen Radley VW for their customer service. More

Always a good experience, third car we have purchased from them! We will be shopping at this dealership again! from them! We will be shopping at this dealership again! More

The gentleman I bought the car from, Joe, was a joy to work with and I appreciated his "no pressure" approach and sincerity. I'd happily buy another car from him. That being said, I couldn't shake the fee work with and I appreciated his "no pressure" approach and sincerity. I'd happily buy another car from him. That being said, I couldn't shake the feeling that there may have been some attempted underhandedness on the part of the manager, Lance. For one, after we visited the dealership earlier in the day, he called trying to get me to buy the car that evening and insisted it would be only a $500 deposit. Yet, he charged me $1000 and acted dumbfounded when I confronted him about it (he had secretly recorded the conversation so I was able to confirm the $500 price when we listened back to settle another discrepancy), then blamed someone else for it. It seemed pretty clear that he was lying but I suppose that's par for the course in this industry; they're trying to extract as much money from you in whatever way possible. They may try pulling one over on you and hope you just give them the benefit of the doubt that there was some sort of misunderstanding -- however, there was no legitimate explanation for them do that in this particular instance, it's a blatant, shameless, cash grab that they hoped I wouldn't notice. Yes, it's deceptive on their part and you've got to expect them to try and pull things like that going in. Anyways, after some back and forth with Lance regarding some "miscommunication" on the price, we reached a fair deal, however if my wife and I had been less scrupulous about everything, we would've gotten stung for an additional $1000 or so. Anyways, all issues with the management aside, Joe the salesman is a great guy to buy from. He earned the 5 stars all on his own, I would give the management fewer if I could. When you go to buy a car at any dealership, just be aware the salesman is probably at the mercy of a manager, all of whom are probably trying to hit a quota and carve out some commission for themselves by whatever means necessary. I advise you to educate yourself ahead of time on pricing, what fees and taxes are negotiable, etc, because the business is inherently predatory. More

The service department at this dealership has gone out of their way multiple times to ensure my customer needs were met. Jon Deleon exceeded my expectations and was a constant professional. Highly recomme of their way multiple times to ensure my customer needs were met. Jon Deleon exceeded my expectations and was a constant professional. Highly recommended for any Volkswagen owner! More

This dealership is excellent; from sales to service! It is always a pleasant experience. Service always returns my car to me in excellent condition! It is always a pleasant experience. Service always returns my car to me in excellent condition! More

The maintenance department at this dealership has gone out of their way multiple times to ensure my customer needs were met. Highly recommended for any Volkswagen owner! out of their way multiple times to ensure my customer needs were met. Highly recommended for any Volkswagen owner! More

Very straightforward and honest dealer. It was great working with Zurian Bennett. I actually felt good leaving with my new vehicle without the feeling that someone was trying to get one ove It was great working with Zurian Bennett. I actually felt good leaving with my new vehicle without the feeling that someone was trying to get one over on me. More

My car locks were not working. They thought both doors would need to be fixed which was very expensive. They figured out it was just the driver side door so it was less than half o They thought both doors would need to be fixed which was very expensive. They figured out it was just the driver side door so it was less than half of the cost I thought. I am glad they were honest because of the difference in cost I decided to buy new tires that I needed. Thanks for honest service. More

Everyone was very friendly and helpful! The process was easy and simple. They took good care of me. The process was easy and simple. They took good care of me. More