Karen Radley Acura

My appt. was for an oil change and state inspection. Rick Robertson was my service manager for this visit. I was amazed that he remembered servicing my car previously since it had been a while. After an Rick Robertson was my service manager for this visit. I was amazed that he remembered servicing my car previously since it had been a while. After an hour or so Rick called me to let me know the car could use some fluid changes that I wasn't planning on but knew were needed sooner or later. I approved the additional work after talking it over with him. Since I was out and about, I didn't care how long it took, but I did end up getting dropped off at Radley by a friend after a short while, thinking my car wouldn't be ready yet. So I waited in the waiting area for maybe half an hour when Rick came up front. I asked him how much longer he thought it would be and he said they were just about done and that he would check. The car not only ended up being done with the service, but they had already washed/vacuumed it as well in a fairly short amount of time. Overall a very good visit for me considering the additional work that I had done. More

Prompt and friendly service. Rudy and Matt patiently answered all of my questions. As pleasant of a car-buying experience as I've had. Fantastic. answered all of my questions. As pleasant of a car-buying experience as I've had. Fantastic. More

I received exceptional customer service from Stacy Jones on 060811 who should be commended for his dedication. I called related to an undiagnosed problem with our 528i BMW while driving down RT 1 in Fairfax on 060811 who should be commended for his dedication. I called related to an undiagnosed problem with our 528i BMW while driving down RT 1 in Fairfax, VA. I called the service department at Karen Radley Acura Woodbridge, VA because that is where we purchased the vehicle. I was only about 15 miles away from the dealership. Stacy spoke with me by phone and asked that I come right in despite the fact I did not have an appointment. Stacy even offered a loaner vehicle if my vehicle had to stay overnight, so I could continue on to Fredericksburg, VA without interuption. Once I arrived, Stacy immediately flagged a technician who diagnosed the problem, completed the necessary repair, and even had my vehicle washed all within 1 hour. Without a doubt, this was the best customer service I have receieved in the past. As a result, not only will I be servicing our vehicles at Karen Radley Acura in the future but I will make sure to also tell anyone I know to do the same. Please thank Stacy for a job well done and securing a life customer for Karen Radley Acura Woodbridge, VA. Gary Gardiner Jr Fredericksburg, VA More

Luis was an excellent salesperson. Went the extra mile to explain how everything works in my new car. Luis make sure I understood all the tech package associated with the car. to explain how everything works in my new car. Luis make sure I understood all the tech package associated with the car. More

This was by far the best car buying experience I've had. Everyone was completely knowledgeable, quick to respond to my questions, and most importantly, worked hard to meet the requirements that I had for my Everyone was completely knowledgeable, quick to respond to my questions, and most importantly, worked hard to meet the requirements that I had for my new car. In other words, they listened to me and didn't try to make me accept terms that I did not want. If I had more money to buy another VW, I would do buy it here just for the service! More

I have purchased my last two vehicles from this dealership and have probably worked with 5 different service team members. They have all been very nice and responsive to my needs as a car owner. dealership and have probably worked with 5 different service team members. They have all been very nice and responsive to my needs as a car owner. I know that there may be some services that I could get done cheaper elsewhere, however, I pride myself in knowing that my service is done correctly, and that I won't be left stranded on the side of the road. Thank you, Karen Radley for 13 years of faithful service! More

The dealership explained what work needed to be done prior to actually working on the car, they provided an estimate. I was also, given a percentage off the work and parts as well as given a loaner car prior to actually working on the car, they provided an estimate. I was also, given a percentage off the work and parts as well as given a loaner car for that day. They were very courteous when I arrived and I didn't have to wait to get service. The whole process took no longer than 15 minutes. More

Best car buying experience I've had. Tarek offered a price over the phone that was terrific and then stood by it without the shenanigans that I'm accustomed to from car dealers. The actual buying proce price over the phone that was terrific and then stood by it without the shenanigans that I'm accustomed to from car dealers. The actual buying process was fast and adhered 100% to the terms we'd discussed. Overall a great experience and a dealer I'd recommend to friends. More

Purchasing a vehicle has always been a tedious process in my past experiences. The stealerships in NYC are a bunch of crooks and not even worth my time. Matt & Bob from K. Radley Acura are the complete oppos my past experiences. The stealerships in NYC are a bunch of crooks and not even worth my time. Matt & Bob from K. Radley Acura are the complete opposite. They made the purchasing process very simple & comforting. I drove over 300 miles from New York to Virginia just to deal with these guys and it was worth the trip. They are an honest and dedicated group of inviduals who just want the pleasure of earning of your business and will see to it that you walk out of there dealer with a feeling that you came out on top. Also, kudos to Matt & Nina from the finance department. They worked around the clock to ensure that I received the best available rates and prepared all paperwork prior to my arrival to Virginia. I was in and out of the dealer in less than hour. Job well done Matt, Bob & the finance department! More

The Woodbridge Acura dealership is very fortunate to have an asset like service writer, Stacy Jones. He is professional, knowledgeable, friendly and goes the extra mile to work with you and your situation. an asset like service writer, Stacy Jones. He is professional, knowledgeable, friendly and goes the extra mile to work with you and your situation. I spoke to him on Thursday afternoon about getting service on my 2003 Acura and that I would need some kind of transportation if I dropped off my car. Not only did he arrange a courtesy car to be available, he was also able to work with me on the price of the service to make it affordable for me, because he was concerned about not getting the timing belt replaced on a 9 year old car. He explained to me that should it break, I would need to replace the whole engine which would have cost me $7000. More