Reed Hyundai of Kansas City - Service Center

Professional and efficient! Great service experience! Before Reed acquired the dealer, I was already planning to move to another dealer for service. The previous owner service Great service experience! Before Reed acquired the dealer, I was already planning to move to another dealer for service. The previous owner service level was frustrating, and I admit that I purchased my last two vehicles from them. Instead of moving to another dealer, I thought I'd give Reed a chance on service. Thank you for saving me the trouble of trying another dealer! More

Excellent as of now and for letting me know about what needed to be serviced soon. Let you know more in the future to come. needed to be serviced soon. Let you know more in the future to come. More

Great customer service! When I arrived I was greeted immediately by Adam. Adam confirmed the type of oil change that I wanted. He informed me that their was a recall on my ca When I arrived I was greeted immediately by Adam. Adam confirmed the type of oil change that I wanted. He informed me that their was a recall on my car and assured me that it would be taken care of while my car was there. I received a text message almost instantly from Adam in case I had any concerns or questions during my service visit. When I arrived to pick up my vehicle the services that were provided were explained to me thoroughly. The pricing was exactly what I expected and after paying I was offered a chocolate bar. Adam walked me out to my car, opened my door for me and told me to have a great rest of my day. Exceptional customer service. I will continue to bring my vehicle to Reed Hyundai for my service needs. More

accommodating My approximately 4 month old car 'woke up dead' one morning. I called Reed, & they gave me jump-start information, & within about 1-1/2 hours, my ca My approximately 4 month old car 'woke up dead' one morning. I called Reed, & they gave me jump-start information, & within about 1-1/2 hours, my card was in the shop. They 1st didn't find anything, and I had to bring it back the next day. Everyone is very helpful. I was given a ride to work by Gilbert who was very kind, and said if I needed a ride back from my work, just to let him know. The problem was addressed, fixed, and my car was ready that evening, everything done at no charge. Adam was my service representative, and kept me informed of the process when I was there. More

Mr. Felex Moreno was very professional, personable, and thorough. I trust his advice. He is someone whom I would like to work for me. He is great! thorough. I trust his advice. He is someone whom I would like to work for me. He is great! More

All Fine Went in to get checked for my first 1000 miles of an oil consumption test. Was shuttled to and from work, all was fine with this visit. Went in to get checked for my first 1000 miles of an oil consumption test. Was shuttled to and from work, all was fine with this visit. More

Fabulous service and warranty My 2012 Hyundai Sonata failed a several month oil consumption test and Reed Hyundai totally took care of the issue, replacing the engine. Their servic My 2012 Hyundai Sonata failed a several month oil consumption test and Reed Hyundai totally took care of the issue, replacing the engine. Their service was top-notch, fast, courteous and totally stood behind the issue. Josh in the service department was great to work with. Thanks, Hyundai! More

Had a 1:00 appointment for an oil change and tire rotation. Also had 3 bulbs out and had them changed. 2 hours later they were finished. Got home and noticed plate bulb assembly hanging from wire. Tr rotation. Also had 3 bulbs out and had them changed. 2 hours later they were finished. Got home and noticed plate bulb assembly hanging from wire. Tried to call service department and no answer. Drove to dealership and service people were gone. Talked to salesperson and he found someone still there in service to fix my issue. Had both bulb covers backwards. They fixed my issue. Makes me wonder about having other work done there. Will it be serviced the correct way? More

brake light replacement It was easy to make an appointment that fit my busy schedule. I expected to need at least an hour. they finished in 25 minutes. It was easy to make an appointment that fit my busy schedule. I expected to need at least an hour. they finished in 25 minutes. More

Customer Service I had an 11:30 oil change app't and was in and out in less than an hour! Fantastic. Not only speedy, but Josh Underwood did a complete repair estima I had an 11:30 oil change app't and was in and out in less than an hour! Fantastic. Not only speedy, but Josh Underwood did a complete repair estimate and even sat in the car with me to show me a few features that I did not know how to operate after owning the Santa Fe for 6 years. i guess I'm a slow learner. Many thanks for such service. Josh is awesome and deserves a 5! More