Reed Hyundai of Kansas City - Service Center

I was very impressed with the service I received. It was so helpful when they picked the car up from me, so I did not even have to worry about getting the car to them. I received updates via text message w so helpful when they picked the car up from me, so I did not even have to worry about getting the car to them. I received updates via text message which was very helpful. I had interactions with Gilbert & Joseph and they were both very helpful and pleasant. The service I received was top notch. Thank you Reed Hyundai of Shawnee Mission. You will be seeing me again. More

Only 4 stars because, although I had a set appointment time, they were so busy I could not get in on time. Apparently there were several appointments set for the same time, and not enough Service Advisors time, they were so busy I could not get in on time. Apparently there were several appointments set for the same time, and not enough Service Advisors to check people in. Otherwise, things went well. More

It’s a bit of a drive for me, but worth coming here for peace of mind I am getting service done correctly. It’s clean and the staff is friendly. Thanks for taking care of our vehicle! peace of mind I am getting service done correctly. It’s clean and the staff is friendly. Thanks for taking care of our vehicle! More

Outstanding! The customer service was excellent. I had a flat tire and they got me in right away and had a new tire on and I was out the door in 30 minutes. flat tire and they got me in right away and had a new tire on and I was out the door in 30 minutes. More

The rear hatch of our 2018 was opening and closing on its own. We had an appointment for 10 am on Tuesday, 9/1. No one called us, so I called them at the end of the day, They said they would like to keep own. We had an appointment for 10 am on Tuesday, 9/1. No one called us, so I called them at the end of the day, They said they would like to keep it over night. Same thing the following day. When we finally picked it up at the end of the day on Wednesday 9/3 without the repair being performed they said we needed a new computer that controls the rear hatch that would cost $1,300. The part would have to be ordered and would take another three days to arrive. Granted this problem may have been difficult to diagnose but there was no excuse for not keeping us informed for three days. Unfortunately, the warranty has expired. I have ordered the part (#95470-3J101) on the internet for $209 and will try to install it myself. More

I worked with Joseph Dean and he was so helpful and nice. This was the first time taking my Sonata in to this dealership. He was friendly and welcoming. He was great! This was the first time taking my Sonata in to this dealership. He was friendly and welcoming. He was great! More

Overall great experience at Reed Hyundai service. Service advisor listened to and addressed my concerns. Work completed timely. I really appreciated the opportunity to meet Pat, the Service Manager. He gave advisor listened to and addressed my concerns. Work completed timely. I really appreciated the opportunity to meet Pat, the Service Manager. He gave me great insight into another concern I had with my vehicle and answered my questions thoroughly and honestly. More

My first trip to the service dept - went great - I waited for my car to get an oil change and rotate tires - it was done quickly and on time. for my car to get an oil change and rotate tires - it was done quickly and on time. More

I never have a bad experience coming to Reed Hyundai my service advisor is knowledgeable and always courteous. He always recommends future needed services. Would recommend this dealership for any service n service advisor is knowledgeable and always courteous. He always recommends future needed services. Would recommend this dealership for any service needs. More

The serviceman came out as soon as I pulled in and got the info and their work was started for Tire rotation and synthetic oil change the info and their work was started for Tire rotation and synthetic oil change More