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Reed Hyundai of Kansas City - Service Center

Merriam, KS

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878 Reviews

878 Reviews of Reed Hyundai of Kansas City - Service Center

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December 10, 2020

Service department was helpful. I forgot to point out a problem I was having with my contacts from my phone pairing with the car. Felix came out and helped get it set up again. Appreciate their helpfulness More

by grandnat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Moreno
Dec 10, 2020 -

Kansas City Hyundai responded

Thank you for the great review! We are happy to hear that we were able to help and solve any issues. Thank you for choosing Reed.

December 09, 2020

Always very responsive to my needs and respectful of my time. Service completed in very little time. Always easy to schedule. Updated me on the recommended services. More

by frriley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Hollis, Felix Moreno
Dec 09, 2020 -

Kansas City Hyundai responded

Thank you for the excellent review. We are happy to hear that you had a wonderful experience.

December 08, 2020

Had to have 3 items repaired which was completed in the time the dealership had said it would take. Also wanted them to check on a leak the car was having. Felix informed me of the problem and the cost t More

by wlolson65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Moreno
Dec 08, 2020 -

Kansas City Hyundai responded

Thank you for the excellent review and feedback. We look forward to earning your business more in the future.

December 03, 2020

Tried to upsell light replacements only to find out they were working fine. Low trust now. Was skipped in line and had an appointment. Verify all repairs are needed before agreeing! More

by Hyundai owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Robinson
December 03, 2020

My Sonata engine is locked up and Hyundai is replacing it. It's been three days and I'm still waiting on a loaner car. Not cool. More

by grant_m_nelson
Recommend Dealer
No
Employees Worked With
Josh Underwood, Felix Moreno
November 28, 2020

I really like the service at this dealership - always very friendly, keeps you informed, eager to help. Obviously, work is always done right the first time. More

by JGARRETT43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Moreno
Dec 07, 2020 -

Kansas City Hyundai responded

Thank you for the excellent review. We love to hear that you had an amazing experience with our service department. We enjoy helping out and look forward to serving you further in the future!

November 25, 2020

I believe my car was completed accordingly. However, when I called to check on the status, the gentleman that answered wouldn't tell me and said someone would call me back. No one ever called. Also, I am not More

by MARK.JANKOWSKI8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Moreno
November 23, 2020

Very well run operation and efficient in communication. Appreciated the email communication and text with options that could be considered for additional service work and future work More

by EHANSEY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Moreno
Nov 24, 2020 -

Kansas City Hyundai responded

Thank you for the excellent review, and we look forward to working with you in the future.

November 19, 2020

Professional, efficient and thorough. I always get the first appointment of the day in order to assure that the technician gets to my car right away. Always works, as it did this time. The service rep was More

by tblandford1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Moreno
Nov 19, 2020 -

Kansas City Hyundai responded

Thank you for the good review and information. We are glad to hear that you had a good experience. The smallest things can make the biggest difference. We hope to continue earning your business in the future.

November 18, 2020

Although I was sad there were no longer donuts on the waiting room, Reed as usual did a great job servicing my car. My Service Advisor (Joseph Dean) was friendly and straightforward and I was in and out More

by bbrownkc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Dean, Michael Graham
Nov 18, 2020 -

Kansas City Hyundai responded

Thank you for the great review. We are glad to hear that Joseph was able to help you out in a timely manor.

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