Karen Radley Acura

I bought a used vehicle from Karen Radley in October from Melvin. Melvin was very informative and followed up after the sale to make sure I was satisfied with the purchase. I have had the vehicle service Melvin. Melvin was very informative and followed up after the sale to make sure I was satisfied with the purchase. I have had the vehicle serviced at Radley twice since I bought it.When I initially brought it in for service, Mr. Sisak listened as I communicated the problem, then took the time to drive the car with me in it, so he could see for himself what I was trying to explain. He was very attentive. While the vehicle was being serviced there, Mr. Sisak and Mr. Robertson kept me informed of the necessary repairs. The vehicle was repaired and returned to me within a reasonable timeframe. I was very pleased with the service of the vehicle. I felt confident that the vehicle was fixed right. Mr. Sisak and Mr. Robertson called continuously while the vehicle was being repaired. Anytime I had a question, both gentlemen were available to answer them. More

To whom it may concer, My visit to karen radley To whom it may concer, My visit to karen radley acura service was great! Never before have I been more happy for my car to geat work done to it. To whom it may concer, My visit to karen radley acura service was great! Never before have I been more happy for my car to geat work done to it. My Service writer Rick Robertson was the friendlyist person I have met. He is a very knowledgeable person, and trust me he can answer any question you throw at him. Never before has my experience been so great, and now for the first time I can say I can't wait for my car to be serviced again. For those of you who have a acura I advise you to go to Karen Radley and ask to speak to Rick Robertson for your next service appointment, I promise you won't be disapointed. Sincerly, Jordi barcia More

I own a Acura TL and have brought it in for service for the past 5 years. I have worked with service consultant Rick Robertson and he has always be courtesy with an up beat attitude. He is dedicated in pro the past 5 years. I have worked with service consultant Rick Robertson and he has always be courtesy with an up beat attitude. He is dedicated in providing excellent customer service support and recommendations on maintaining my vehicle. More

I'm very please with the service Acura always give me. I have an MDX 2008 and all my services are done, well done. I just want to mention that today Mr. Stacy Jones in service department took my MDX for a have an MDX 2008 and all my services are done, well done. I just want to mention that today Mr. Stacy Jones in service department took my MDX for a detailing job and he call me for an extra service that my car needs. I trust Acura they are very friendly, profesional and I'm very please, I always check with other mechanics or dealers and I stay with Karen Acura because of the price and the people. Thank you Stacy and Acura. More

This is my 11th ACURA -- all purchased from Karen Radley Acura. Their customer service is beyond reproach. The deals that they propose are fair and within a "win/win" for both the customer and the dealers Acura. Their customer service is beyond reproach. The deals that they propose are fair and within a "win/win" for both the customer and the dealership. Once the sale is complete, they don't stop there. The follow up service from their mechanics is also excellent. They don't recommend unnecessary repairs and the work is always done on time. If you are looking for an Acura or a Volkswagen, go to Karen Radley Acura. More

At the age of 72 I have dealt with many dealerships in the past and I freely admit that my experience with this dealership has been the most pleasurable of all of my years. The people with whom I worked the past and I freely admit that my experience with this dealership has been the most pleasurable of all of my years. The people with whom I worked were very knowledgable in their areas and there is no doubt in my mind that I will highly recommend this dealership in the furture and I look forward to working with them in the furture. W. E. Akin, Jr. More

The reason this dealer’s receiving such high marks is its sales consultant Rudy Walker. He made the car buying experience enjoyable. I’ve purchased many vehicles from Karen Radley Acura / VW over the last 20 sales consultant Rudy Walker. He made the car buying experience enjoyable. I’ve purchased many vehicles from Karen Radley Acura / VW over the last 20 years and he’s by far the best consultant that I’ve ever had. More

I had decided to purchase an MDX based on research, and used the USAA buying service to obtain a price. I was referred to Karen Radley Acura where I was treated very well by Phil, and the purchase was acc used the USAA buying service to obtain a price. I was referred to Karen Radley Acura where I was treated very well by Phil, and the purchase was accomplished quickly and efficiently. I was in and out in two hours or so, including a short test drive. I received a fair offer for my trade in vehicle as well. While the paperwork was being prepared, Heidi gave me an in depth look at the various features of the Acura navigation and audio systems. During the paperwork review the vehicle was prepared for delivery. All in all the sale was very well executed by a staff who clearly knew what they were doing. More

Very pleased with my experience. I came to the dealership a few weeks ago because I wanted to purchase my 08 Acura RDX. It was explained to me that I would probably get a better deal by leasing a new vehi a few weeks ago because I wanted to purchase my 08 Acura RDX. It was explained to me that I would probably get a better deal by leasing a new vehicle. Phil crunched the numbers for me and got my payments to where I was comfortable. Phil also went above and beyond to find the vehicle in my color of choice. I came to the dealer today and signed my papers. Heidi took her time and showed me my new RDX. She answered all of my questions. Everyone at the dealer was friendly. My experience was great and I love my new '11 RDX!! More

I initially visited Karen Radley for service of my 2004 TL. During one of my visits in 2009, they put me the new TL as a loaner. Their sneaky plan worked because I haven't stopped wanting the newer model TL. During one of my visits in 2009, they put me the new TL as a loaner. Their sneaky plan worked because I haven't stopped wanting the newer model since that day! I stopped by Karen Radley last nite, just to look at their inventory, after leaving Radley Acura (Falls Church) very disgruntled. It had been a very long afternoon of alot of deceitfulness and feeling "handled" and "hustled. I was exhausted so my only reason for stopping by Karen Radley was to get an idea of what they had on their lot, NOT TO BUY. I walked in the door, and of course, was greeted by salesman, Rudy Walker. I immediately felt a level of comfort. I felt like I could let my guard down and give him all of my information, as far as how much my bank had already approved me for and what their interest rate was, without feeling like it would give them ammo to try to get over on me (as I felt in FC). Rudy asked what I was interested in buying, and never once, tried to put me in a vehicle that I did not want (model or color) which is my biggest pet peeve w/ dealerships. He found a few vehicles that I had asked for and then layed out my options. There was no beating around the bush or sugar coating. My credit score was not the best, however; their team worked extremely hard to get me in the vehicle I wanted...and even offered me a significantly lower interest rate than my credit union!!!!! No matter who I came into contact with during my time in the dealership, they were all extremely nice and helpful. This made my day that began terrible, wonderful! I am more than willing to share my experience in hopes that it will persuade others to go to this business, whether purchasing or simply for service. More