Karen Radley Volkswagen

I want to thank you and your staff for a pleasant new car buying experience. I'm sure you already know that you have an outstanding salesman in Clarence, I just thought you would like to hear it from a cust buying experience. I'm sure you already know that you have an outstanding salesman in Clarence, I just thought you would like to hear it from a customer. He answered all the questions I had, listened to my "war stories" and did an excellent job during the "negotiation" phase. I came close to "bailing out" on the deal, however, thru Clarence's negotiation skills we were able to finalize the deal. Doug was especially thorough in explaining to me all of the checks that were made on the car before delivery and we already have the first scheduled maintenance scheduled. As you told me before I even drove the Jetta TDI, the performance and mileage would be outstanding. In two days of driving, my wife and I are extremely pleased with the car. It has been getting 40+ mpg around town and last night we drove it on I 95 and got 52.5 mpg. The acceleration is outstanding and has a good road grip. This morning my wife and I stopped by and had her Iphone synced with the Fender radio system. She was totally "blown away" with all of the features and capabilities it has. When we began our search for the most efficient fuel efficient car we could find, VW was not on our list. We feel very lucky that Clarence got us to test drive the Jetta TDI. More

Great place to do business. Price and financing were better than I expected. Vw really has a great product. This dealer is well managed. Thanks Dustin better than I expected. Vw really has a great product. This dealer is well managed. Thanks Dustin More

My experience with Karen Radley VW and my Sales Consultant, Clarence Christian, have been great. I got a great deal on my 2012 Jetta TDI and everyone at the dealership I have dealt with have been v Consultant, Clarence Christian, have been great. I got a great deal on my 2012 Jetta TDI and everyone at the dealership I have dealt with have been very professional. I would definitely recommend Karen Radley to anyone who is looking for a VW. Bruce Logan More

Singularly impressive customer service! Within minutes of submitting my web query via the USAA Car Buying Service Website, Cyndi contacted me. I was the dealership within hours to test drive the 2012 Jet of submitting my web query via the USAA Car Buying Service Website, Cyndi contacted me. I was the dealership within hours to test drive the 2012 Jetta and Passat. Sal Cirillo is one of the most professional sales people I have ever had the pleasure of dealing with. I have been driving nothing but VWs since 1987 and he is #1 in my book. Never did I feel like I was trapped in the sales office and couldn't get out. All the calculations were shown to me with no pressure to purchase. What a phenomenally pleasant car buying experience. As long as I'm in the DC area, Karen Radley VW is my dealership of choice! More

The following was excerpted from an e-mail I sent to Sal Cirillo: Greetings, Sal--and Happy New Year. A belated but heartfelt thanks for your superb service relating to the purchase of Beth's new Sport Cirillo: Greetings, Sal--and Happy New Year. A belated but heartfelt thanks for your superb service relating to the purchase of Beth's new SportWagen. Kudos to you. From ordering the vehicle to demonstrating its features and functions, your kindness, competence, and professionalism made the entire experience a real pleasure. That's amazing. Beth's delighted with her car (I haven't even ridden in it yet) and I'm delighted that an expected ordeal was ultimately quite enjoyable. I have you to thank for that. Again, well done. Please express my appreciation to Cyndi Mullin also. She was wonderful and the transaction wouldn't have happened without her. The two of you make a great team. Sal and Cyndi were pleasant and helpful at every turn. My compliments to them and to the entire Karen Radley team. Many thanks. More

Called the service department because my 2005.5 2.5L Jetta had a flashing engine light. Other than the light flashing, the was running fine, 30+ MPG, running smooth. I had the car towed to the dealershi Jetta had a flashing engine light. Other than the light flashing, the was running fine, 30+ MPG, running smooth. I had the car towed to the dealership. It has never run since. When I picked up the car, they informed me that I owed $140. No one had explained their service charges to me. The service manager was nice enough to reduce the price to $45, which I appreciate. My concern is that my car was running great and I cannot understand how it could become a brick in their possession. I towed the car home and am trying to find a reputable service to fix the problem. More

I have owned an Acura of some model for many years. I started off with a TL and then got an 1998 RL. I now have a 2003 RL. Arlen has worked on all of my vehicles over the years. And I'm pretty sure he started off with a TL and then got an 1998 RL. I now have a 2003 RL. Arlen has worked on all of my vehicles over the years. And I'm pretty sure he is one of the reasons my vehicles have last so long. Many thanks to Arlen. Trish has been so helpful and accomodating whenever I've needed service on my vehicles. I commend the Radley organization for your wonderful staff. The customer service is far beyond ordinary in this day and age it is remarkable. I highly recommend Woodbridge Karen Radley Acura/Volkswagon dealership for its fine product and excellent customer service. More

I found a 2006 Jetta online and set up an appointment to see the car with consultant Melvin Cygan. Melvin worked with me from the start and did a phenomenal job throughout the process. Melvin was personab see the car with consultant Melvin Cygan. Melvin worked with me from the start and did a phenomenal job throughout the process. Melvin was personable, organized, and a true professional. The paperwork process and final checkout went very smoothly and my family was out of the dealership in under 2 hours with our "new" car. I would definitely recommend this dealership and particularly Melvin Cygan for future vehicle purchases. Thanks very much. More

I searched for a vehicle through USAA. Located in Norfolk VA, I went to a dealer in Newport News as it was closer. They were not able to match Karen Radley prices, but were also less friendly and helpful in VA, I went to a dealer in Newport News as it was closer. They were not able to match Karen Radley prices, but were also less friendly and helpful in finding the vehicle I wanted. Sal Cirillo was able to find the vehicle I wanted for thousands less than the local dealer, and also gave us a full "tour" of the car upon delivery to make sure we knew how to use everything. I highly recommend Karen Radley at Woodbridge, VA. More

After my test drive I negotiated a price with Pat, with 0% financing. Brett (the Sales Manager) had to okay the deal, which he did. Two days later when I went in to pick up the car and do the financing, 0% financing. Brett (the Sales Manager) had to okay the deal, which he did. Two days later when I went in to pick up the car and do the financing, the finance representative informed me that price I negotiated did not qualify for the 0% financing; only the MSRP qualified. This was contrary to what I was told two days earlier by the sales staff. The finance representative discussed the issue with Brett and Pat for about 5 minutes and came back to inform me that the price I negotiated did in fact qualify for the 0% financing. All was now going well until I was asked to sign the buyer's order and the sales contract -- it contained the MSRP, not the price I had negotiated. I called this to the attention of the finance representative, who once again dismissed herself to speak to Pat and Brett. She returned a few minutes later, re-printed the paperwork with the correct price and we finished up the transaction. At best, it was a lack of attention to detail; at its worst, it was the old "bait and switch" routine with the price along with an attempt to slip the MSRP into the sales contract so that we would end up paying full price for the car. Pat never apologized for the "mixup," and Brett did not come out of his office to apologize for the "mixup" or thank me for my business. While I still recommend this dealer, I recommend potential buyers work with another sales rep. In addition, read all the paperwork CAREFULLY before you sign! More